Carvel — Restaurant in Union

I’m writing this to complain. Today April 3,2019 I went to the store to purchase an ice cream cake. They young lady (African American) they don’t have name tags so Only way I could identify the exact worker. But she spelt the birthday person’s name wrong. The name was Stephanie. She asked me 3 times and still spelled it wrong . She Scraped it off with a spoon and finally fixed the spelling but it was still clear that the cake was messed up. I asked to have it fixed she caught an attitude. I understand people make mistakes I wasn’t mad I just wanted it fixed. I didn’t appreciate feeling like I was bothering her because I wanted my cake I’m paying for a certain way. This is the 3rd time I’ve had an issue with ice cream cakes from this location. I’ve lived in Union my whole life 25 years, I’ve always used this location. Now I don't want to return. I work in corporate myself and treating customers in that matter is unacceptable and unprofessional. Please correct this young lady, help her understand how to treat customers better.

At 7:39pm I received a call from a blocked number from the manager Richard. He called To “address”the problem above. He advised that he spoke to the worker and he apologized on her behalf. Then stated I was a valued customer and offered $5 dollars off any ice cream cake the next time I visit. I said thank you but wait it gets better.. he asked me to write this under my original review to show how Carvel in union honors their customers, with five dollars off !!! Thanks I really...

Worst Experience Ever ! So I understand during this pandemic essential workers are frustrated and want to be home with their families to keep safe. Although this is so I must say that everyone has a job to do. It’s really about being professional. My boyfriend & I stopped at this location last night at exactly 943pm to get a late night snack . At this location online & at the actual store front closing time says 10pm . I’m aware that the store must be cleaned and sometimes operations shut down 15 to 20 minutes prior, but if this is how this particular store operates, there should be a sign on the door letting your valued customers know the operation shuts down ten minutes prior to closing time. Once we arrived not only was the front door locked but the employees were not even courtesy enough to come to the glass window or the door to let us know they were closed / closing . They made no eye contact or gesture to acknowledge my boyfriend standing there . So unprofessional . A previous customer was sitting outside in the front area and told me it was closed, she doesn’t know if they would let me in although it wasn’t 10pm yet . The employees that work at this specific location need to be retrained on customer service & professionalism. Thanks to my boyfriend for not giving up on our late night snack, he was able to locate Dairy Queen’s down the road which served us...

Ordered a birthday cake for my son, over the phone. Had to spell the name 3 times before the gentleman got it right. Not convinced, I called again. The second phone call was with a girl who confirmed that my email with Image for the cake had arrived. Go to pick up the cake. They present me with the image of a child on a cake, and an intellegibile name. I have no clue who the little boy on the cake was nor what the name was. What I did know was that.. The cake order had been messed up. The cake was taken to the back and I was simply told that they would need 5 to ten minutes. After waiting 20 minutes, I asked if they could tell me what the issue was. The girl had been trying to print out the correct image to place on the cake but couldn't figure out how. Waited one hour before they finally decided to call the manager from home. The women came, fixed the cake. The image was still to small and they just added a double frame of icing. I was told by the cashier that the manager offered a $10 discount for my trouble...I Ieave to take the cake home. Check the receipt and realize she only gave me a $5 discount. Call again. Same girl tells me "sorry the manager told me that $10 off was to much, call again tomorrow after 5”. Are...