Larkspur Landing Sunnyvale — Hotel in Sunnyvale

Larkspur deserves good grades for what most people appreciate. Though I feel they discriminate in ways that are arbitrary and for people who use the Larkspur if Handicapped it is, not the kind of spirit public policy supports. We all know businesses refuses to serve with no shirt. Larkspur can like all businesses can refuse service for any reason. And the point is you may run into this unpleasantness. I receive a call I responded to below, seems the problem was I stay many days without housekeeping and check out. But somehow my last checkout the same thing I do became a problem. I eat Top Ramen like crazy and the trash containers are small and difficult or unsafe for me to use too much as I have an SCI. The trash container could be bigger and eliminate the only real shortcoming of the rooms, some better than others though. When I made inquiry the offer to rent a room was withdrawn. Was not told anything when checking out as I switched room while staying and checking out was uneventful. And after accepting to pay $250 dollar cleaning deposit, incongruently changed their mind. Leading me to know what this is not about a case of Top Ramen boxes on the stove countertop.

Good Morning Junealle, I like to finish the reservation process.

I have Spinal Cord Injury that causes trouble with balance, coordination and lower extremity weakness with overall fatigue. I eat a lot of Top Ramen soups in my room. Those wrappings fill a trash container up quickly. I am sorry and apologize for not checking the room and doing a better job of preparing my food. I especially was upset to ear I caused Larkspur the trouble and cost to inact a Covid cleaning protocol which given short staffing took a week to clean my room. My reasons and not an excuse besides there a great deal of pain ordinary run around the room for one quick check is hard for me to do overlooked. It was appreciated you did not charge me a fee cleaning fee. I find that Larkspur expect me to take care of the room and while you where not requiring a deposit, I find to it reasonable to provide a deposit. And you the goal of the call I was to clear up expectations so the conversation need not take place in the Lobby. As you introduced the call if I wanted do business at Larkspur Larkspur can do that there...

UPDATE: The on call manager was contacted after I emailed the property about my concerns, and she was amazing. Resolved our issue by replacing the pillows and apologizing for the inconvenience, she also offered a discount on our first night, which was appreciated. The double charge and lack of AC in the bedroom were still issues, but free laundry is a big plus, the location was great for our needs, and breakfast wasn't bad. Overall, I'd stay again, as long as we don't have to deal with Sam the night manager 😬||||Original review:||The hotel itself is alright, but management has been awful. They couldn't find my request for an upstairs room and charged me twice at check in, then we discovered there's not really any AC in the bedroom (the hotel room has a living area with AC, but the bedroom has a tiny hole in the wall for the air to circulate through). Not big deals, so we go about our day.||||When I got back to the room to sleep, I noticed they only had feather pillows, which I am very allergic to. Called down to ask about an alternative and Sam, the night manager, was awful about it. He claimed to have no idea what kind of pillows these are, and said that in his three years as a manager, he's never been asked. No apology for the inconvenience or anything.||||I asked for a blanket to roll up as a makeshift pillow for the night and was told I'd have to go get it since nobody is available to bring it. Again, fine, except when I got down, there was someone else working the desk, so it seems like the least they could do would be to apologize for the hassle and deliver the blanket-pillow, rather than be entirely rude about the whole thing.||||The bed has been fine, the room is hot, and my back/neck officially hurt from sleeping on a rolled up blanket, but overall, I'd not recommend staying here due to the attitude you'll encounter at the front desk, and check your bank statement to be sure they didn't charge you twice. Our stay + deposit meant I'm out an extra $750 for a few days while the bank sorts it out, not ideal...

Update: I forgot to update the review here to mention that the manager on duty in the morning of our second day was MUCH more helpful. She called to check on us, apologized for the situation, got us different pillows, and assured me she planned on discussing it with her staff. Our second night was much better.

The hotel itself is alright, but management has been awful. They couldn't find my request for an upstairs room and charged me twice at check in, then we discovered there's not really any AC in the bedroom (the hotel room has a living area with AC, but the bedroom has a tiny hole in the wall for the air to circulate through). Not big deals, so we go about our day.

When I got back to the room to sleep, I noticed they only had feather pillows, which I am very allergic to. Called down to ask about an alternative and Sam, the night manager, was awful about it. He claimed to have no idea what kind of pillows these are, and said that in his three years as a manager, he's never been asked. No apology for the inconvenience or anything.

I asked for a blanket to roll up as a makeshift pillow for the night and was told I'd have to go get it since nobody is available to bring it. Again, fine, except when I got down, there was someone else working the desk, so it seems like the least they could do would be to apologize for the hassle and deliver the blanket-pillow, rather than be entirely rude about the whole thing.

The bed has been fine, the room is hot, and my back/neck officially hurt from sleeping on a rolled up blanket, but overall, I'd not recommend staying here due to the attitude you'll encounter at the front desk, and check your bank statement to be sure they didn't charge you twice. Our stay + deposit meant I'm out an extra $750 for a few days while the bank sorts it out, not ideal...