Alpine Haus B & B Inn — Hotel in Vernon Township

We were shouted at and kicked out. Before check in.||Horrible experience. Fearing the physical safety of my kids, I did leave the premises to find another nearby option. ||||It is saddening to write negative reviews about small businesses, but I had a disturbing and distressing experience with an owner that kicks people out on a whim, so I am doing this for my civic duty to America.||||1) Long story short:||Upon check in, I said to Anil, the owner that was in a customer welcome position, that I didn't not agree with his $150 fees for checking in exactly 3 people in a room for exactly 3 people and Anil got REALLY MAD, screaming and agitated.||||2) The rudeness:||Angrily, Anil started shouting (and then writing) disturbing things such as “fraud”, “egoistic”, “immature” and “I am not a thief” and victimized himself in this situation as the "senior person treated with disrespect". Anil, you KICKED OUT 2 kids, aged 5 and 8, who was disrespectful?||||||3) The Climax:||He then went to display emotional instability, anger issues and started shouting “I DON'T NEED YOU, I SERVICED 20 thousand CUSTOMERS ALREADY”, “GO SOMEWHERE ELSE”. Fearing the physical safety of my kids, I did leave the premises for another civilized option nearby. ||||4) Poor customer service... 🤯||Despite the trouble he caused me, I am concerned about his state of mind, as being caught with his hand in the cookie jar (more below) and having a client providing honest feedback is not fair are just mundane upsets in this day and age.||||||5) The reservation:||I booked a room with clear statements that fits 3 people (pic attached). We were three. Not four, just three. Me and two kids. That’s all. 👶+👶+🙍🏻.||||After being kicked, I went to inspect his website. ANIL 😡 has a confusing website that allows me to book for my party without stating my party size. A non republican upselling strategy? Hard to say.||||🚓🚓🚓🚓||His own website states a $20 fee for extra guests (pic attached). How did it become the $150 you tried to get from me? Does it matter? No it doesn't. I got kicked out. Anil, you should not kick out customers when they merely talk about your high and abusive hidden fees. Your inn was empty, you can reverse it still if you want to.||||6) Price is what you Pay, value is what you get. After leaving and checking in at a nearby hotel 3x the price (I fear families where his behavior could have created deeper trouble) I was greeted with a smile to which I understood why Anil’s place was so much cheaper.||||7) To his credit and reinforcing his simple lack of customer skills and bad state of mind, he allegedly did not charge my credit card when I asked for a reimbursement. Small victory for you, Anil, you got a small part of it all right.||||8) Suggestions: Listen to your customers' feedback without kicking them out. Your own website is confusing leaving room for disappointment. Your own website had a $20 dollar surcharge and not the $150 you created out thin air. Your website does not ask for a customer’s party. It leaves it at a default 2 ppl. Lack of transparency creates frustrations that you could not handle as a customer facing professional. You can do much...

My lady loved the place , her first ever traditional B and B , and there is much to recommend it , especially if one enjoys hiking ( and fall foliage ! ) . Now , Vernon Valley , known for New Jersey's trendy and expensive ski resorts , offers surprisingly few lodging ( or dining ) options : either roadside motels or the pricy resorts . That makes Alpine Haus the only real alternative : a bit of an oasis , and certainly a bucolic one . Arnei , the owner , prepares delicious , balanced breakfasts , but being alone , is fussy about the timing ..... so set your phone alarm ! The view from the second floor porch was perfect for our early October stay , with a sweet view across the valley enhanced by fallen leaves ( the forested ground drops off steeply from the back yard : we even observed Turkey Vultures at almost eye level ! ) . There were no other patrons during our three night stay , so the comfy , book filled lounge was all ours .... and in such a haven , I never enjoyed seeing the Mets beat the Phillies more ! ...... Now , this is an old house with relatively small rooms and no closets ; more wall hooks would help , so pack accordingly ( I hung my shirts on the tall bedposts ! ) . Likewise , try to plan your trip midweek in spring or autumn : I hate crowds and having the Haus all to ourselves was certainly precious for a romantic getaway . By the way , Arnel will certainly point out to you which restaurants to avoid or visit , and he really knows what he is talking about ! ..... My gal will be very happy that I finally...

My girlfriend and I stayed overnight at the Alpine Haus and absolutely loved it. It's located minutes away from a number of restaurants, a grocery store, and a bank, not to mention a water park and Waywayana State Park.

When we arrived, Jack helped us get acclimated to the B&B and the surrounding area, and showed us a few places that would be nice for hiking. Then we checked into the Lily of the Valley room, which was PERFECT for two; a nice cozy room with a private bath and a HUGE comfy queen sized bed. The room was lovely, and located right next door to the outdoor porch.

We spent most of our day out in Vernon, but the moments we spent at Alpine Haus were quite enjoyable. We shared a couple cups of coffee over a chess game in the den (which has a jar of some unbelievably good homemade cookies courtesy of Allison,) and the next morning had a delicious two course breakfast in the dining room.

We couldn't have been happier. Everything was perfect; the inn had all the quaint comfort and charm that you would expect, and it was the perfect getaway for two New Yorkers looking for an escape. My only complaint is that we couldn't stay longer. We will...