Iguanas Ranas Cantina — Restaurant in Seabrook

I have always loved chicken quesadillas.... it's a go-to comfort food for me.... nice crisp toasted tortilla, perfect amount of Mexican cheese, diced chicken, sour cream, guac, pico, even some shredded lettuce.... mmmmm.... heaven. Well if that sounds divine to you, don't go to Iguanas Ranas!!!! After asking the server at front who was taking my to-go order what her opinion was from 3 different options, and her response being the chicken quesadillas are the best, I was totally on-board. Menu said chicken quesadillas with sour cream, guacamole, and pico de gallo. Order ready in 5 minutes and server gave to me with a friendly goodbye.... I was on my way. Upon arriving home, much to my dismay, I was greeted with a massive pile of melted cheese, somewhere in there was some soggy flour tortilla, a good amount of diced chicken, NO sour cream, NO guacamole, NO pico de gallo.... there was an extremely soupy watered-down creamy salsa verde and a shredded lettuce, tomato, onion salad. I ate one piece of quesadilla and threw the rest away.... the amount of grease that was dripping off my melted cheese/chicken ball with a touch of tortilla made me nervous to fall asleep in fear that if I did fall asleep, I may not make it to bathroom fast enough, and then I'd really be regretting my mistake of ordering from Iguanas Ranas. I hate to say this, but even corporate Chili's has better quesadillas than this place. Dine at...

So let’s start by saying that the food was really good. The service was really good. Our waitress was great. Good service, great attitude. Sound good?

Now let’s get to the bad part. My fiancé opens her napkin to get her silverware out and she immediately saw a piece of cilantro smashed in the napkin. Accident? Upon looking further I noticed more stains. Turning the napkin over we realized that this was a used napkin. Yes, someone else’s used napkin. Now picture someone wiping their mouth on this napkin and somehow it gets reused.

I called a manager and it took over 5 minutes for one to show up. I calmly advised him that the napkin used to wrap the fork was used. He apologized which I perceived as a less than concerning attitude. He said oh I’m sorry that happened and took the napkin. He brought us another fork and left. That was it!

Well we still ate, being cautious to the cleanliness of everything we touched. About 10 minutes later a young Hispanic male came to our table apologizing for what he had done. Did I need this? Can a manager handle the situation without blaming someone else?

So that was the last we saw of the manager. He did take the one dinner off the bill and offer a free desert. I think I could forgive the napkin mistake, but offer me an explanation of why this could happen. Be a manager.

Photos are added so you can see...

Tex Mex is good as expected, never too busy, staff super friendly, Margs would be the absolute best around with just a bit more tequila and extra lime, and that comes not just from me but some pretty harsh critical margarita lovers I know, they are already great, but could actually call themselves the best. They will not make your to go plate with the ingredients separate so the tortilla won't be soggy if it's gonna be a while before you eat it. That seemed simple enough of a request so lunch the next day was disappointing, plus it comes in a metal container, which is good to eat now, but not microwavable, so I crammed it in the little air fryer at work, burned the outside and cold inside. Cheese could use some help, kind of plain heated Velveeta like, salsa is a bit out of the tostitos jar like too, could use some real Mexican twee king for authenticity and flavor. Fresh Cilantro and peppers goes along way. I still rate it a 5 bc I'm from Louisiana, and all the Mexican places in TX blow LA out of the water, someone else may rate it lower, but I am pleased over all and will...