Super 8 by Wyndham Thurmont — Hotel in Thurmont

The rooms were clean. Housekeeping even showed up both days. (I stayed two nights.) There were plenty of towels. The price, reasonable, but...

No Internet. None. When I arrived the man at the front desk was on the phone with Comcast trying to get it fixed. They couldn't come out until the morning. (Comcastic!) He also had somebody from Super 8 on the phone to make and confirm reservations.

I spent all day Saturday at the Battlefield. When I came back on Saturday night at 8pm, there was still no internet. Or assume there was since there were 8 people standing in the lobby waiting to be checked in. I didn't really ask.

I went to my room and sure enough there was the old Super 8 network and new "Super8" network. The problem was that the new "Super8" network required a password due to WPA encryption. The old network still had DHCP problems since I was still getting an APIPA address on it. I went to bed. I was tired from walking around playing Ingress all day. I decided to wait until morning.

I got up in the morning and both networks were still up. The original still had the APIPA problem. The new one still had WPA encryption. I went to breakfast and realized the lady at the front desk was on the Internet. I went back to my room and yes, there were still the same problems APIPA and WPA.

I went to the front desk to ask and was told there was no password. She was on the computer and it worked fine. I dropped it. I assume that the owner went and bought a wireless router from the store to get his Internet connection back, but didn't want to tell anyone about it since it was limited in capacity. (Although, I would've named the SSID to something besides "Super8.") I didn't want to press the lady at the front desk. While I was eating breakfast, she came to the breakfast area, declared it a mess and then went back to the computer. SHE SAW THE MESS, BUT DIDN'T BOTHER TO DO ANYTHING ABOUT IT. Eventually, I got up and threw the trash away. Had I a towel, I would've wiped it down. I guess I could've gotten a napkin. All the breakfast supplies seemed low at 8 o'clock in the morning, too. (At this price point, I don't really expect a breakfast. Save the money Super 8, spend it somewhere else.)

Orbitz said the place had Internet, but as of 6/2014, they didn't. I'm not sure what's going on with this hotel, but they seem to be disorganized.

Positive things about this hotel: There are two supermarkets, a Taco Bell, and a McDonald's with in walking distance of this hotel. The...

This place is horrible! Do not stay here if you can possibly avoid it. There are lots of hotels/motels just down the road in Frederick and a few lovely ones just up the road in Emmitsburg . . . . Do not stay here. We arrived, checked-in, and went out to dinner and sight-seeing, only to return to no internet service and a front desk that said they were "working on it." An hour later, still no internet, which we needed and had chosen to stay there because they had wi-fi service. In addition to this large problem where little issues such as: plastic on the mattress which is disgusting to sleep on if you haven't tried it; curtains missing drapery hooks and not closing; the temperature adjustment on the HVAC unit broken off and missing; paint on the shower head and the fan switch inoperable in the bathroom. Then, the ultimate lie from not only the desk clerk, but the manager he got on the telephone: "We have not been having a problem with our internet! It is Comcast's fault!" as I asked why I was reading reviews that have said for nearly a month that there has been no internet service at the hotel? When the manager asked me what I wanted in compensation, I told him his job was customer service, not mine, so what was he going to do about it . . . . His answer? "Get out of my hotel right now!" . . . . And we were HAPPY to oblige him! We cannot recommend Travelocity more highly as they are not only working to refund our stay there, but they got us a room in a wonderful hotel a mere TEN minutes away and also gave us a gift certificate to use for our stay for all the trouble. AND, let me assure you, the people at the corporate offices of Super 8 not only apologized profusely, but said they will be sending us something and that I should expect the owner of the Thurmont branch to call me personally with an apology. Apology accepted however I will still never recommend this awful place to...

Not impressed with this establishment or how it is run. Came because of fair rates and having no power at home for 2 days with a repair date 2 days out. Booked one night and had a fast check-in with Sierra. That was the first and last positive interaction between staff and myself. My boyfriend and I slowly discovered many problems in the room. The toilet was clogged (given a plunger but not asked if we needed help), ripped shower curtain liner, dirty tub/bathroom, 3 burn holes in comforter, 2 light bulbs missing, broken coffee maker, and to top it off the window was broken with no lock. Because of the rates and still no power at home, we decided to stay 1 additional night. I was told the room we were in was booked for the next night. Went onto the Expedia website and booked a king suite just as the one we were currently in. Called down to the front desk to inquire about getting into our new room. We were told we could have our same room but pay an early check-in fee. Magically our same room became available?! Asked if we could have a late check-out and was told no. Pressed the lobby attendant to contact her manager as I was confused since the website clearly said late check-out available. I was then told our room was yet again booked for the next day and needed to be cleaned for a VIP member who always requests this room. Why would a hotel put a VIP in a sub-standard room? This comment made us feel like the next customer was more important to please than us. We paid for a room because of necessity, home being out of power. When I told staff this there was no sympathy. She included that the website does indeed say they offer a late check-out but the amount of time is not specified. All the manager was willing to spare...