Hampton Inn Garden City Long Island — Hotel in Town of Hempstead

We stayed at this hotel for four nights with my large family, including kids and an elderly parent, for a wedding in Long Island. Unfortunately, the experience was deeply disappointing due to several issues.||Room Problems:||Our rooms were on the 4th floor—room #408 and room #410. One room was adjoining, but the lock between the rooms fell out when my kids tried to open it.|There was a hole in the bathroom light switch, making my wife fear electrocution.|The cold and hot handles in the shower were broken, and we couldn't adjust the water temperature throughout our stay.|The air conditioning unit in one room made a loud noise every time it turned on, which disturbed our sleep.||Pest Problems:||While drinking coffee in the room, I noticed ants crawling on the table and my trousers. Worse, a small spider was on the water jug. This was unacceptable.||Management’s Response:||When I reported these issues, the hotel claimed they were fully booked and couldn’t move us.||The most shocking part: Manager Brandon told us we were being kicked out of the hotel for allegedly damaging the adjoining door. He claimed the damage was so severe that he sent photos to 250 sister property managers, who all agreed we were responsible. He even said in his 10 years of managing, he had never seen such damage.||He initially told us the damage deposit could be up to $1000. After discussion, he reduced it to $250. Even though we hadn’t caused the damage, I had no choice but to pay, as we were attending a wedding and had no other options.||I spent two hours dealing with this, ruining our plans to visit New York with the kids and causing significant stress for the whole family. Even the kids were shocked by how rude the manager was.||After a second inspection, Brandon admitted the damage was prior and not caused by us. The door had been poorly repaired with wood putty, and I’ve attached a picture showing this prior damage. Still, there was no apology for the false accusation or stress.||If you’re staying at this property, especially in room #408 or #410, you should be aware that the door was already damaged. Keep this in mind in case you’re ever accused of breaking it.|Elevator Issues:||One of the elevators was broken for most of our stay. If the broken one was stuck on the main floor, the other couldn’t be used. This created problems for my elderly parent, making it difficult to access our room on the 4th floor.|Photos Documenting Issues:||I’ve taken photos of the broken light switch, ants, the poorly repaired door, and the incorrect room charges.|The Manager’s Shoes:||I also took a picture of the manager’s shoes. His shoelaces were untied, and while I can’t be certain, I believe he was wearing mismatched socks. This kind of lack of attention speaks volumes about the level of service you can expect.|Checkout Problems:||With all these issues, I went down two hours before checkout to ensure the invoices were correct. To my surprise, one of the rooms was charged at a higher rate than agreed upon. I spent 30 minutes arguing with the front desk, who refused to adjust the charges. They gave me the manager’s card and the invoice, telling me to contact him directly, which was incredibly frustrating.|General Condition of the Hotel:||The hotel was in poor condition. ||The carpets were sticky and hadn’t been cleaned in a long time. The noisy air conditioning made it hard to rest.|Final Thoughts: Despite being a Hilton brand, this hotel did not meet basic standards for cleanliness or customer service. From pest problems and broken facilities to rude management and unfair accusations, this stay was a huge disappointment. I cannot recommend this hotel to anyone looking for a comfortable or...

