Super 8 by Wyndham Henrietta/Rochester Area — Hotel in Town of Henrietta

Yesterday 9/15/24 I arrived to this location, to check in for a booking I made through Expedia. To Add I have been using Expedia for over 5 years and educated on flights hotels reservations and check in process and never in my life have I ever been BLUNTLY DISCRIMINATED AGAINST. Upon arrival I was abruptly greeted by an Indian man. paid online using my Apple Pay I uploaded my id and all information needed online for quicker check in. I was running behind so I did not arrive until approximately 415-430ish not my planned check in time which was for 3pm. I arrive tell the clerk which was an Indian man that I have a check in for ME I GIVE HIM MY NAME I give him my id all is ok he then ask me if I'm Muslim I say excuse me he asked again I said no. He then says he will need another card for the 50$ deposit I explain that I already set up my credit card on file I don't have the physical card it's connected to my phone so I show him my credit card on my Phone I also show my id he then says "gotcha, now do you want to pay!" I responded and say what excuse me? I then Ask are you insinuating that I'm lying? I'm confused what do you mean gotcha? He says it again "gotcha" now do you want to pay now"? as if I never paid and I'm lying. I'm in shock because I can not believe he's saying this to me I then show the transaction on my card with my name I also show the receipt Expedia sent me I also show the email super 8 sent me as well he then demands I call Expedia because now he's saying I never paid for the room entirely after I showed him proof it's me and that I definitely paid I even went above and beyond to prove I'm not lying stealing or whatever he thought by showing multiple ids emails transactions I even showed my bank statement. I then ask him do you make all of your customers call and prove they paid Expedia he said yes in situations like this and I asked what is the situation? What's caused you to ask me to prove myself when I have a completed authentic booked reservation? I continuously asked him what was the situation and what caused him to ask me to prove I paid or to call Expedia if I have the proof with the confirmed booking?and my identity? He continues to say "you never paid if you paid call Expedia." So now I'm explaining I feel like you’re discriminating against me, I ask how are you still checking people in and out without asking them to call and confirm anything. But I have to? So I finally get Expedia on the line and I call In front of the man saying I never paid I confirm my booking and they confirmed I paid I ask them to call the hotel they call to explain all is ok he tries to lie and make it seem like I tried to use another card to pay when really he tried to charge me again for another 148.00 payment for the room I already paid for. Of course it failed and he was trying to say it failed even though Expedia is explaining it's because he tried to charge me again and the original booking is ok the FIRST PAYEMT WENT THROUGH there was no issues with the payment or first booking but yet he's saying they never received the payment even though Expedia is telling him it went through AND I ALSO SHOWED THE RECEIPT AND TRANSACTION IN MY BANK STATEMENT! At this time I did begin to record because I knew he was racially discriminating against me and once he figured out I was legit and not trying to scam he stuck with the lie about the payment failing. He Continusly talked to other Indian men in the room in their language being very abrupt and rude to me and I asked why did you try to charge me again he asked me to step away from the counter. I told him I was going to stand there because he was trying to lie to the agent to make it seem like I was using multiple cards to keep up with his LIES! He ended up asking Expedia to cancel the room and told me I had to leave call Expedia he couldn't do anything for me. I left and immediately requested a full refund which they did try to deny I had to call back again get another Expedia agent RE EXPLAIN EVERYTHING and she was able to get my full refund. I have...

