Hampton Inn Sanford — Hotel in Sanford

I stayed 2 times at this place for 5 nights each. Overall the place leaves A LOT to be desired. Here are the some of the plus and minus points. Plus Room is a decent size and comfortable. Electrical outlets and USB plugs in all the right locations. Bed is reasonably comfortable. Bathroom is well appointed and everything worked well.Breakfast is a decent spread with good variety of items. Minus Bathroom mirror fogs up with the exhaust and even with a 5 minute shower. They have a sign posted in the bathroom that Housekeeping will be upon request only. I was totally shocked and surprised to see that they had cleaned my room the first day I was at this place. I went to the Reception and complained about this. The man tells me that it was my responsibility to have put up a 'Do not disturb' sign on my door. This is a place where the employees dont know what the hotel rules are. Upon checking in, I do a cleaning job of high contact surfaces and I prefer not to have housekeeping clean the room during these COVID times. 10MAY the breakfast area was closed because the person did not show up!I had requested for a room on the ground floor (3 days before Checkin). They could not accommodate this. I am only a Diamond member after all. Dodgy WiFi. Speed is up and down. Mostly down. I tried to use the Fitness center on the 3rd floor. My key wouldnt work. I assumed that it was a simple programming issue. I go to the front desk and asked if they could reprogram my key so I can use the Fitness center. The answer I got was the lock was broken and therefore they decided to leave the Fitness center closed. No sign posted. No apology. Just inconvenience. As a Diamond member, I get Premium Internet free. First time I stayed there, I was charged for it. I had to get it taken out. It happened the 2nd time as well. I brought this to the attention of the person at the front desk. They told me that I was mistaken and that basic internet was free and not Premium internet. Yet another example of how front desk people have no clue about Hilton policies. Overall, this is a rinky dink place. Dont let the Hampton Inn name fool you. They go out of their way to ensure that the...

My family was in Sanford to attend a funeral. We usually stay at another location, but decided to stay here. What a MISTAKE! The hotel has been remodeled and so it seemed to be ok, however, not so much. While preparing for the funeral, we noticed a couple of ants, we made the front desk aware and they offered to either switch rooms or have someone come to spray. Because we were getting ready and had already disinfected our room we opted to stay, within five or so minutes someone was there with a can of hotshot ant spray and took care of the room/area. When we returned, there were ants everywhere. On the bed, on the floor, lamps, etc.

At this time we requested a room change. I asked the front desk employee to come with me to the new room to ensure that there were no issues there, and there was. We went to another floor and that seemed to have been ok. We were awakened around 5am to find ants on my cousin's pillow ants on her suitcase, and she was going through her things there were ants in her clothes, in the suite case, on my bed, suitcase, everywhere. It took over two hours to shake out our items and disinfect our bags. We originally requested a late check out and was scheduled to leave at 1pm, however, we left even earlier then regular check out

We again made the front desk aware and they apologized for our inconvenience! I was told that I could contact a the general manager. I have called and emailed, I received a response and the on-site manager said that they would credit me $50. for my inconvenience. I have since emailed for clarity on the refund amount, but nothing.

I called the hotel and the person who I was told was the manager was rude and hung up the phone on me.

They have a sign on the front desk which offers 100% satisfaction guaranteed and I am not satisfied. Not at the hotel nor the customer service I...

Arrived at the hotel and told that I would have to pay an additional $50 for any incidental damage and asked if CC on file could be charged. I agreed showed my card and then the front desk personnel proceeded to state she couldn't assign me a key card. She stated she doesn't know why she can't but she can't assign me a key. I showed her that the room was paid in full and just need access to the room until she can figure it out. The desk personnel stated that since she can't assign a key then I cannot access the room. Instead of standing there arguing I ended up leaving and calling the customer service line that stated they would refund me vs telling me to go back and someone will assist the desk personnel and would assign me a key later. So I accepted the refund and went to figure out where we would stay instead. Never was refunded like was told so a dispute with my CC was placed. Hampton by Hilton is not willing to refund my money because they are stating someone occupied the room and 3 keys were assigned. When asked who stayed in the room my name along with my husbands was provided and that we checked out at 1139 on the day we stated we would be staying. I offered to take a picture while holding my ID so they could compare to the video but they are stating they only keep footage for 30 days. Someone was allowed to utilize my booking on my dime. Answers to receive a refund have gone unanswered by hilton for both myself and the CC company. I don't understand how I had to provide evidence by showing my cc and booking email but someone else was able to utilize my booking without having to provide evidence. Please give me my refund. Sounds like someone at Hampton Inn Sanford wanted to hookup their buddies and gave us a bogus excuse as to why they couldn't provide us a key. This is fraud/scam. Please give me...