Courtyard by Marriott Long Island MacArthur Airport — Hotel in Town of Brookhaven

I was in town for a business meeting, and this property was where the meetings were held, and we also booked accommodations there as well, as per corporate policy. I have stayed at the property before, and it has always been pretty decent, great location, amenities are well available, price is as expected. |Check in was great, staff friendly and courteous, as well as helpful, which I have come to expect from the Marriott brands, this time no exception. Lobby and exterior was neat and well-kept, clean, and up to date for the most part.|The room itself, however, was a little dated, and in need of attention. Furniture was a bit scuffed up and otherwise damaged, and the bathroom has a bit more than usual signs of neglect, areas around the tub show signs of water damage to the drywall, and caulking around the tub surround walls has signs of water intrusion and maybe a little black mold in the joints. Not the fault of housekeeping, they do a fine job, this is more of a maintenance/engineering issue, but perhaps HK should note it when they come in to clean the rooms during their daily activities. Generally I have noticed that while Courtyard has been in the past one of my go-to brands whenever I travel on business, it seems, in my opinion, that the attention is more place on the lobby areas, and rooms have taken a bit of a back seat. Just an opinion, that's all.|Also, talking about amenities, the breakfast is of course not complimentary, you do have to purchase food items for breakfast if you wish. Selections are pretty good for the most part, but as with all hotel meals, a bit pricey for the convenience, and sometimes cost prohibitive, as the breakfast selections are slightly above the industry standard of what most companies allow for meals. For example, my company allows for a $15 breakfast, but a sandwich and a large coffee lands at about $16-$17 with a tip. I am not able to expense that as business meals without my system flagging it and ultimately creating an issue in my expense reporting. Speaking of which, life hack for this particular issue: If by chance you order an oatmeal, which lands at about $10, make sure that you ask for it TO STAY, and not to go. Reason for this is that if you ask for it to go, it comes in a very small, Starbucks-type oatmeal cup, which is not a lot, but if you get it to stay, it comes in a porcelain bowl, and they really load it in there, probably three-times more than the cardboard cup holds. Either way, same price, so your dollar goes further if you stay in the lobby area and eat.|Lastly, one side note, the recorded message you get while on hold if you call the hotel directly is that they offer a courtesy shuttle to the LIMA airport and Ronkonkoma train station, however, this is not the case. Hotel staff has indicated that the shuttle service that they have, which is a large van with the Courtyard markings on it, is contracted by Southwest Airlines exclusively for their flight crew, so they really do not offer a courtesy shuttle, unless you are flight crew on SWA.|Otherwise though, the place is great, and i will stay here again as company policy requires, it is acceptable for...

I visited in November 2022. Quick bottom line: I would stay here again as but I wish parking was free. 4 star experience due to no free breakfast & needing to pay for each night of parking (but these weren't surprises. They're listed on their website). Everything else was clean and fantastic!

Detailed facts you want to know -- General: Unexpectedly swanky inside. From some of the reviews, I thought it was going to be terrible but glad I was wrong! There's Homewood Suites sharing the same parking lot, so don't worry if you see Homewoods first. You're at the right place. Just follow the sign for Courtyard Marriott No pets allowed, not even to visit (call in advance and check about service animals because I'm not sure about those) Parking is $10 (daily...) Breakfast is not included. There is a 24/7 "Market" that sell sundries and snacks, and a "Bistro/Starbucks" (open 6a-10a & 5p-10p on wkdays, 7a-11a & 5p-10p on wkends. More info on their website). Pool (cool temp) and whirlpool/hot tub/jacuzzi (hot temp) are open 9a-9p wkdays (unsure about wkends). May be closed on some days for maintenance Fitness center is open 24/7 (there are water fountains near it) There are guest laundry available for you to near the ice machines (3rd & 5th fl) It kind of has a "business center" with 2 computers with a Webcam, and a printer. There also was a separate "boarding pass" section with a printer

Room: No water bottles in the room Odd numbered room face the highway with trees. Even rooms face the other hotel (Homewood Suites). Both views can be seen in the pictures. It's November 2022, so you can see some lovely foliage outside from theodd numbered room. Great lighting. I had a very spacious room with double queen bed (see pics). Microwave, small refrigerator, single coffee maker, hairdryer, ironing board and iron available in room (last three items were in the closet) Didn't see a safe in the room Shower/tub available with body wash, shampoo and conditioner on the wall Thermostat on is the wall and can be very easily manipulated Housekeeping folks are sweet and awesome

Random: *If you have the Bonvoy app and want to use the mobile room keys, just know that it may or may not work for your room. So make sure you carry the physical card (for me, mobile keycard only worked for the Fitness room so I got locked out... Don't make the same mistake that I made and carry the physical card around! 🤣) *Good food at Bistro but has limited options and a bit pricey (for food, think Starbucks prices with Starbucks taste). You can also eat at Red Lobster or Smokey Bones (?) right next door. Did not see much options for vegan or...

Here we are in New York my husband Parwinder Singh Kang and myself A’JeeA’JeeKaurSinghQueen Kapur A’JeeKaurSingh-Kang spent one night at the Holiday Inn Express because they were booked with no rooms available. So, then in a haste I booked the wrong place spending a ($1,000) one-thousand at the Marriott Residence Inn. I couldn’t take another night so I was ecstatic when I went to the Courtyard Marriott. The Manager, Day Evening, and Night Staff were Phenomenal. I booked my usual a KING size SUITE with a Whirlpool. We ordered from the Indian restaurant Curry which we enjoyed because I wasn’t going to cook. Here I’m spending near $2,000 two-thousand I requested for room service. Shockingly I couldn’t believe the housekeeping especially giving them a tip prior to stepping out. I sent a response to staff onboard and yes they were apologetic but nothing was done. Thank you for sending housekeeping services. Perhaps, the hotel is low on dish washing detergent for the dishwasher. As I don't wash dishes by hand nor put liquid detergent in a dishwasher. However, I do rinse the debris and scrape the food out before placing it in the dishwasher. I didn’t bother to inquire or disturb the hotel cleaners when I had first told them the soap dispenser and shampoo were empty. So, they went and gave thé refills to other staff to bring in the room. One of the garbage pails they didn’t place a bag. Well, if I had known this is the service I would have received I would haven’t given both of them a tip. My husband and I left. we didn't feel the need to hover and watch. Thank you for sending your housekeeping services. The desk staff has been wonderful , pleasant and helpful. I want you to know I do appreciate your kindness. Least did I know they didn’t give my husband and I a full bottle of body wash. I told my husband I watched her pick up the full bottles but then went into another guest room where another staff brought out the bodywash to place in our suite. Seriously, I told the staff to just shut the door once she was finished as my husband and I were heading out. As I returned the Whirlpool jet tub wasn’t cleaned. Then I noticed the partial half midway bottle that I feel was taken from another guest room. My husband stated yes they put partial and take the full bottles home. I said NO…that’s stealing and why would they want to risk being dismissed from work. So, I couldn’t believe the amount of money I’m spending, especially when the hotel isn’t immaculate or prestigious. To be done in this manner by their housekeeping is...