Holiday Inn Express & Suites Sealy by IHG — Hotel in Sealy

This hotel is on par for just about every other Holiday Inn Express but what ruined it was the elevators and the front desk.

When I was checking in an elderly couple were exiting. The lady was pushing her husband in a wheelchair. The elderly woman was trying to ask the front desk associate if they could get some assistance loading their wheelchair onto the back of their vehicle.

Mind you I was checking in but I have no problem with someone cutting in for two seconds to ask for help with something when the associate is finished. The front desk associate was very rude. She interrupted the guest multiple times with one phrase, "Do you need help?" She interrupted the guest 3 times. She did not listen to the guest, she simply ignored her and disregarded the guest's needs.

After the third iteration of, "Do you need help?" the guest responded with "yes ma'am." I assume that the elderly couple probably had some hearing issues, regardless, the front desk associate responded with, "I'll be with you in a moment."

She completely lacked any kind of professionalism, tact, or acceptable attitude. I'll be honest, if I had overheard her speaking to my grandparents, she would not have a job. I told her it was very rude and completely unacceptable and she seemed put off by my statement as if she did not think she handled it poorly at all and then she apologized.... to me. She should have apologized to the guest.

Moving on to the elevators. I live in a big city where permits/licenses are required to operate an elevator. Routine maintenance is required and notifications of pass/fail are to be listed inside each elevator. I'm not sure if Sealy has the same regulations but if they do this elevator had none listed/shown inside the elevator nor anywhere else I could find easily on the property. I bring this up because the elevator sounded horrendous. It seemed to struggle. There were moaning and grinding noises as it moved between floors. After my second trip through I started taking the stairs.

In closing, if you are staying here try to stay on the first floor if you don't want to get stuck in an elevator and be prepared for lackluster front desk staff and...

Checked in and was sent to the third floor for a room with spouse and child. Upon entering the room, I noticed that the door was not locked and the lock was turned so the door would not close upon shutting which set off concerns right away. I went ahead and proceeded and had my family wait outside of the doorway for safety concerns. When I entered the room I quickly notice a foul smell in the room. I exited the room and went back down to the lobby with family and luggage. When I told the evening male clerk, he did not act concerned....and quickly put us in a suite down on the first floor. Due to being road weary and not wanting to take the family back out that late at night after 10:30 p.m.. I did not noticed the smell in that room too. When pulling out the bed from the couch and found dirty sheets waded up on the mattress. When going back again to the lobby the male employee apologized and stated the maids were lazy and gave me new sheets. Then mention he could get more blankets from third floor. Then he mentioned a storm had come through a couple of weeks ago and it had rained inside the building. I told him never mined about the getting anything from the third floor. Both vending machines and ice maker down in the lobby area did not work either. After going back to the room then it dawned on us what was going on. The room was very dirty. The lamps even had something spilled on them and can tell they have not been cleaned for a long time too. One of the two beds also had dirty sheets on what looked like a made bed. Our eyes and noses burned all night. We could not get out of there quick enough in the morning and didn't dare to try to eat there. To top it off my wife lost her brown RX eye glasses there. When she called back to see if they got turned in...of course there was nothing in the lost and found the female stated. I just checked my Rewards points and we did not even get credit for it. This is the worse experience we have ever had with Holiday Inn. This location was not fit to stay in due to what...

Platinum Member, 1 night stay using points. Overall Nice Hotel, quiet, modern rooms. Very friendly, bubbly, smiling front desk agent Alisha present at check in. She did say "Hello", She didn't welcome me as a Platinum Member, she didn't offer a welcome gift or confirm if I would receive 500 bonus points, she didn't mention or offer me a free platinum vip upgrade. She stated the room type was preassigned from the previous shift, I questioned if I was given an upgrade, she didn't know. She shared she is all alone is in charge of everything, no management on duty, and clearly not properly trained, but always smiling and friendly. Alisha was not wearing a uniform, in personal clothing, not very professional looking. Upon going up to check the room I returned to her and stated this is the standard king I had reserved. It took her a moment but she upgraded me to a King Suite. Great Job. She did provide hours of the breakfast. The suite didn't have any additional pillows or blankets in the closet and Alisha struggled to locate an additional blanket but was able to provide 1 flat king size sheet. TV was ok, on screen TV guide easy to use, the room had 2 remote controls for the TV seemed out dated. Suite had no pens, no note pad, only 2 sets of towels, room was very clean, very quiet and dark with sun shade down. On day of departure when I approached the breakfast area looking for Hot Water I was greeted by the very friendly Ms. Lin in the Breakfast area, she stopped what she was doing and assisted me in getting some Ice as well. She was professional and very friendly, provided small talk and knows how to interact with people, perfect candidate for Employee of the Month. Upon check out female front desk agent didn't ask how my stay was, didn't thank me for coming, didn't say goodbye. Front desk agent wearing a dirty tshirt no uniform, no professional attire. Front desk staff clearly need more training and or a Manager on Duty, no appreciation for IHG...