SpringHill Suites by Marriott Tampa North/I-75 Tampa Palms — Hotel in Tampa

I had booked three rooms arriving Wednesday July 20 and departing July 21. We called earlier attempting to cancel one of the rooms, but the lady at the front desk stated that she did not know how to do it and we had to follow up with a supervisor. We were at Busch Gardens, we came late and very tired. We were three adults and 5 kids all under 15. When we arrived to the hotel around 9:30 pm, the lady was not very welcoming. In reality she was extremely rude, first did offer me my gift for being a platinum member, then stated that one of my booking was a third party booking because I had used points and it was not the same as a regular booking. Told me that we were too many for two rooms (each room is up to 5 people), follow by if you make any noise and we receive a noise complaint you will have to leave because they had zero tolerance for noise. Everyone in our group had been quite at the time. When I asked if there was a warning first, I was told that the call was the warning. There was another couple and she failed to mentioned the noise, and zero tolerance. She gave us our key to the room, while walking towards the elevator, she screamed that the breakfast was till 9 am. We arrived at the rooms 406 and 408. The rooms were spacious, but there was no garbage can at the bathroom. When I call the front, the same lady said she did not know and while I was talking hang up the phone on me. We needed towels went downstairs and we were told that we needed to wait till 11 pm for the new worker to get towels. At the same a new family a couple with a teen came and there was no mentioning of the noise, the being kick out and zero tolerance.

Finally the new worker came after 11, we finally got towels and she successfully canceled the third room. If I am not mistaken, her name was Benina.

Thursday July 21, we woke up to go to breakfast, no complimentary buffet and hot breakfast. It was 8:15 and there was no oatmeal, no eggs, no potatos, no bacon, no pancakes, no waffles, no Nutella, but instead bagels and two items wrapped in plastic that were warm. Nothing like the pictures! I go to the front desk and I asked about the hot breakfast, a new lady states that it is what they served in every Marriott and there was no longer a hot breakfast. That everyone does it that way. Then she went on to said that the menu and rules came from corporate raising her voice. I said that it was only a question and there was no need for her to raise her voice and be defensive. I asked to speak to a manager, I was told her was in a meeting and a couple of minutes later came out. Jerry the manager was polite and apologetic and stated that he was going to provide s better training. However, I felt that I was treated differently, was it because I was Hispanic or because I was casually dressed from the parks. Why do I need to feel uncomfortable in a place where I am paying? Why was I treated differently? Why was I not immediately given towels? I was there when other people checked in and there were none of the same commentaries. Hotel pretty empty but no upgrades, view to parking lot. Not what they advertise as to buffet breakfast. I will not come...

Not sure why this hotel has good reviews. I’m very upset and is still here at this hotel as I’m typing this review with no choice but to be here. I’ve gave it a two star because the staff are pretty nice and the room designs are great. I’ve moved to 3 rooms within 24 hours. Checked in at 11p. First room had a lot of white looking insects on the table that I’ve discovered that following morning. Moved rooms with no problems. Came back to the hotel and seen a cockroach by the microwave area and another big cockroach exactly outside my door on the wall. Moved rooms again but this time the walls where the sofa is, are soooooo filthy aka dirty. I want to move rooms again but I’m just so tired of moving. The rooms all have this muggy, stinky smell to them. It’s spring break and many hotels are sold out. Plus the rooms are higher booking same day. I would be spending lots of money until my refund came back from this hotel so I’ve decided to stay sadly. But like it said, rooms are sold out anyways. I wish I could add the videos of the walls and the tiny insects. Lets not forget we take the stairs up and down because only one elevator works and there be a long wait all day until late night. Positive note, the shower pressure is amazing and stays hot.

Spoke with a manager, and I’m told they have to investigate the rooms to make sure I didn’t bring anything in. I’m basically being victim blamed and not helped. A cockroach or tiny insects isn’t going to up and come out because y’all are in there investigating. Many people come in and out these hotels. Nasty people at that. So yea you’ll see bugs around here or there. I was very cool and calm about the situation up until the manager made it seem it may be me who’s brining the issue. Ooh, I guess I’m the one who put the dirt stains all over the walls huh. He said people don’t complain about bugs and I’ve been to a 3rd room. That’s victim blaming. Just because someone see something, doesn’t mean they are going to say something. So just because you haven’t heard anyone say anything about critters running around in their rooms, doesn’t mean there’s no critters running around in their room. The front desk person lied and said he told me he could give me two free nights but that’s not what he told me. He told Expedia he could give me two free nights but I would have to be gone by the next morning. He personally didn’t tell me anything other than he would pass the information down to the GM Tracey whom I’ve talked to about the first room. I would have been left this hotel if rooms weren’t sold out. These issues aren’t my fault. If they were, I wouldn’t be complaining and moving rooms. Shame on Springhill manager for saying he couldn’t help me until investigation clears, even with evidence and knowledge that hotels have issues with pest as many people...

We’ve stayed at quite a few hotels across the area, from Orlando to Tampa and Miami, and this hotel almost surprised us with how great it was for the price. Very safe area, next to some businesses but still on a quiet side street, which is wonderful, and no traffic passing in and out. The location is close to a lot of great restaurants and necessities in a 5 mile radius. The casino is only about 15/20 minutes as well. You couldn’t ask for a better location.

We had to stay for business and checked in just before Christmas, and I’ll tell you now I wish there was a Delores at every hotel we check in to. She was absolutely the sweetest and friendliest lady at literally any establishment ever. Day or night, she was basically a ray of sunshine, and the first reason we would love to return to this hotel. My husband hates checking into hotels, like loathes it, usually because a lot of staff members are less than polite. He really loved how sincere Delores was, though, and will probably fight me to be the first through the door to talk to her and check in lol.

The rest of the staff was very friendly as well, including the staff downstairs for breakfast and those cleaning the hallways. Everyone had a smile and made you feel welcome.

This hotel has complimentary parking, which is a significant plus, especially in Tampa. If you have pets, the fee was very reasonable, only $125 for the whole stay. We have two cats we travel with because we can’t leave them, and check in was a breeze with no hoops to jump through. Most hotels are very unaccepting of cats and it was a huge relief to find this hotel.

The rooms and hallways were also very clean and smelled fresh, unlike many other hotels in this price range. Even the shower was nearly spotless, caulking and all. Very comfortable beds! Considering a few other people have pets in rooms as well, I would say the cleaning staff is very thorough as the room had no trace of smells or pet allergens.

This hotel is hands down our new go-to place for the area. This was a wonderful stay and we will...