My hubby and I frequent here, or use to, when we can get a night out without the kids. But that will NEVER happen again after our experience this past Saturday night. When I checked in, I asked if they were really out of rooms for the night and was told yes. As we walked into the jacuzzi suite 150 and got settled, we began to notice how unclean the room was and it only got worse from there. We found blood on the floor which apparently was nail polish, anyone who paints there nails knows nail polish doesn't come off carpet with a little soap and water after it has completely dried. There was more "nail polish" splattered on a wall, covered up with a lamp and table, that also came off with a just a wet tissue. I called the front desk to get a pillow case and pointed out the blood and all that was said was, "yea, we'll have to get the steamer in here tomorrow." To add to the list, there was mold behind the bathroom door( also came off with a tissue) the tub was filthy, the towels that were provided were covered with little black hairs, I found this out after I used them to dry off and be covered in someone else's hair. Not mine since I didn't wash mine. The AC unit was not working right, the jacuzzies cold water didn't work without getting it in one certain position, food under the bedskirt, unvacummed under the desk and chairs, broken toilet seat, other customers belongings that were never found since it wasn't cleaned, what looked like dried snot on the shower curtain, and I could go on.

The next morning at check out I handed a written list of all the above and then some. The same assistant manager that came and saw the blood spots the previous night asked me why I didn't ask to be moved into another room, after he told me they were sold out again after he told me they were sold out. He said all he could do was reimburse me $50 out of the $134 we paid. I asked for a full refund but he was not authorized to do so. I shurgged and asked the assistant manager if he would sleep in there and he said no, I should have said something the night before. I DID, I SHOWED him 10mins after we got there. So I asked for someone who could authorize getting a refund and he gave me the GMs number and said she would be in Monday. I called her promptly Monday morning only to be talked down to, disrespected and told there's nothing she can do since I already accepted the fist refund, I didn't accept, but that didn't matter. She told me she wasn't going to do anything more.

Paid $72+ or- a couple bucks to NOT sleep in a room that was DISGUSTING! I wouldn't take my shoes off, wore flip flops in the shower. Slept in clothes on a sheet since the "comforter" had spots of god knows what all over it.

I took pictures of everything and will be calling whoever is over ranking that GM they have.

Never will return again.

I had to give it one star to post this review. Pictures of the filth can be posted, if you want...

We stayed at Super 8 by Wyndham Henrietta/Rochester Area for 2 nights. Unfortunately, it was a terrible experience. The first night, my mom was bitten by bugs on her neck, face, and head — she had dozens of swollen, itchy bites. The hotel moved her to another room after we complained and promised us a refund, but we have not received the refund yet. This was very upsetting and disappointing. I would not recommend staying here. Hope the hotel can take responsibility and fix this problem to avoid harming other guests. We stayed at Super 8 by Wyndham Henrietta/Rochester Area for 2 nights, and the experience was deeply frustrating and upsetting. On the second day, I took sealed cups of yogurt from the breakfast area to bring back to our room for my family, including my daughter. A staff member stopped me at the door, pointing to a sign on the wall that said “no food outside this room.” He showed to me that someone had spilled coffee on carpet before, so we shouldn’t take food back to the room. At the same moment, at least three other guests were walking out with coffee or tea in their hands. I explained to him that I could eat in the breakfast area, or I could follow the rule and not bring the food back — but it was unfair to stop only me and let others walk out freely. His response was only “no no no,” over and over again. His English was very limited; he could only say “no no no” and use gestures, making communication almost impossible. Another guest was coming out at the same time, carrying an open cup of coffee. Yet the staff member chose to stop me, even though I had sealed yogurt cups. I don’t want to say it’s because the other person was taller or lighter-skinned, but it really felt like I was singled out. I reported this to the front desk, but they sided with the staff member and failed to properly address my complaint about discrimination. After this, the same staff member stood at the door trying to stop other guests from taking food out — but because of his limited English and poor communication skills, many people still left with food and coffee. It was clear he had just started enforcing this rule because of the spilled coffee on carpet, but he chose to target me first while ignoring others, which felt unfair and discriminatory. On the first day of our stay, nobody stopped guests from taking food to their rooms. I felt extremely angry and hurt. Being singled out like that felt humiliating and discriminatory. Communicating with the staff and the front desk was very frustrating; it felt like they were stubborn and unreasonable rather than trying to solve the problem. Overall, this was an awful experience. I felt disrespected, unfairly treated, and even discriminated against. I do not recommend this...