Texas Flex Fitness, LLC — Local services in Seabrook

UPDATE 8/23/22: Joseph has kindly reached out through both email and text to clear the problem, which may have been a technical error with either of our emails that prevented me from receiving communications. I appreciate the timely service I was given even upon leaving, and would come back again if given the chance. Thank you for your business!

8/22/22: Texas Flex as a location has a great selection of equipment in the amount of real estate that it has. I would call this one of my favorite gyms, but my customer service experience has been a bit lackluster.

When I first signed up online, I wasn't given clear onboarding instructions. I couldn't find staff hours anywhere online to check when I could pick up my key fob and had to reach out and wait for a response - I feel like info like this should be included in some kind of onboarding details. To avoid any gaps in communication.

Fast forward to present day, I've emailed to cancel my membership due to external reasons, and have been waiting for almost a week now. I provided my cancellation info via email, exactly as someone from front desk had instructed me to. I haven't gotten a clear response as to where in the cancellation process they are at even after sending follow-up emails. It's almost the end of the month and I'm concerned that I could potentially charged for the upcoming month if it doesn't get cancelled on time.

Texas Flex, I really want to give you the stars you deserve because I really did love this gym in the short time I worked out there. I just wish there was more efficient communication and more information available online to avoid...

I really like coming here. it's a nice quiet little gym and has all the equipment I need. 5 stars for the convenience. The equipment is clean and maintained. If you're like me and want to pop your ear buds in and avoid eye contact for the next hour, this is the gym for you. It's never crowded to a point where I feel like the equipment I use wouldn't be available.

I initially posted a 2 star review because I had some concerns about a few things, and the owner of this business messaged me by the end of that day. He wanted to fix everything. He explained that unless someone tells him, he has no idea that there's a problem. My review mentioned that there were never any clean towels, he had already ordered enough towels to double what they had. My review mentioned some issues with the sauna (which to be fair, is one of the least trafficked areas), and he was more than happy to get on it and make sure that was his priority to have it fixed ASAP. And that, is how you run a business. At no point did he ask me to change my review, but the fact that he reached out so personally and was genuinely concerned that one of his customers was dissatisfied, and was very eager to fix what was wrong to make his gym the best gym I could hope for, that was above and beyond. He even kept me to to date on the repairs to the sauna! He wanted to make sure that I felt very welcome to return and that things would be fixed. I love that. Joseph cares about my experience as a member of his gym, which means that he cares about EVERY...

I had the pleasure of receiving three months of weekly personal coaching with John Beffano IV at the Seabrook facility. John is both professional and personable. During each individualized session, he explains the muscle groups being targeted, demonstrates the correct and incorrect forms for comparison, outlines the rep counts, and takes notes on my progress. He consistently highlighted my improvements and made note of when I was ready to increase the weights. John also makes an effort to engage on a personal level, asking about my weekend plans and seamlessly picking up our conversations where we left off. He sends a calendar notification for each session to keep me on track. Throughout the workouts, John kept me motivated, saying things like, “Only four more to go… You got this… Great job… You did great today!” I highly recommend John for personal coaching—he’s a true gem, and Texas Flex is lucky...