Jennifer Furniture — Hotel in Town of North Hempstead

I recently bought a lot of furnitures at Jennifer Convertables located in Carle Place, NY and I had terrible experience.

It took the company 4 times to deliver my furnitures and even so, there are 2 items that are still missing at this point. When the company calls to schedule the time for the delivery, I asked them to confirm what items being delivered to make sure they have everything, they told me that the "only make the call, they don't know what items are being delivered" so you don't know what you're getting until they actually show up at your house.

First, when we went to the store to schedule the delivery, we scheduled it for Friday 9/23/16. However, the store manager Cinthya changed it to Sunday 9/25/16 and didn't bother to call and tell us.

The 3rd time they made the delivery, which was supposed to be the last time, we were still missing a bed and a mirror. When I called the store to ask about it, the store manager Cinthia blaimed me for not telling her what was missing. I told her that everytime they deliver, there was a list of the items so she should know what had been delivered and what was still missing. She was rude and argumentative and at some point during the conversation, she hung up the phone on me. Then she told me when I called back that she didn't know where the missing items were at that point. She said she would find out the next day and get back to me which she never did. Throughout this conversation, she kept repeting that it was my fault that she didn't know about the missing items. I had to call the store back to talk to someone else who found out that the missing items were transferred to the wrong warehouse. When I called customer service to complain about this store and how the store manager conducted business, I was promised a call from the Regional Manager "John" to resolve the issue. Well, 4 days later I still have not heard from that manager. Obveiously, customer service is not important to him. Most of the company's representatives we talked with were rude.

Throughout my life, I receive excellent customer service and porr customer service and anywhere in between. However, Jennifer Convertables really broke the records for me in terms of poor customer service. I don't usually rate my experience online. However, I'll make an exception this time and give my rating on this experience. I don't want anyone to experience what I had to go through with Jennifer...

June 2021: Stay away or you will be disappointed and sorry! I am experiencing such a hassle that I regret doing business with Jennifer Furniture. I have experienced frustration and Unprofessionalism. It’s over 16 weeks and I’m still waiting for delivery. There’s no administrative assistance that you can seek what so ever and you will most likely get the run around. You will be told that someone will get back to you but you will end up having to call back yourself. There seems to be no interest in you once they get your money. I wished I had seen the reviews on Consumer Affairs and BBB before making my purchase. I will never buy from them again. Buyer BEWARE!

Update: 8-27-2021 The following complaint filed with Better Business Bureau and Consumer Affairs: Purchased furniture for $4,844.94 on 2-20-2021 from Jennifer Furniture in Carle Place and was told 16 weeks for delivery. I have not received the furniture and it is over 6 months. They have given me many excuses like sofa fabric not in stock, component to recliner chairs are on backorder, it should be in their Warehouse in a few days and now that someone will call be to schedule delivery for possible delivery next week. Of course I never received the call and don't want it at this point. All of the lies to keep stringing customers along even further. I believe I have been patient and reasonable long enough and I just want a refund at this point. I am no longer interested in there business. I am frustrated and tired of the stories and run around. They even told me in June 2021 and also last week that I am not in my right to get a refund once they have started making the furniture. I want no further dealings with Jennifer Furniture and would like my money back. They can keep their furniture, I don't want it after all this time. They told me that I must pay in full back in February 2021 which I did and promised a delayed delivery in 16 weeks due to COVID-19 but I have gotten nothing but ignored calls, excuses, poor treatment and an aggressive call back from Manager Fred who comes off bullyish. I am done dealing this company and would never recommend...

I originally posted about the great experience we had shopping with Gary at this store. I still stand by that review (although I have heard he is no longer with Jennifer Furniture). Gary was very patient and helped us make the best choice for our family. However, our experience with Jennifer since that time has been awful. The furniture arrived on time and was delivered quickly. The delivery men demonstrated the power recliner and cleaned up all the packing materials. That is where the trouble began. Only an hour after the furniture was delivered one of the power recliners began to malfunction. The button was misaligned and the recliner keeps reclining even after you stop pressing the button because it sticks. Then it does not return to the upright position. We immediately contacted customer service for repairs. The next morning the other recliner completely stopped working. Due to Covid it took several weeks to receive service - this included Jennifer canceling the appointment once at the last minute, after I had taken the day off to be available. When the technician arrived, he was able to repair the second recliners but did not have the proper parts to repair the first recliner. He also advised that the entire section of the sectional (there are 3 pieces) needed to be replaced because the frame was damaged. In fact the seats have been progressively sinking since we got the furniture 6 weeks ago. I have repeatedly requested that the damaged portion be replaced and I have repeatedly been told that the store manager must contact me regarding that. It has been over a month of phone calls and emails to Jennifer and to date I have never heard back from the manager. I am very disappointed with the level of service that I have received in this matter. It seems the store is only interested in getting their sales and could care less about treating customers with respect. Too bad they will never get my money again and I suggest you don't give them...