Vantage Northeast — Local services in Town of Henrietta

I bought a sprayer with a CFX Trimble with field IQ system already installed. I really liked the system, but about 4 years in, I had some technical issues that required tech support. The closest Vantage dealer (not affiliated with Vantage NE) was no help. I repeatedly called requesting technical help, but they refused to help. I even tried to pay a tech to travel to the farm even though it was resolvable over the phone. I vowed to never buy another Trimble because there was no support for the product. This year, I decided to try and google another Trimble dealer to maybe correct the programming issues. I called Vantage NE and was offered immediate help. After discussing the issue, I decided to trade the CFX in on a new GFX display with a 500 receiver. (They did offer to resolve the problems with the display). The system was delivered next day air. When I installed the system, I needed two cables because of the current wiring. They sent them next day air and Chris guided me through the wiring. He then programmed and calibrated the system remotely over WiFi and I was spraying the same day. He was not looking up procedures in a manual. He genuinely understood the system and could tell me install details based on my prior system’s wiring. The Vantage NE team has provided customer service above and beyond my expectations. This process started on Friday afternoon and was completed Wednesday. They were available on the weekends and after hours for any questions or issues I had. I’m very happy with the new GFX display, but knowing I have the support behind it is the most...

Great folks! The team found my Trimble ez guide 250 problem in a matter of minutes Determined the appropriate needs and firmware and shipped the materials on Thursday and received it on Monday. Customer service rep Jessica knew her stuff and got me to the right tech. Then upon ordering the materials needed, Claire proceeded the order and got it shipped same day. Been working bc with other Trimble reps since October but no resolution. Saw vantage northeast and took a chance calling them. Wished I had found them in October...

I had a very good experience from the purchase through installation. Rich was very knowledgeable about the products we needed to accomplish our goals within the budget we had. Rich also setup our calls with the tech staff and set in on most all of the calls. The tech staff was very good at helping with the installation over the phone. Both of the techs I worked with were very knowledgeable and patient with me. I would highly recommend your company and staff to anyone looking to purchase a GPS...