Clark's Inn — Hotel in Santee

Charming Inn right at exit 98, I-95; online reservations with discounts are also offered by phone call. I regarded this more as a family run boutique inn, and is not in the same category as a chain franchise. Clean, neat, and well decorated room felt like a bedroom in a home. The grounds were neat and well-kept, the breezeway to the rooms and pool was decorated nicely and offered wicker patio seating. Lovely pool area to be at a nice home than a hotel. Lantana bushes by pool attract lots of butterflies, and the gazebo and pergola provide shady seating under crepe myrtles, and maybe jasmine. I found the few tiny flowers floating in the pool a pleasure - expected it when I saw they the crepe myrtles were in full bloom in late May 2017. Simply beautiful. Plenty of sunny seating in adirondacks and wood loungers. 3-4.5' shallow pool, not heated, and that was a welcome relief after a short hike in nearby Santee State Park. Golfers were checking in before us, and looking forward to it as well. We had a king bed in a lovely room on the first floor. All rooms open to the outside, as many older inns did, but even in bed by 10 pm, we slept through the night undisturbed. I loved the lamp made from what looked like an enormous tea tin, and being a musician, loved the chair decorated with musical instruments. Noticed in the Clark's Restaurant (which is OUTSTANDING, and Austin makes the BEST cocktails) that the lamps were shaped like hunting horns, and the restaurant always has excellent recorded piano music (which you can buy in the interesting gift shop, Whimsey, under a sign that says "Piano Chill." It is very chill, so relaxing. We had dinner there, an extended joy, and a terrific full hot breakfast served with coffee and OJ. Dinner was on us, but the breakfast is included with the room, so with the additional discount, it was a great deal. The bed was a little too springy soft for my husband, and the square pillows are a little unusual, but I slept very well. If you enjoy southern hospitality, you'll love this place. It became a destination for us to extend our vacation as we drove home by staying overnight at Clark's on the way home. I'd...

We were staying at Clark's Inn and Restaurant in Santee for the two nights of 8th and 9th January. Our only issue was that the card keys had only been programmed for 1 night (not the 2 we had booked) so on returning the second aftenoon, we could not access our room and had to go to reception to get the cards re-programmed. What would have resulted if we had returned after 10pm when reception closes?||With the bad weather advisory for the night of Jan 10th, we chose to extend our stay rather than travel on. Walking round to the restaurant for dinner, we found a note on the door to say it was closed. We appreciate that the decision to close may have been to ensure staff were safely home during the advisory period. However, given that the Inn and restaurant are the same company and marketed as such (although possibly separate business units within that company), and with only a few guests staying (based on the car park occupancy) it would have been good service to let guests know earlier in the day by phone or note, so that they could make alternative arrangements (e.g. visit a supermarket) before it got dark and colder. ||The next morning the restaruant was still closed despite the weather advisory having ended at 03:00 and the weather improving. This is where I have a serious issue. We had vouchers for breakfast which were not honoured by Clark's. The vouchers state they are non-refundable but this should apply only if the guest chooses not to use them. The lady on reception was not helpful, and indeed made a false statement that the breakfasts were free and the restaurant was a distinct separate business so its closure was nothing to do with the hotel. The first is clearly untrue - breakfast was "included" so some payment transfers between the hotel and the restaurant to deliver the breakfast. Therefore, some part of the Clark's business made extra profit at the guest's expense, and this could be construed as failure to deliver a paid-for service and "ripping-off" the customer. The monetary value for each indidivual may be small but the principle remains.||I sent this text to the Inn for their comment and didn't even...

We were staying at Clark's Inn and Restaurant in Santee for the two nights of 8th and 9th January. Our only issue was that the card keys had only been programmed for 1 night (not the 2 we had booked) so on returning the second aftenoon, we could not access our room and had to go to reception to get the cards re-programmed. What would have resulted if we had returned after 10pm when reception closes?||With the bad weather advisory for the night of Jan 10th, we chose to extend our stay rather than travel on. Walking round to the restaurant for dinner, we found a note on the door to say it was closed. We appreciate that the decision to close may have been to ensure staff were safely home during the advisory period. However, given that the Inn and restaurant are the same company and marketed as such (although possibly separate business units within that company), and with only a few guests staying (based on the car park occupancy) it would have been good service to let guests know earlier in the day by phone or note, so that they could make alternative arrangements (e.g. visit a supermarket) before it got dark and colder. ||The next morning the restaruant was still closed despite the weather advisory having ended at 03:00 and the weather improving. This is where I have a serious issue. We had vouchers for breakfast which were not honoured by Clark's. The vouchers state they are non-refundable but this should apply only if the guest chooses not to use them. The lady on reception was not helpful, and indeed made a false statement that the breakfasts were free and the restaurant was a distinct separate business so its closure was nothing to do with the hotel. The first is clearly untrue - breakfast was "included" so some payment transfers between the hotel and the restaurant to deliver the breakfast. Therefore, some part of the Clark's business made extra profit at the guest's expense, and this could be construed as failure to deliver a paid-for service and "ripping-off" the customer. The monetary value for each indidivual may be small but the principle remains.||I sent this text to the Inn for their comment and didn't even...