Red Roof Inn Rochester - Henrietta — Hotel in Town of Henrietta

Stayed here previously (my daughter attends U of R and we’ve frequently visited the past year) and had been pleasantly surprised. Unfortunately, our most recent visit was the complete opposite: we stayed in two different rooms over the course of three nights, both were in disrepair (see photos). The first room we were placed in was next to another occupant who kept his door open through out the night. I cannot imagine why someone staying at a motel in the middle of August, 90 degree temps during the day and oppressive humidity would choose to leave the door open like that unless illegal/illicit activity was occurring. Needless to say, my family felt unsafe and when my husband complained to the staff he was told there was nothing they could do. I guess someone renting a room has more authority on how that room is used than the owners of this Red Roof Inn.

I had booked a different reservation for the remainder of our stay so, due to my error, we wound up in another room the next night (thankfully!). Again, this was due to a mistake I had made and not because the staff accommodated us in any way. That new room was in equal disrepair. When we left the room the next morning for breakfast, we could not get back into the room because the key card/door lock would not work. The key card triggered the green light, but the door could not be opened. We had to go to the front desk and notify them and shortly after their maintenance man jiggled the handle and put his full weight against the door to open it. He was not able to get the door to open reliably in repeated attempts and just shrugged his shoulders and told us to contact him again if we had a problem. No attempt was made to fix the door.

I can only assume that the broken door was the reason why the room was not cleaned that day. Apparently it did not occur to the staff to contact the maintenance man so he could come by and jiggle the handle and push his full weight against the door to get it open so they could make the beds and provide fresh towels.

As I said, I had made an error in my booking— I booked Wednesday thru Saturday when I should have booked Tuesday through Friday. While I was able to add the additional day(Tuesday), the staff person at the desk said I could not cancel the extra day (Saturday) I had booked. I chalked this up to an expensive mistake on my part and wasn’t too upset about it until I saw the condition of the rooms and the unusual behavior of the occupant in the ground floor room next to ours that first night, and the failure to fix the broken door, and failure to clean the room.

We left the next morning and will not be staying at this location again. There are far too many affordable options in the area to patronize...

I experienced multiple issues during my 5 day stay and gave the supervisor at the Red Roof Inn many chances to fix this but they ignored me. I called the front desk numerous times (screenshot attached) about these issues.

1. The microwave was dirty, unsanitary, and unusable. I paid for a room with a microwave and was not able to use it. (see picture).

2. The fridge stopped working shortly after checking in. When I checked in, the fridge was cool. On Tuesday morning, I opened the fridge and it was warm. I purchased perishable groceries for my 5 day stay and it all went bad. I called the front desk and no one cared or even offered to replace it. It is now Thursday evening and I still don’t have a replacement. I gave a number for the supervisor to call and they did not call. The next day I called and was told the supervisor was above the office yet still could not assist with this issue. Today I called and same thing. I paid for a room with a fridge and was not able to use it and also paid for groceries that went to waste because of the fridge.

3. The room says 100% smoke-free, yet reeked of cigarette smoke. I asked for another room and that room smelled even worse. I suffer from asthma and the secondhand smoke was a bad trigger for me during my stay. My chest is extremely tight and hurts to breathe. Not even the air freshener could mask the smell. As a result, I will have to get a breathing treatment done to help clear my lungs.

4. There was water leaking under the sink and caused me to slip (see picture)

5. Walls had bodily fluids and stains on it (see picture)

6. Bedding had hair and makeup in it (see picture)

7. Towels were not clean (see picture)

8. sink was dirty, had some kind of sludge on it

9. the toilet paper was dirty. This is not the first few pieces of paper this was a stain that was all the way in the middle of the toilet paper. I’m guessing something leaked into it

Again I called at least three times during my stay and not once did this supervisor call back to rectify these issues. I had a horrible stay and an extremely disappointed. I am planning on checking out at 5AM tomorrow instead of 11 because I cannot take it here anymore. I know the red roof supervisor here didn’t care, but I hope someone else at red...

I booked the Red Roof inn due to it being about 15 minutes away from a show venue me and my Roomate were going to, and realistically, I do not think I will ever return. Upon showing up to the hotel, it appeared as if they had lost the elderly woman infront of us’s booking, which was admitted hard to watch because her and her husband were older and definitely didn’t need the extra stress. My check in was rather smooth however. When we got to our room however, we were met with a weird smell. Almost like boiled ramen? And there’s no air flow in the room to get the scene moved out. The windows just don’t even open. The blankets had stains. The ice bucket was greasy, touching it would leave streaks and we weren’t given ice bags. Our microwave had some weird error message with two USB ports exposed on the front face of the microwave, which I’ve never seen in a microwave. There was no arm chair seat, instead a computer chair that’s arm rests were barely attached. The bathroom was disgusting. The wall behind the toilet was completely crumbled, the floor damp. There was a weird smear on the side of the toilet, which I can only imagine was shit. The toilet paper came apart like ribbons, didn’t come off in sheets, tiny little scraps. The bathroom door by the way? No lock. Talking about locks, the little security lock you use so that if someone cards into your room the door still can’t open all the way? Broken off. Not there. Through out the night, a guy was smoking cigarettes literally right outside of our door, so the ramen smell would eventually get replaced with Menthol cigarettes and weed. But atleast they were smoking outside so I can’t really complain fully I guess. In the vending machine room, the side of the machine is tore open as if they’re working on it, but there’s no sort of safety sign or out of order sign. When we checked out, they seemed to be having another issue with someone on the phone in the way of booking. Overall, it just seemed to be one issue after another and i understand this is a more budget hotel and I shouldn’t expect a fantastic experience, but I feel like standard cleanliness isn’t an...