Bob’s Discount Furniture and Mattress Store — Local services in Town of North Hempstead

Okay, first off - I go into the Carle Place location and state that I want BLACK furniture and pick out this set because the design itself is very nice. My salesman tells me when i notice knobs are lose and what not that these are floor models...I buy the set and he states the delivery team will take my old furniture out when I asked why I was being charged for shipping. He then convinces me to purchase the 5 yr Goof Proof plan that will cover ANY damage to the furniture in that time span (mentions water rings, guages, bubbles, burns, etc) On my delivery date I take all my stuff out and put it on my bed. The delivery guy comes in and i ask if it would be easier to take my dresser out of my room first where he looks at me blankly & says "We dont do that BUT i will do it anyway" when he sees my reaction. Then he begins to take out WHITE furniture on my front lawn so of course I refuse the delivery and reschedule for 4 days later now have to put everything back in my drawers. 2nd delivery, the furniture is the right color BUT there are imperfections such as poorly painted red bleeding through in areas PLUS multiple scratches & knicks. This now my 2nd time unpacking all my stuff I accept the furniture but battle it out HOURS with customer service to only have $70 shipping waived and then an ultimatum from customer service for haggled from $50 to $100 only to find out on an "in store voucher" (who would buy a thing from there after this?) OR the shipping waived (was already established by the store location shipping would be waived) I almost accept this but BUT decide to keep battling with customer service because i felt this was still unacceptable so now after time has passed they offer again to replace the set so I once again take everything out of my drawers and make a mess of my room. Delivery team comes & takes out furniture on lawn that is literally worse than what i have - busted drawers off the tracks and paint job even worse. The delivery team THEMSELVES say this is not a rare occurence that they ALWAYS have problems and then have to hear it from irrate customers - the delivery guy even calls me later and says he spoke to someone telling them to make this right but they never get back to me so I battle it out with customer service AGAIN while dealing with arrogant reps who throw their hands up saying we accepted the original furniture and only offering another shipment AGAIN this time to be inspected before being sent out. Another week I wait and I take my whole room apart AGAIN the furniture gets here and though no scratches (Well actually ONE on the base of the mirror) or broken parts the finish is WORSE than the set I have ALL RED BLEEDING THROUGH. I accept defeat and take the furniture to replace the dinged items I have. After hours of battling it out with customer service they say they can credit my method of payment 100 bucks and thats IT they can do nothing more except either ANOTHER shipment or full refund taking the furniture with NO EXCHANGE. I must admit final defeat and take the lousy $100 and keep piss poor quality furniture which needs to be repainted. Oh, and that "Goof Proof" plan - biggest joke ever and doesnt cover half of what the sleezy salesman said. Big corporation wins again at the little guys expense - salesmen say anything to make a sale blatantly lieing and getting the order incorrect. See pictures I've included of the BLACK furniture set Bobs sent me - Reps were quick to throw their hands in the air, claim thats the advertised finish (SERIOUSLY?!), and without a fight didnt want to do ANYTHING. Meanwhile other stores like Macy's would refund you most if not all of your money and let you keep the items for such an inconvenience based on family friends similar experiences BUT i guess you get what you pay for ($800 is nothing to sneeze at either though!) Im done spending hours being talked down to by your customer service reps...This is an insult & an outrage how you thought u can fix this by tiring out & backing paying customers into a corner!...

I want to start by saying that our sales rep at the store was beyond amazing and this review is in no way a reflection of him, he really tried everything he could to make the delivery happen. The delivery team(s) contracted by Bobs on the other hand, are a totally different story.

I purchased a sectional, table, and curio to go in our basement. We have a standard 32 inch door leading to the stairs going down, at the bottom of the stairs, is a wall 3 ft from the stairs. This can make furniture delivery difficult, but not impossible. After meticulously measuring all pieces of furniture, I knew they would fit, furthermore larger items have been delivered by Macys, and their team had no problems delivering (this is where you get what you pay for).

I had two separate delivery attempts by bobs; the first team refused to even attempt to deliver the curio. They tried to deliver the wedge to the sectional (wrapped in a ton of heavy plastic, with the decorative pillows shoved inside the plastic wrapping) and of course the second there was some resistance in getting it through our standard 32inch doorway, stated they couldn’t deliver it. I refused the entire order, since who wants a partial sectional and dining set?

After the failed delivery the store called me, asked if I wanted to try having the items delivered again with a more experienced team, I agreed. Another week and a half later a second delivery team arrives. I show them where the furniture will go, they advise it most likely will not fit. The team attempts to deliver the wedge, already having difficulty getting the item through our standard 36 inch front door, they very snarky say to themselves they “have to make it look like they’re trying in-front of the customer”. They then get to the basement entrance and state it won’t fit (although there is ample room with the give in the cushions). I ask if we can take the plastic off, they refuse, they take the piece back outside surprisingly easily after they had ‘trouble’ getting through the front door to come in. I ask them if they could just leave the table and the curio on the first floor, they refuse. They have me call their customer service number with them, the entire time being very rude and even at one point physically yelling at me/customer service when customer service advised them to attempt to deliver the curio out of the box. They finally agreed to attempt to the deliver the curio, lay down their moving blankets, however after about 5-10 minutes of them being outside one of them comes back in, removes the blankets, advises they are going to call their boss and then leaves. Before they leave, I ask once more to please just leave the curio and table, they refuse.

I have never have such a terrible delivery experiences from any furniture store as I have with Bobs. I have to assume it was for the best, I cancelled my entire order and will be looking elsewhere. During this experience I found out that all of their delivery people are scared to cause damage to the items/home, since it comes out of their paycheck (per the delivery people). Bobs needs to reevaluate how they treat their delivery employees since this directly impacts the customers delivery experience. How is anyone supposed to have furniture delivered when the delivery drivers are terrified to...

I am so disgusted at the lack of customer service that I received. We ordered about $9,000 worth of furniture which was delivered (with nothing but a hassle). We decided we wanted another couch for another room- well I placed the order online using MY name, address, phone number, email address, credit card, etc about 3 weeks ago. I received a confirmation email and that was it... nothing about a delivery date, time, etc. So I Called today- 3.5 hours on the phone with about 7 different people and about 3 different locations to tell me that my order is under a DIFFERENT NAME, DIFFERENT PHONE NUMBER, AND DIFFERENT ADDRESS and they called that individual and they canceled (BECAUSE THEY DIDN'T ORDER IT). I received no notification that this happened and when I asked how everything got mixed up, I got a reply NUMEROUS TIME of "we are not sure". I asked if I can re-place the order and if they would waive a delivery fee due to the time and effort on the phone and they refused and told me they would only offer me a $20 gift card. Not to mention that they then told me it was cancelled due to fraud (which I know is a lie because I was put on hold for 1 min and then the woman cam back and said that, AND if it was in fact fraud- my card would have either 1- never been charged or 2-Been refunded immediately.) I am extremely disappointed to know that after spending as much as we did there- I was treated so poorly, and lied to. I as well as my family and my husbands will never be returning...