Mattress Firm Seguin Crossroads — Hotel in Seguin

The cell phone was working there ask me three times if I wanted this $249 matches I kept saying no no no this is just for an RV temporary hardly ever been used I want the $99 one guess what I got charged for yeah that's right the $250 I'd had also ordered a king size very beautiful set gray on gray stripe Sheetz pillowcases and pillows we cancel the entire order due to his his his dishonesty I have an account with them if paid off in full we decided to cut the card up and close it did you very very dishonest salesman however there was a very nice gentleman men that worked at the Westlake Bee cave store where we bought bamboo sheets for king king size bed king size box set he was absolutely one of the best salesmen and had excellent customer service if I ever had to shop at any Mattress Firm again I highly highly advise to go to that store from a scale of 1 to 5 by being perfect the dude was scorned at 10 he was at perfect customer service a gentleman well-spoken well-presented honest not pushy definitely...

The reason we chose mattress firm is because of their high reviews! We went in and right away was welcomed by both the employees, they weren't in our faces or pushing a sale on us they were there when we wanted or needed them to answer a question or needed help and gave thoughtful advice. We really appreciated them, on top of that we got a great memorial Day deal and we are waiting for our mattress to be delivered tomorrow! Joshua was really great and we appreciate his help and I wish I could remember the other employee name but they were both professional, kind and knowledgeable! They actually let you shop without following you around and pushing you to buy. They gave us our space and were just close enough that if we had any questions they were there to immediately answer and point us towards the right direction! Thank you to the employees at Mattress Firm, you were both really wonderful and helpful and we will definitely be recommending you and doing business with you in the future!...

I recently had the pleasure of experiencing outstanding customer service from Dylan Rodriguez. From the moment we walked into the store we were met with professionalism, attentiveness, and a genuine desire to assist.

Dylan went above and beyond to ensure our needs were met. Not only being knowledgeable about the products/services but also incredibly patient and understanding as we asked multiple questions and explored my options about the various mattresses. Dylans approach made us feel valued and reassured that we were in excellent hands.

When in customer service It's rare to find such dedication and attention to detail. Dylan we thank you! Your customer service was nothing short of exceptional. I highly recommend their services to anyone in need of a brand new mattress. Dylan has truly set a high standard for customer service that others should aspire to. I can’t wait to try our new beauty rest mattress! Dylan even set up next day delivery!...