I debated on writing this review. I do feel like it’s needed though to let people know my experience.

Owner (I assume) was very nice. Just bummed I almost lost $125 dollars, but luckily was able to get $70 refund. Bummed he didn’t offer the whole refund but I thought $70 was better than nothing so I agreed.

I have an old Dyson I took to get looked at and possibly fixed. When I dropped it off, I told him what was wrong and showed him. The vacuum turned on and off. The whole interaction was less than 3 minutes long and he said “it just needs to be serviced, when was the last time you cleaned it?”

Okay, cool. Easy. I do wish he would have told me how much it was, my fault for not asking but I didn’t expect it to be $126. Otherwise I could have cleaned it myself.

He said it would be ready by Thursday or Friday (I dropped it off on a Tuesday)

I called Monday. Left a voicemail and then a half hour later he calls and says “I’m working on your vacuum right now” which kind of was my first red flag.

He had it for 6 days and didn’t look until the day I called which was a bummer. Anyway, I still trusted he’d make it work. I got there 15 minutes before the place closed at 5pm.

Got in the car and my husband tried the vacuum and it didn’t work. Couldn’t do anything about it since we were on the way home and I know they were closing up. Oh and not to mention, I had two attachments and he forgot to clean the other one and told me to give him 5 minutes. So right off the bat I felt like he didn’t put effort into actually looking at what was wrong with my vacuum.

Go in the next day and tell him it doesn’t work. I said “maybe it could be the battery?” He’s confused and then he says “well how long have you had it?” I said 3 to 4 years. I think these are questions he could have asked me to save me TIME AND MONEY from the get go. Then he confirms, yes it is the battery and he could order one and replace it but not charge labor and I asked how much that was. $150. Which was crazy.

I told him in the beginning I wanted this vacuum to be fixed because I’d rather pay for it to work than to buy a whole new vacuum.

I genuinely brought it in to get FIXED not cleaned. And if he maybe had an idea it needed a new battery, I would have appreciated him calling me and being honest and telling me to just buy a new vacuum than to just take my money.

Had he asked me this from the beginning, and actually took his time to see if it worked or not after he cleaned it then I wouldn’t have spent money or time on it. I do feel like he was rushed and just wanted to make money off of me. Which was a bummer because a lot of people recommended me to him.

The worse part is he said he could only refund me $70 and ended up giving me an extra $8 off.

He said “well because I did spend an hour cleaning it” I’m sorry, but I didn’t go into the store to get it cleaned, I went in to get it FIXED. So it works… and I didn’t have to buy a new vacuum.

Look, I know I could have cleaned it and got a new battery and figured this out on my own (which I regret it now) but like I said earlier, many other military wives told me to come here because they had brought in their vacuums and gotten it fixed.

So I trusted his skills. I was bummed because I felt like he just took advantages and “cleaned” it to get money out of me.

While I do appreciate the $78 back, I think the right thing he should have done as an owner is take the fault that he messed up and didn’t actually properly check to see what the vacuum needed (which was a new battery) because it could have shamed HIM AND I both time, and money. I wouldn’t have been mad. The point is…. I never went in and asked to get it cleaned, because if that was the reason then I would understand. But he said he would fix it, and the problem didn’t get solved.

I know losing out on $46 isn’t much, but it could have been used on the new vacuum I got. And honestly, it’s just the principle of him...

Huge shout out to Nic’s Vacuums on Del Mar. In the 17 yrs we’ve lived here, I have used this small local business at least 3-4 times and he’s always been top notch.

However, today takes the cake!

I needed to have him look at my Dyson Animal stick vac. I parked in 20 minute parking and thought that’ll be enough for me to be able to walk in and leave it.

He diagnosed it in 1 min. Showed me the parts that needed replaced and literally had me out the door in less than 15 minutes…with basically a brand new upgraded vacuum cleaner. 💜

You guys… use this guy! If you have an expensive vacuum that needs a little tweak, don’t go out and spend hundreds to thousands of dollars on a brand new one. Just take it to him and have him fix it for a fraction of the cost of a new one.

Thanks Nic...

I had a rather unusual piece of equipment in need of repair. Having called one place to be told "we don't do those", I thought I would give Nic's a shot. Jean-Louis answered the phone and told me to bring it on down. He did mange to get it to turn on but unfortunately it needed a replacement part that was no longer available. However, Jean-Louis was so friendly and his communication and effort were great. He went above and beyond to try and help me get a very old, discontinued machine working again. I will definitely be using Nic's...