We stayed at this hotel for four nights with my large family, including kids and an elderly parent, for a wedding in Long Island. Unfortunately, the experience was deeply disappointing due to several issues.||Room Problems:||Our rooms were on the 4th floor—room #408 and room #410. One room was adjoining, but the lock between the rooms fell out when my kids tried to open it.|There was a hole in the bathroom light switch, making my wife fear electrocution.|The cold and hot handles in the shower were broken, and we couldn't adjust the water temperature throughout our stay.|The air conditioning unit in one room made a loud noise every time it turned on, which disturbed our sleep.||Pest Problems:||While drinking coffee in the room, I noticed ants crawling on the table and my trousers. Worse, a small spider was on the water jug. This was unacceptable.||Management’s Response:||When I reported these issues, the hotel claimed they were fully booked and couldn’t move us.||The most shocking part: Manager Brandon told us we were being kicked out of the hotel for allegedly damaging the adjoining door. He claimed the damage was so severe that he sent photos to 250 sister property managers, who all agreed we were responsible. He even said in his 10 years of managing, he had never seen such damage.||He initially told us the damage deposit could be up to $1000. After discussion, he reduced it to $250. Even though we hadn’t caused the damage, I had no choice but to pay, as we were attending a wedding and had no other options.||I spent two hours dealing with this, ruining our plans to visit New York with the kids and causing significant stress for the whole family. Even the kids were shocked by how rude the manager was.||After a second inspection, Brandon admitted the damage was prior and not caused by us. The door had been poorly repaired with wood putty, and I’ve attached a picture showing this prior damage. Still, there was no apology for the false accusation or stress.||If you’re staying at this property, especially in room #408 or #410, you should be aware that the door was already damaged. Keep this in mind in case you’re ever accused of breaking it.|Elevator Issues:||One of the elevators was broken for most of our stay. If the broken one was stuck on the main floor, the other couldn’t be used. This created problems for my elderly parent, making it difficult to access our room on the 4th floor.|Photos Documenting Issues:||I’ve taken photos of the broken light switch, ants, the poorly repaired door, and the incorrect room charges.|The Manager’s Shoes:||I also took a picture of the manager’s shoes. His shoelaces were untied, and while I can’t be certain, I believe he was wearing mismatched socks. This kind of lack of attention speaks volumes about the level of service you can expect.|Checkout Problems:||With all these issues, I went down two hours before checkout to ensure the invoices were correct. To my surprise, one of the rooms was charged at a higher rate than agreed upon. I spent 30 minutes arguing with the front desk, who refused to adjust the charges. They gave me the manager’s card and the invoice, telling me to contact him directly, which was incredibly frustrating.|General Condition of the Hotel:||The hotel was in poor condition. ||The carpets were sticky and hadn’t been cleaned in a long time. The noisy air conditioning made it hard to rest.|Final Thoughts: Despite being a Hilton brand, this hotel did not meet basic standards for cleanliness or customer service. From pest problems and broken facilities to rude management and unfair accusations, this stay was a huge disappointment. I cannot recommend this hotel to anyone looking for a comfortable or...

We stayed at this hotel for four nights with my large family, including kids and an elderly parent, for a wedding in Long Island. Unfortunately, the experience was deeply disappointing due to several issues.

Room Problems:

Our rooms were on the 4th floor—room #408 and room #410. One room was adjoining, but the lock between the rooms fell out when my kids tried to open it. There was a hole in the bathroom light switch, making my wife fear electrocution. The cold and hot handles in the shower were broken, and we couldn't adjust the water temperature throughout our stay. The air conditioning unit in one room made a loud noise every time it turned on, which disturbed our sleep. Pest Problems:

While drinking coffee in the room, I noticed ants crawling on the table and my trousers. Worse, a small spider was on the water jug. This was unacceptable. Management’s Response:

When I reported these issues, the hotel claimed they were fully booked and couldn’t move us. The most shocking part: Manager Brandon told us we were being kicked out of the hotel for allegedly damaging the adjoining door. He claimed the damage was so severe that he sent photos to 250 sister property managers, who all agreed we were responsible. He even said in his 10 years of managing, he had never seen such damage. He initially told us the damage deposit could be up to $1000. After discussion, he reduced it to $250. Even though we hadn’t caused the damage, I had no choice but to pay, as we were attending a wedding and had no other options. I spent two hours dealing with this, ruining our plans to visit New York with the kids and causing significant stress for the whole family. Even the kids were shocked by how rude the manager was. After a second inspection, Brandon admitted the damage was prior and not caused by us. The door had been poorly repaired with wood putty, and I’ve attached a picture showing this prior damage. Still, there was no apology for the false accusation or stress. If you’re staying at this property, especially in room #408 or #410, you should be aware that the door was already damaged. Keep this in mind in case you’re ever accused of breaking it. Elevator Issues:

One of the elevators was broken for most of our stay. If the broken one was stuck on the main floor, the other couldn’t be used. This created problems for my elderly parent, making it difficult to access our room on the 4th floor. Photos Documenting Issues:

I’ve taken photos of the broken light switch, ants, the poorly repaired door, and the incorrect room charges. The Manager’s Shoes:

I also took a picture of the manager’s shoes. His shoelaces were untied, and while I can’t be certain, I believe he was wearing mismatched socks. This kind of lack of attention speaks volumes about the level of service you can expect. Checkout Problems:

With all these issues, I went down two hours before checkout to ensure the invoices were correct. To my surprise, one of the rooms was charged at a higher rate than agreed upon. I spent 30 minutes arguing with the front desk, who refused to adjust the charges. They gave me the manager’s card and the invoice, telling me to contact him directly, which was incredibly frustrating. General Condition of the Hotel:

The hotel was in poor condition. The carpets were sticky and hadn’t been cleaned in a long time. The noisy air conditioning made it hard to rest. Final Thoughts: Despite being a Hilton brand, this hotel did not meet basic standards for cleanliness or customer service. From pest problems and broken facilities to rude management and unfair accusations, this stay was a huge disappointment. I cannot recommend this hotel to anyone looking for a comfortable or...