Hounds Town - Ronkonkoma — Local services in Town of Brookhaven

I have absolutely no clue how this place has so many positive reviews. DO NOT bring your dog here.

Firstly, the dogs are kept in empty pens with no toys, nothing to do, the “movie” TV is never on.

Second, it is FILTHY in there. You can smell it as soon as you open the door. I picked up my dog from daycare yesterday and he was so disgusting.

They gave him to me wet (I did not ask for a bath) and I was told, “We were trying to clean him off”. Well, they did an extremely poor job of that. His legs and belly were all YELLOW as if he was peed on and he smelled RANCID. I had to bathe him when I got home and then when I called to try to ask what happened to him I was told “He was playing in the water bowl”. I’m sorry but he would not smell like sewage and be yellow from playing in a water bowl. They told me they would do a better job wiping him in the future.

Today I went back to drop him off for daycare again, and was trying to explain the situation to an employee, I was interrupted by the woman I spoke on the phone with. She said “Yes it was me you spoke with, he was just playing in the water bowl” again downplaying what happened.

When I picked him up today and looked into the viewing window, the large dogs looked SO sad. They had not a toy in sight. They were all in a pen crying and barking with urine and feces on the floor. When I got my dog he was very wet again, but at least not yellow this time, but he smelled very strongly of whatever “dog cologne” they use to mask the rancid urine smell. I once again bathed him as soon as I got home because I was gagging at the smell of him, and will not be taking him back...

Often there are some dogs who are very scared or nervous for the initial temperament test that they do. My dog was such. They stated to me that sometimes they will schedule a second temperament test to allow the dog to try again and I had scheduled one for 2 weeks after our first test. To my surprise and extreme disappointment, they call me to tell me they are canceling it because they did not believe my dog would improve. To just judge a new pet on his/her first time and not even give a second chance when I was told they have done second temperament tests on dogs and just dismiss my dog was quite unfair. If my dog would not have done well his second time then I can understand them turning my dog away. It seems to me that they are trying to fit all pets into a certain mold and if your dog does not fit within their mold of what they deal with then the dog is dismissed in a "one and done" scenario. This tells me that their expertise with different animals is not as deep as they state so on their website or Facebook page. Needless to say, it's very unfair and disappointing to not even try a second time. Makes us feel like what they told me on the phone and what they are about is not exactly true when it comes to some dogs like mine who have social anxiety. I know for certain my dog is not the first nor the last pet to have this anxiety. Therefore a very disappointing experience to not even give my pet a second temperment chance by calling to cancel as told to me by the staff per their owner. Hopefully my experience and feedback here can be of help to other pet owners that have dogs with...

My dog, Brooklyn, is a 7 mo Rottie puppy who spent about 8 days at HoundsTown Ronk while we were away on a pre-planned vacation back in April.

Needless to say, I was devastated to leave her somewhere at such a young age for so many days, but I have friends who use HoundsTown Ronk Daycare services and they have always had amazing things to say, so I figured this was the place to try.

What I DIDN'T know, was that every single person who works at this location would go absolutely above and beyond to make sure Brooklyn was comfortable AND happy, as well as sending me almost daily updates/pictures/videos on how she was doing. She looked so excited and like she was having so much fun in the videos and pictures that it couldn't have made leaving her any easier on us (although we missed her daily! That was the hard part).

There is NO other place you should leave your dog for daycare or boarding! This place is 5 stars in every sense of the word and Brooklyn LOVES her day there always. She comes home tired, and happy - what more could we ask for?

Again, Thank you to all of the staff for making it the best experience for her on her very first pup-cation she could have ever had! I wasn't worried for one bit with her in your hands and I really can't thank you enough for keeping me posted while we were away from our baby.

Although you won't have her for 8 days again any time soon...you will ALWAYS see her for doggie daycare and a day of fun!

XOXO Alexis Bryant and...