Hampton Inn Houston NASA-Johnson Space Center — Hotel in Seabrook

I would highly suggest another hotel. When we checked in the room and it appeared to be clean. When we arrived back later after having dinner, I laid our 2 year old on the bed to start unpacking. I turned around and saw a bug. We immediately googled bed bugs because we had never seen them before and the pictures were exact! We called Kayla at the front desk and she came immediately with gloves and a flash light. She immediately said they were bed bugs and told us to evacuate the room immediately! She called her GM on her cell phone and she told her to ask me what I wanted to do. All other hotels were booked so our only option was another room on the other side of the hotel. She then told me the manger would reimburse me the room and the money for the washer and dryer because I needed to wash anything that touched that bed! After finally getting settled at 4 am…… I woke up to discuss with the manager…… Jackie at the front desk stated the manager was unavailable until 10am but she was aware of the incident. After 10 I went back to the desk and the manager was still unavailable… Jackie said she had talked with her and she agreed to also give me $100 flat rate for my next 2 days if I decided to stay. Being that all other hotels were booked, I told her this would be fine. On check out day, I go back to the desk to make sure everything is correct before my card was charged. Jackie saw me coming and said… oh, I was going to call you, my manger said she decided to only give you a $100 flat rate for Friday only…… I was blown away. I demanded to speak with the manager and Jackie said she was unavailable until Tuesday! At this point, I am certain the manager is avoiding me and the situation. Jackie called the manager on her cell and the manger told her to tell me that all they were going to do. I left it at that and immediately called corporate. At this point it is being investigated by corporate. I have videos and pictures of the disgusting bed bug!!!!!! I would highly recommend NOT STAYING HERE!!! and to top it off, the pool was disgusting and housekeeping never had enough...

I arrived to have a relaxing weekend before I am admitted for another procedure. The service representative (Emily) decided to question my health condition as to confirm my ADA status for my service dog. Understandably inquiring to a degree but asking "what is your condition?" THATS NOT Legally acceptable. Mind you, not only do I have a certified ID for the dog but it's illegal for her to inquire about medical conditions. I did disclose and even was willing to call my doctor to speak with her. I informed her that she cannot legally inquire about my status and she said she could. I'm offended and annoyed. I will never visit this location again. They have no respect for anyone with a disability so I hope they have respect for my veteran husband because he's calling the manager to get this addressed. I only told the representative about one of my conditions.

Just an update: I decided to go and inquire about the questions they generally ask. This morning representative asked THE APPROPRIATE questions but she had to step about 2 to 3 feet away to find them. This leads me to believe that the team here is trained appropriately but Emily may have made just a common mistake that many do when trying to recall questions. I'm not done with ordeal but I'm more empathetic that she may have made a mistake. Regardless, mistakes or not, I did tell her that is illegal to ask me and I will be moving forward with ensuring corporate steps in and the local ADA is advised of this matter.

"When traveling with a service animal, according to the ADA, the hotel staff only has the right to ask you two questions;

• Is your dog a service dog?

• What task(s) does your service dog provide?"

Please note that the facility was lovely and all staff, even imposing and disrespectful Emily, appeared to be helpful. I would not recommend anyone coming here due to my experience but if that never occurred then this truly would have...

Ok…so to start out we had no hot water the first night. We let that slide. Then on the way back to the hotel the second day I contacted the front desk to see if they were having water issues and I was informed quickly that they were aware of water issues, BUT failed to inform me. They then asked if we could move to another room. I said no we are not moving and I want to speak to the GM or owner. Luck had it that the owner and his son , Amir and Allie, we both on-site. Together and in person we agreed that we could stay in our room and have access to another room across the hall because that shower worked. Both Amir and Allie even got in the shower to make sure the water pressure and temperature was working correctly. Because I am a Hilton Diamond Member I requested a 1pm check out the next day for my inconveniences. They both agreed and stated they entered the late check out into the system. Great. All good right? Wrong. While fishing this morning, my wife contacts me and says the GM , Allie’s other son is not aware of the arrangement and will not grant my wife access to the room that has the working shower. On top of that, the GM has basically placed this women at the front desk to be the one who would bear my wrath upon arrival because he’s too important or doesn’t have the business skills to deal with such issues. The woman at the front desk should have the GM’s job since he’s too afraid to engage with customers……..You know the people who pay his salary. Anyway , I really enjoyed meeting the owners last night, BUT I am very disappointed that they did not communicate to the business lacking GM son/ brother. This should have NEVER HAPPENED. Unfortunately, in addition to this poor review, I will also be submitting a complaint with the Hilton Diamond Desk. Guys, this is not rocket science. Take care of...