Hampton Inn Atlanta-Perimeter Center — Hotel in Sandy Springs

Checked in late last night, as wife's equipment to manage an aspect of her specifc form of cancer malfunctioned late. As we had to return the following morning at 7:15 after driving 40+ miles to get it fixed, opted to stay near Northside Hospital rather than driving the 80+ miles to Gainesville to go home and return by 7:15.

The overnight person, Candice, was exceptionally unwelcoming. She mentioned she needed a "bill" to verify any kind of Northside rate. Maybe that's hotel policy, but that's callous. The giant list of medicines I have wouldn't work, even though it clearly shows they are from the BMTU of Northside. Or the various paperwork we do have from our late night visit to the BMTU to get her equipment fixed, but those aren't bills, specifically. We don't get billed per visit, we go to the hospital daily. I will email you copies of the bills we receive in the mail, but we don't get them when we go each time.

I don't have a copy of the folio. One was not offered. At checkout, after some four hours sleep, I wanted to post the majority of the transaction to the card our insurer gave us explicitly for this purpose, and leave the remainder on the card used at check-in. Candice told me she could not help, that rearranging the transaction post-audit was not up to her, but Linda, the GM. Who is not back until 'next week'. So now the card from Cigna has been rendered useless due to hotel policy. Literally can't use the thing. Paying out of pocket even though I have a payment method from the insurer. I can't check in against it due to a transaction limit of $100 daily, and the rate we did get - which was the Rack rate - was slightly above that due to the aforementioned unhelpful policy regarding what constitutes "proof". Authorization would have been rejected, so I checked in against personal cc.

Altogether, disappointing. Their careless policy for "verifying" those managing chronic conditions at Northside is not helpful for the sick and those that care for them. We're in and out of the hospital all the time, and spend 7 days per week in the clinic getting ongoing outpatient care for the majority of the day. Fellow Northside patients, or those at any other nearby hospitals - BEWARE.

I'll show you whatever you want to prove she's a legitimate patient. I have multitudes of paperwork at home. We've been fighting this for three months. I had hoped this local business would be more understanding and willing to work with the sick....

By far the worst hotel I’ve ever stayed in! Not only was one of the elevators not working the whole time I was there, but the one that was working had a panel that had fallen off and when I told a staff member they shrugged and said it wasn’t their job. My room was filthy! The shower head was broken and sitting in the tub when I arrived. Every surface was dirty and dusty. The floors were sticky, and had someone else’s hair on them. There was a leak in the ceiling over one of the beds and they didn’t even try to paint over the water stain. There were random orange stains all over the ceiling in the bathroom. A ceiling tile was missing over the doorway and the rusty pipes were exposed at the entrance of my room. The bed was not made up properly and the sheets and bed skirt had blood on them. There was trash left underneath the bed from someone previous. When I went down and showed the front desk worker pictures of how dirty the room was, it was almost like she was not surprised. I asked her to change my room and she told me she could not because they were fully booked. I asked her to atleast have someone come and clean my room and change the bedding and she told me a house keeper would be right up. After waiting over an hour I called down to the front desk and she told me the worker would be up after they finished in another room, but they never came. When the maintenance man came to fix the shower head he tracked dirty footprints all over the floor that was already dirty. There was some type of substance on one of the bed’s head boards, and there was food or something on the door handle and sink The next day I told one of the managers what was going on and asked if she read the notes that were left and she was not sympathetic or empathetic and acted as if I was bothering her. She had someone come mop the entrance of the room, but he didn’t even mop the parts that were dirty. He left a set of sheets in my room, but did not provide replacements for the bedding that had blood stains on them. When I checked out I told a different staff member my concerns and she advised that there were infact additional rooms that I should have been moved too. I finally spoke with the general manager and she was dismissive and rude. She refused to check for the notes that the staff members had left for her and she rushed me off the phone. I would never stay there again, my stay was ruined and I didn’t feel comfortable sleeping...

I have always had a positive experience with Hilton and have been a Hilton Honors member for many years, but my recent experience at the Hampton Inn Atlanta-Perimeter Center left me thoroughly disappointed, especially during a stressful time.||||This morning, without prior notice, our grandson had to be taken to Scottish Rite Hospital, where he was hospitalized. My wife and son were at the hospital, not knowing he would be kept overnight, and it started getting late, so I booked a room at the Hampton Inn nearby. Given the circumstances, I wanted to make sure everything was set up for my wife, who had already had a long day.||||I called the hotel ahead of time, as I usually do when I'm not traveling with my wife, to confirm the reservation. I spoke with a woman at the front desk, and she responded in a condescending tone, insisting that my wife would need a credit card to check in, even though my card was already on file. I asked if there was another way to accommodate her, but I was told there was no alternative.||||After 45 minutes on the phone with Hilton Honors, I was told to call back in an hour. Meanwhile, I attempted to check in using the digital key, as is my usual practice. However, after the 45-minute wait, the key was still pending, so I called the front desk again to check on it. I was told that the room had been blocked by Hilton, and that my wife would need to present both an ID and a credit card before being issued a key.||||Frustrated, I called Hilton Honors once again. After another lengthy conversation, I ended up canceling the reservation and booking a room at the hotel next door, where there were no issues.||||What really bothered me about this experience was the lack of empathy and understanding shown by the hotel staff. When you have a sick child at Scottish Rite and your family is in a difficult situation, the last thing you need is this kind of treatment. I highly recommend looking elsewhere if you find yourself in a similar situation.||||While I’ve always been a loyal Hilton Honors member, this experience has made me question whether this location is worth it in...