Sand Rose Beach Resort — Hotel in South Padre Island

My family and I chose your hotel as our place to stay on Padre Island to celebrate our son’s birthday. The events that followed our check in would lead to one of the poorest hotel experiences we have yet to encounter. Our first night after check in we made a request for an additional two blankets and a pillow because my wife gets cold at night and because there was not enough linen to cover all five of us in the room. Even though the hotel was not filled to capacity the front desk person said they couldn’t provide us with anything besides one blanket which they brought up 30 minutes later. The next day, Friday, we made a similar request, lol for pillows and blankets around 930pm. The gentleman at the front desk told my wife that they had no blankets or pillows and only one blanket which he told her she had to come down and get it besides there being several employees behind the front desk. My wife engaged him in conversation regarding the lack of supplies to give out. She asked him for the managers name and contact information and he only gave her the name “Vero”. She asked him for additional information and he stepped away from her and ignored her as he began to assist other people. My wife went upstairs to shower and an hour later came down to smoke outside in front of the hotel. On her way back up to the room she got on the elevator with a woman who was carrying a stack of about 7 blankets. My wife asked her if they just arrived and the lady responded that no they had been there but there was a lot of them in the room so they needed more blankets. This alone was an incredible display of poor customer service and even along the lines of possible racism because we are an interracial couple. Day 3, Saturday, after breakfast we went downstairs to complain about our two nights of bad service. The lady at the front desk pointed to another lady and said she was the assistant manager and we needed to talk to her about complaints. We waited as there was already a lady making a complaint in front of us. Once we talked to her she said she doesn’t understand why we received poor service and did apologize. She said she would make sure that we received the pillows and blankets we were requesting. She never identified herself but did give us a card that she said was for the general manager Veronica Rios. We left the hotel and returned to our room and saw that instead of bath towels there was four pool towels( not even enough for our five person family). It seemed like this was retaliation for our complaint because it was obvious these were not bath towels. As we left the room we asked one of the cleaning ladies to please give us bath towels for five people. Upon returning to our room we saw that she only left three towels and my wife again had to go to the front desk to request towels. Also I would like to point out that on Saturday there was a concert Saturday night and despite the hotel not being filled to capacity there was no parking available. I was told to go park my vehicle across the street where they were charging money to park for a concert next to the hotel and walk across the street. Please note I am a disabled vet and walk with a strong limp due to a massive blood clot in my leg that has my leg and foot swollen. There was a hired security guard checking people in to the parking lot but obviously there must have been people parking there before he got on duty and I never saw any tow trucks or cars getting towed. On Sunday, we checked out to go home and my wife ran into the assistant manager that we talked to before and she informed her that the service she guaranteed never happened. Her response was…..”sorry”. If you pay almost 1000 dollars to stay somewhere you expect to be treated like you matter. Past experience usually when a hotel makes an error they go out of their way to make your stay better and make up for the mishaps. This hotel not only showed that they had little care or concern...

We were visiting from Dallas to celebrate my father-in-law's 100th birthday. Our stay in this hotel was very disappointing. We won't stay here again.

Upon entering the hotel, there is an undeniable musty smell that is pervasive. It is much worse on the second floor where our room was. The whole complex seemed to be damp and humid, and while a beach property is prone to that, it seemed worse here than many other places we've stayed in the past. This is an older property, and it definitely shows.

Our room had a mildew smell, and my husband sneezed throughout our stay. That can't be healthy. If we left the building, the sneezing stopped. The room was also very humid. It was raining throughout our entire four night stay, and the outside temperature ranged between 55 and 60. Because of the weather, we stayed indoors more than we had planned. The indoor humidity was noticeable and often uncomfortable.

We were told there were no rooms available with king sized beds, so we reserved one with two queen sized beds. The parking lot was mostly empty most of our stay, and there were at least ten luggage carts at the hotel entrance the whole time. The hotel could not have been full, so we seriously doubt there were no king-sized beds available.

The age of the property really showed in the guest room and bathroom. The finish on the porcelain tub was flaking off in several places. The wall-mounted lamps on either side of the TV didn't work and didn't even have bulbs in them. There is no lamp or lighting in sitting area where the couch and table-on-wheels are. There is no lighting over the beds for reading, getting in and out of bed, etc. There is a ceiling fan with a light above the beds with a switch on the wall near one of the bed's headboards. The light in it was dim, and it was not possible to read in bed. The lighting throughout the room was poorly thought out and lacking in functionality.

