Best Western Crown Inn & Suites — Hotel in Town of Batavia

If I’m capable of giving less then one star I would’ve gave them - 5 . The staff was really nice and helpful but unfortunately the management wasn’t. What happened was absolutely unacceptable and unprofessional from the manger who hasn’t not contacted me till this moment. I checked in and left to get lunch, came back to my room ate my lunch, covered the left overs and left them on the table. “Keep in mind the food was in a closed box” Then i left my room for the day and returned at night to find a colony of ants all over the food, table, bed , closet and inside of my bags. Apparently there was a hole inside the closet big enough for them to go through. My brother changed his clothes at that point before we knew they were in our bags and he got ant bites all over his body. “There are some pictures below! “The staff immediately took care of us, moved us to the Motel next door since there were no rooms available in the building where there were price and quality differences just to keep in mind. I couldn’t sleep at all that night after the horrible experience. At check out time i was shocked when the manager left a $30 hotel gift card with the receptionist for the next visit or to use at any other best western!!! They really think I’m coming back? I was on a vacation and it was completely ruined because of what happened! I barely slept , couldn’t follow the schedule i had in mind and i live 300 miles away!! I really expected more than that after what happened and still do! Throwing away all the food, some of my clothes and moving to a cheaper room?! On top of all that i left my number for the management to give me a call back to discuss the situation and got nothing at all!!

All in all, really great staff👍, poor management and no...

My family and I came too Buffalo for a game for the second time this month, I’ver done my fair share searching for a good hotel being that the first time we stayed in Buffalo, the hotel was absolutely terrible and we ended up driving almost 5 hours back home due too not finding another hotel, with that being said we came across the best western for the second visit going down, I’ve been too many best westerns and never a bad experience, after reading the reviews for this one and not seeing too much terrible reviews I set on this one (I was mainly searching for any bed bug comments cause that’s what our hotel prior had too us leaving and I couldn’t deal with that again) this best western is in an area with tons of hotels surrounding and it’s in a good area, the outside was clean and nice looking so I stayed with my high hopes for this hotel, the front desk was a very clean and well maintained area and the lady there was so nice, I booked through Expedia so they had all my information on file, the check in process was SO EASY. The lobby and hallways too the hotel smelt great, and we got too our room and it was very well cleaned, smelt good as well, the bathroom was put together well. The beds are normal standard for any hotel comfort wise, the pillows we’re comfortable I was satisfied, we stayed there for only one night but we will definitely be returning for every trip we will take, and I wouldn’t mind staying there for more days if needed, the pool area looked very clean as well, staff was very nice too us when we were checking out the next morning, for 4 adults and a room with 2 queen beds, it was only $140 for the night which is a great price for a hotel nowadays, overall a very great review...

The visit was bad honestly and ruined my whole visit. I get to the hotel where everything seems normal, just to find out the hallway i was staying down is under construction, it just looked awful! What ever i can get passed that. I go into room 124, with a slight garbage smell, i immediately start looking around for whats causing the smell, i was unable to find it so I just sprayed some air freshener. The jet tub ( the reason i bought the room ) was completely filthy, and the buttons were completely broken on it. So after cleaning it myself, i get the thing filled up and got in it, ready to relax. Try relaxing when all you hear are drills , and some hammering. The whole day i felt like someone was outside my door, it was actually really weird. I couldnt Even have some fun with my girlfriend. So i go to the closet and brush everything off where i soon figured out their iron is broken. Soaks EVERYTHING. So what ever i go to the casino for the night. Have a ton of fun and eat dinner and gamble and drink. I get back to the hotel at 2 am with my girlfriend. We both have headaches, so well as you all know hotels always have the good stuff in the vending machines, like advil condoms toothpast toothbrushes... Etc... ITS WAS EMPTY, a few bags of chips.... Alright... I went to bed to be woken up by hammers and drills. Not a good time. Extremely dissapointed. I did not feel like i had a night away.

Response - well, a heads up on construction would be appreciated, 100+$ i just dont have often to spend on a luxury. Just because you need to make uprgrades does not mean you need to wake people up with power tools. Waste of money, better off ubering...