Hampton Inn Warrenton — Hotel in Warrenton

Do yourself a favor and find somewhere else to stay. I had made a reservation, 8 months in advance of our stay, for a total of (5) rooms. My husband and I were planning a trip to the area with 4 other couples. The Hampton Inn Warrenton did not honor our Hilton Honor Credit Card Guarantee Reservation and charged my credit card (5) one-night stays, 5 months after I made the reservation and 3 months prior to our arrival. I feel they did this to boost their sales during a slow time. They did not give me notice that they would be doing so and did not send me receipts for the transactions. I had to call to verify if they indeed put the charges on my card. When questioned why the charged my card, 5 months after the reservation was made and 3 months prior to our arrival I was told that demand had increased for the weekend of our stay and in order for them to honor our reservation they charged my card at that time. I mentioned a Credit Card Reservation means that my card would not be charged until we checked in or until such time as we did not give proper notice of cancelation. The manager offered to credit back the charges, which would cancel the reservation and we could take our chance that (5) rooms would be available when we checked in, in June. |I was appalled to receive such a reply. Especially since, as I informed the manager, we had just returned from a stay at that very hotel to check out the accommodations for our upcoming June stay. We were not charged a one-night stay in advance for that visit, and we had confirmed our June reservations at the front desk. No mention was made to the (5) one-night stay that had been charged to my card.|Several calls to Hilton Customer Service and other hotels seemed to confirm that this did not follow standard procedure.|The only reason I booked the (5) rooms, 8 months in advance was because it was an important trip for us and our friends. |To add further insult to injury, when we did check in and they finally reversed the previous charges to my credit card from months earlier, they billed the rooms directly to each individual's credit card, and then proceed to bill my room at the current rate! Wasn't that the whole point of charging my credit card 3 months in advance, for (5) one-night stays, to honor the reservation pricing. I called to get the billing corrected and confirm that all my guest were billed at the reservation rate. They instructed me to email the manager to which he did not reply. I was finally able to reach him by phone and he responded he was busy at the time but would check into it. I stated, I had been very patient, and he was in no way accommodating or compliant to our reservation, so I would very much hope to have a resolution by that evening. He finally sent me a corrected bill and confirmed my guest had been charged for the proper amount. |I also want to point out that our guests all agreed, the hotel was empty during our stay, the parking lot was hardly full, the breakfast area, the lobby, the pool. Demand was not heavy for that weekend as they had stated was the reason they charged my card to hold our reservation. |I would never stay here again after our experience. It added an unnecessary level of stress to our trip. I highly recommend the Hilton Garden Inn in Winchester. it is a little further west, but the most wonderful, friendly and accommodating staff with first rate hotel...

EDIT 2 - Well the same problem arose again. Recap, the first time I went they wouldn't take my company's card that had been used online to reserve. The next time, they had us fill out a form and took the card. Attempted to go back for a 3rd time and the same issue came up. Despite reserving online, they refuse to allow anyone to stay without that card...another one must be used. I stay at places all over and this is the only Hampton Inn I have come across that has this policy. When I check in other places they say, use the card you reserved with? I reply yes and never have to produce that card. Sometimes I have to give a card for incidentals but that is it. In this case, even though they allow us to fill out a form instead of having the card in hand, they won't do it again. It's a silly archaic policy.....they might as well swipe in the machines with carbon paper. Plenty of other options and I won't attempt again. Shame that one Hampton is potentially causing me to not stay at any of them. But I guess they aren't too concerned about it.

EDIT: Went back to stay again because of quality of room and location....and because the staff addressed my concerns from the previous visit. Thankful I gave them a second chance. This time around things couldn't have been better. While they still have the same policy I disagree with, they were able to work with my company and handle things differently. Would be more than happy to stay again, should the need arise....and it probably will.

Desk clerk staff wasn’t what I would say was rude, however wasn’t helpful in the least with my situation. Refused to take the card on file that was used to reserve the room. Additionally, charged my card immediately for the entire stay, rather than the end, which was days later. Horrible policy when traveling for business. Flip side…very clean rooms and friendly cleaning staff. They made me feel more welcome than when I checked in…and...

As a bride and former wedding coordinator, and with my husband having managed many room blocks for fraternity events, we had a mixed experience with the Hampton Inn Warrenton for our wedding room block. At first, we worked with Anthony, who was terrible — he asked us to send a check without any contract, which felt completely unprofessional. When we contacted corporate, they confirmed that’s not how things are supposed to work and redirected us to the building’s owner. From that point on, things ran much more smoothly. The staff we worked with after that were incredibly kind, responsive, and genuinely helpful, which really made a positive difference during a stressful time.

That initial experience with Anthony was one of the most distressing and stressful parts of our entire wedding planning process.

However, the one big issue was their front desk staff failing to distribute our welcome bags. I spent a lot of time and money putting those together, and it was disappointing they didn’t seem to care about passing them out to our guests.

Overall, while there were some wonderful, supportive staff and positive moments later on, the early experience and the welcome bag mishap left us with mixed feelings about recommending Hampton Inn Warrenton. Both my husband and I, with our experience managing events and room blocks, would advise future couples to stay vigilant and clear on expectations if they choose...