Holiday Inn Express & Suites Queensbury - Lake George Area by IHG — Hotel in Town of Queensbury

Hey everyone. So this day was very special to us because this was mine and my husband's 5th wedding anniversary. From the moment I spoke to Sarah Sarah on the phone about booking this reservation she made me feel welcome and comfortable from the minute we spoke on the phone. We actually ended up in room 307. Which is actually a king suite with a living room. Not only did it have plenty of ample space but there is plenty of clauses space there is a desk for working if you are traveling and doing business I would highly recommend it this hotel is located about is located about 14 minutes South of Lake George. With plenty easy access to restaurants and dining and there is a grocery store locally in town that you can order groceries from. The room came equipped with a Mini refrigerator and a Keurig coffee maker which they also provide you with the K pods for the coffee maker the coffee maker I would highly suggest bringing your own half-and-half for your room. The beds were super comfortable the staff all of them on board were absolutely fantastic of phenomenal I can't say one bad thing about this hotel. The pool was yes heated and adequately tempered but the temperature was not too cold it was not too hot it was just right. And the Commonwealth breakfast to following morning was absolutely delicious there were cheese omelets for both maybe egg whites and regular egg products there were plenty of bagels and Danish's and cereals and milks of all kinds including almond milk for those that can't have dairy they had the silk Almond milk. For the price that you pay for this hotel it is worth every penny. They also have what I saw and it was very interesting and no I don't have an electric car but they do have electric car chargers I did not take note whether or not you have to pay for those but they are available at the hotel it also has a business center so you can get access to the Internet the hotel is equipped with Wi-Fi. Oh no we had a very beautiful stay. In a time when I just needed to relax and take A-day off. I asked for early checking and Sarah did everything she could think of me in as soon as possible. I want to think everyone at the hotel for a fantastic stay.

Thank you so...

I had a terrible experience at the Holiday Inn Express Queensbury - Lake George Area while attending the Afrim’s ADK Softball tournament, where this hotel was assigned to our team.||At 2 PM, I attempted to check in, but the front desk employee, Fred, dismissively told me my room wouldn’t be ready until 4 PM. Initially, I accepted this, but then I remembered that I had paid for the night before, meaning my room should have been available. When I brought this up, Fred, with the same dry and condescending attitude, said they had reassigned my room and that this was just “how it worked.”|I tried to explain that it was unfair for them to charge me for a night and then give my room away, but instead of offering a solution, Fred became more dismissive and argumentative. When I pointed out that his behavior was unacceptable, he abruptly canceled my reservation and rudely dismissed me, repeatedly saying “Good night” as if to shut me down.|At this point, I was in tears, pleading for fairness. A senior manager came out, and I hoped for some professionalism. Instead, she took Fred’s side without hesitation, telling me “I believe my staff”, refusing to acknowledge the mistake and allowing his unprofessional, humiliating behavior to continue. Despite my distress, Fred kept smirking and repeating “Good night” while I stood there, shocked and hurt.|This completely ruined my weekend. Not only did I have to scramble to find another place to stay, separate from my daughter’s team, but it also deprived her of the full tournament experience with her group.|Fred may be young and inexperienced, but what’s worse is that the manager failed to handle the situation appropriately. Instead of de-escalating and correcting a clear customer service failure, she enabled his behavior and justified their mistake.|This was an appalling experience. I left the hotel in tears, humiliated and displaced. I will be filing a formal complaint with management, and I strongly advise others to stay far away from this hotel if you expect basic respect and...

I had a terrible experience at the Holiday Inn Express Queensbury - Lake George while attending the Afrim’s ADK Softball tournament, where this hotel was assigned to our team.

At 2 PM, I attempted to check in, but the front desk employee, Fred, dismissively told me my room wouldn’t be ready until 4 PM. Initially, I accepted this, but then I remembered that I had paid for the night before, meaning my room should have been available. When I brought this up, Fred, with the same dry and condescending attitude, said they had reassigned my room and that this was just “how it worked.” I tried to explain that it was unfair for them to charge me for a night and then give my room away, but instead of offering a solution, Fred became more dismissive and argumentative. When I pointed out that his behavior was unacceptable, he abruptly canceled my reservation and rudely dismissed me, repeatedly saying “Good night” as if to shut me down. At this point, I was in tears, pleading for fairness. A senior manager came out, and I hoped for some professionalism. Instead, she took Fred’s side without hesitation, telling me “I believe my staff”, refusing to acknowledge the mistake and allowing his unprofessional, humiliating behavior to continue. Despite my distress, Fred kept smirking and repeating “Good night” while I stood there, shocked and hurt. This completely ruined my weekend. Not only did I have to scramble to find another place to stay, separate from my daughter’s team, but it also deprived her of the full tournament experience with her group. Fred may be young and inexperienced, but what’s worse is that the manager failed to handle the situation appropriately. Instead of de-escalating and correcting a clear customer service failure, she enabled his behavior and justified their mistake. This was an appalling experience. I left the hotel in tears, humiliated and displaced. I will be filing a formal complaint with management, and I strongly advise others to stay far away from this hotel if you expect basic respect and...