Tim Hortons — Restaurant in Town of Henrietta

This franchise I could easily get used to. Wish we had one here. A Canadian company started in 1964, they haven't delved into CT yet and may not. Closest restaurant to me is White Plains, N.Y. Lucky them and for anyone else close to one. I was unfamiliar with the brand, but as soon as we got to upstate NY, my partner kept pointing them out and saying, "Let's try it!"

Taking him up on this one late morning before a destination drive, we noted the drive thru lane was moving fast but long so we decided to go inside and eat. Glad we did. The interior is more upscale and modern than most chains. The only other patrons there were a senior couple seated in front of a built-in gas fireplace with their newspaper and meals. Lots of seating of different types, clean and contemporary with no caricatures or design bent towards children.

Because Tim Hortons was created by a Canadian ice hockey player, Tim Horton, and a partner who was in the doughnut business, the franchise still sells doughnuts as part of their product line. Rather than selling hamburgers and chicken, Hortons prefers breakfast and lunch sandwiches with a healthier makeup. They also sell a lot of coffee under their own name, and it's high quality. We bought an original bag to bring home.

Choosing what to order as many menu items were attractive, I liked they listed nutritional facts on the board which fortunately, is becoming more common these days. My fresh egg sandwich with bacon and cheese on an English muffin was just what I wanted. The steak and cheddar panini my partner ordered was pressed with grill marks, hot and tasty. He also chose a iced cruller as an add-on side which he enjoyed. We bought a turkey bacon club on a fresh roll to go for someone we were picking up after we left. It was loaded with turkey. The recipient said it was really good.

Although owned for eleven years by Wendy's starting in the mid-nineties and now the Brazilian company which owns Burger King, Tim Hortons remains a national treasure in Canada with over 3,500 franchises in the country. Whether there or here in the U.S., I recommend this fast food eatery as a place to sit and grab a quick bite or take-out...

I went to this location this past Saturday and ordered a Panini. After I got my sandwich I got on 390 and was nearly in Greece before I went for my sandwich and noticed that it was on some some large, hard roll. I called and was told they would put my name “up front” and would remake me a sandwich when I was able to come back. I went in 2 days later, with the incorrectly made sandwich, and the manager came out and I explained they told me there was a new girl on sandwiches and that my name should be “up front”. I also showed him in my phone where I had called them and at what time. After showing him that I had called, that I knew there was a new girl on the sandwich station and that I even brought in the old sandwich he asked me what was the manager’s name. Like I’m trying to get one over on Tim Hortons. I showed you what time I called- you figure out who answered the phone and who the new girl on the sandwich station was. But if you give someone such a hard time over a $5 sandwich, with all that proof, that is BEYOND terrible customer service and you can keep...

Sam. I put his name in the beginning of my review just to make sure I remembered it. I came through before work today and I normally go to a different store and I'm a regular there so I don't need to order my coffee they just know it's me and they make it the way I want. So today I came through this store and I ordered it incorrectly I might add and I didn't like it so I came back after work and I told them what happened that I didn't like it that something must have happened with communication why is it got made wrong Sam specifically asked me what I didn't like about it and made suggestions on how he could make it to where I would like it. And then he made it honestly better than how they make it at my store. So I just needed to give Sam a shout-out because I didn't get my receipt from earlier so I couldn't leave you guys a survey about this man. He deserves a raise honestly I hope he gets one I hope he at least sees this and knows how amazing he is at his customer service. Thank you for...