Fairfield by Marriott Inn & Suites Atlanta Stockbridge — Hotel in Stockbridge

Upon visiting from out of town for a birthday celebration and attendance of the T.I.H.S All Class Reunion, I was gifted a stay at the Fairfield Inn as my god daughter's parents felt there was a lot going on at their house and desired that I simply relax. After a long day of travel, I checked in to shower and rest before that evening's activities.

The bed was not made as precise as I'm accustomed but dismissed it, increased air conditioning to shower quickly and head out again. I smelled something slightly off-putting and continued to smell something off-putting but could not find the source until the next morning. When tossing the comforter to curl up and read, an unmistakable smell permiated my nostrils and I began to search and smell myself and spotted the linen tucked under my arm soiled with the unmistakeable smell.

The linen does not appear to have been changed from last customer and had the smell and a particle of feces on it (see attached photos).

I called down to front desk to explain my findings and was told that they would send housekeeping. I decided to take a photo down to the front desk and was told that because I had been so calm on phone previously that she assumed it was a routine request and acknowledeged photo with "that is just nasty!"

The front desk clerk Ms. Pat was kind enough to get housekeeping to give me a change of linen instead of them personally and expeditiously changing the linen on my behalf nor did she offer to change out my room.

I requested to speak to the manager currently on the premises and was given busniess cards for the General Manager, Chevon Screen and told to email him my complaint. I was informed the Manager was made aware and notified however, he was attending a conference call and could not and did not wish to be disturbed. I returned to the room and proceded to do a thorough search of the room and found additional infractions (shower with caked dirt as well bug infested window stained with mold on the pane...see photos).

I feel the severity of the initial complaint alone, warranted a proper face to face from the Manager to resolve as well as a proper explanation of compensation/resolution prior to my departure the followiing day. The front desk clerk Ms. Pat proported that her hands were tied and that she could do nothing as well as the cleaning staff when asked to change out linen, that I would have to see the front desk to do so.

The customer service and customer care of this establishment clearly does not meet the Marriott's reputation for quality and consistency that it is currently known for. The General Manager failed to reach out to resolve the issue after email, phone message and personal request left at front desk. My visit was 24-25 August and I still have not been contacted.

The cleaning protocol and sense of urgency is unacceptable as well as unsanitary and despicable.

I am thoroughly disappointed with the handling of this situation as it is not a mere dirty glass situation but repulsive, unsafe and demoralizing in nature as the Marriott previously represented a home away from home. Clearly its standards...

Good afternoon Upon arrival on February 08, 2025, I requested a late checkout during check-in. However, I received a call from Cameron the following day, stating that checkout was at 12:00 PM and I had 10 minutes to vacate the room. I explained that I was under the impression that I had a confirmed late checkout for 1:00 PM. Nevertheless, Camdem informed me that it was not granted and implied that my loyalty program membership held no value. I would like to mention that my organization utilizes Marriott frequently for corporate travel. Upon checking out, I was embarrassed to overhear her at front desk clerk discussing me with the housekeeper, suggesting that I be charged for an additional day. If you listen closely,you can hear them as I approach the counter.When confronted, the clerk became defensive. Due to her hostile tone during our phone conversation, I recorded our interaction for my records. After reviewing the charges and emails I received the previous day, I discovered that the reason for denying my late checkout request was due to availability. However, further investigation revealed that there were not many reservations for that Sunday. In light of this, I respectfully request that all charges be reversed. Furthermore, I would appreciate it if the district manager could contact me to discuss this matter. The clerk's unprofessional behavior and attitude are not reflective of the high standards I expect from Marriott. Two days later, Alecia Smith, the assistant manager, contacted me to address my concerns. During our conversation, she assumed a defensive stance regarding Camden's actions. I was informed that the charges would not be reversed and that additional charges were pending. To any prospective guests who may have similar inquiries or concerns about this hotel, I invite you to contact me directly. Please note that my legal team is actively addressing this matter. I will share my experience via Facebook and Tiktok where I have over 20,000 followers. It is distressing that a company entrusted with sensitive credit card information would misuse it. Despite my requests, I have yet to receive contact from the manager or district manager. Upon reviewing my account, I discovered two additional unauthorized charges after speaking with Alecia Smith.This situation is utterly...

My over all stay was pleasant however, my main issue is in reference to what my daughters had to experience with the check-in clerk who’s hair was styled in dreads. I didn’t get her name as I did not want to go up to the counter after I arrived without any problems later that night. Both my husband and ex husband are US Army soldiers. I reserved my 18&19 yr old daughters a room paid in full at the Gov/military rate. When they arrive all the clerk was suppose to do was check for a valid military ID (via online reservations) an maybe ask if their father was active or retired in which he is active 17yrs strong. Of course she responds active unaware of what else she stated as by now my other daughter has call me on FaceTime to hear the conversation and I am livid. She then proceeds to ask her is she active, I’m like do you not know the difference between a dependent and service member ID! After telling my girls to tell her their father is a active US SGT 1st class she(clerk) steps to the phone and start telling me about some other info. Stating she would have to give me a different rate if he was retired, but she was going to go ahead and do it, but someone else might not do it. I then stated is this specified on the website where I reserved and paid, no response. In the clerk defense she may very well have just been doing her job however, the company needs to ask those questions before allowing someone to reserve & pay for rooms. This should have not been an issue when my children arrived. She made me feel as, if my husband was deployed and we booked a hotel with we wouldn’t be able to use our ID to get a military rate. Now at about 11:45pm me and my husband arrived there was a beautiful black female with a short blonde haircut who checked us in. He stated his name she looked up his reservation repeated his name ask for his ID, told us about the no touch rule, ask us did we drink coffee, gave him the keys and told us good night enjoy our stay 🙂. The lady that work the morning shift was also very, very pleasant and made our weekend stay enjoyable and they’re the reason it’s...