The TV had a decent picture, but the sound quality was horrendous. It was difficult to hear it even with the volume turned up as high as it would go, which of course distorts the sound. The remote for the TV was difficult to use and had to be pointed at exactly the right angle to make it work. There were poorly patched holes in the wall above the TV where either art work or a wall-mounted TV was previously placed. One nail seemed to have caught a towel and left lint hanging from it.

The WiFi was horrible. We had two iPhones and an iPad, and none of them could stay connected more than about 15 minutes before being dropped. When connected, the service was exceedingly slow. With the weather so bad outside, we ended up indoors more than planned. With spotty internet connection and a poor-quality TV, it was frustrating to say the least. The Courtyard by Marriott property next door is doing some sort of construction or improvement, and all day every day we listened to the sounds of big machinery beeping as it backed up. This of course is not the fault of La Quinta or Wyndham, and we understand the "off season" of November is the prime time to do these renovations, but it didn't help the already frustrating experience of staying at La Quinta with poor quality room amenities.

The beds were hard as a rock. Not "firm" like many people prefer, but downright hard. Both of us had hip and back stiffness and soreness each morning after less than comfortable sleep. The linens were clean and smelled fresh, which was a plus.

The elevator is very slow. It is also small and doesn't allow for more than one luggage cart and two or three people in it at a time. Without a luggage cart, probably eight people could squeeze into it. Can't imagine how frustrating this would be in the high season. Like everything else on the property, the elevator also had a musty odor.

The breakfast buffet was nice, but we learned to go early when the...

BIG MISTAKE! POOR STANDARDS. We stayed at this place for two weeks, and we were thoroughly disappointed in every conceivable way. We called this place several months prior to our stay to make a reservation for a two week stay. We were told that we would have to "go to their website to make our reservation for the best price." We were also informed that there was a "weekly special rate - for multiple week stays." Upon arrival, we were surprised to learn that their pool and hot tub were not available due to renovations, and the laundry machines were "out of order." (STRIKE 1) It became immediately apparent that this place was very dirty, and flat surfaces throughout were "sticky" (gross). The hotel as a whole has "been riding hard and hung up wet." Attempted renovations are below industry standards and stop short of normal conditions (tub was cracked, shower controls were not fully functional, doors were "sticky" to the touch (STRIKE 2). Halfway through our stay, I became ill with stomach cramps and diarrhea. When speaking with other guests in the hotel, it became evident that there were many others suffering from this "bug." These symptoms are common when conditions are not sanitary (STRIKE 3) We also became aware that when we turned on the light in the bathroom and entered, we had the displeasure of noticing spiders and cockroaches scatter to their concealed hiding places. (STRIKE 4) In almost 50 years of traveling, these issues are definitely NOT COMMON OR ACCEPTABLE! These conditions are unsafe and dangerous. The local health department needs to make an unannounced inspection of this facility, as it is a matter of public safety. When we checked out, there was no qualified front desk person available to provide a final invoice to approve the charges. The guy in a "hoddie" came out of the bathroom and stated he "would take the keys to the room, but was not allowed to print or provide any final bill or receipt for our two week stay". (STRIKE 5) After returning home, we received an email from the hotel after they had charged the room to our card. This charge DID NOT REFLECT THE PUBLISHED WEEKLY RATE AND WAS $300 MORE than what it should have been. (STRIKE 6) We called to speak to the manager (Robert) several times without the courtesy of a return call. We called again and spoke with the assistant manager (Daniel), who, when hearing about our issues, became arrogant and rude. His totally aloof and uncaring attitude towards a guest of two weeks was inappropriate and uncalled for, but not completely surprising when looking at the big picture about how the company operates. (STRIKE 7) After observing this outfit for two weeks, I believe that the management is "top heavy" with "managers." This inefficient business model has "too many cooks in the kitchen" and gives the appearance of "a ship without a rudder. " Many "managers" without adequate service personnel. Workers only work when managers walk by. Staff here are very unstable as we noticed that we never observed the same people at posts in the hotel (excess turnover). It took us a week to recover from this TERRIBLE EXPERIENCE . The good thing is that we are quite sure that next time we take a vacation, it will, more likely than not, be a whole lot...