The Spa at the Wharf — Hotel in Washington

I had the absolute worst experience at this spa. If you are looking for great customer service, a staff that cares about your experience, professionalism, and a relaxing massage then this is NOT the place for you.

Myself and two of my friends went for a 12:00 appointment to get three 50 minute massages. We each arrived BEFORE 12:00 and were greeted and given paper work to sign. After signing we waited in the lobby for about 15 minutes, as instructed, for a staff member to come get us and show us to the changing room. Once changed (approximately 5 minutes later) we were taken to the lounging area where we each were greeted by our massage therapists. Once I was in the room I was told that I was now almost twenty minutes into my session.. so since I wasn't on time my massage would be cut short. It was made clear to me at that point that apparently my clock started right at noon and it was then 12:18.

I voiced my issue and was naturally VERY upset that I arrived when I was supposed to and still would not receive the services I paid for. The response to my concern was cold and uninterested and I decided to try to enjoy the time that was left of my services since I would probably have to pay regardless.

When my very short 25 to 30 minute massage was complete, I was escorted to the lounge area where one of my friends met me. She had the same rushed and upsetting experience. Our third friend, however, got her full 50 minutes and was content. It was certainly odd and added insult to injury to then realize that there was not a massage directly after ours that prevented us from getting our full service.

When we were back up front and expressed our issue to the staff, they were cold, unconcerned, and rude. One person told me "I guess next time we will see you on time".

I stayed at the hotel and came early. None of us were late. There wont be a next time. I don't plan to be back and will encourage any and all people that I run into to choose somewhere else. The near $600 we spent for two 30 minute massages and one 50 minute was a WASTE.

Spend your hard earned...

My recent visit to The Spa for a massage was a wonderful experience. Tiana greeted me warmly and gave me a tour of The Spa. It is a beautiful facility curated with the very best amenities! I changed into the robe, put on the slippers and waited for my therapist, Ian in the Client Lounge.

Ian was prompt, friendly and professional. Prior to starting the massage, he took the time to review medical history and asked questions about my preferences for pressure and the areas that he should address.

His massage studio was perfect! Relaxing lighting, music, the table warmer and a special massage oil blend. Ian is an excellent therapist. His talented hands melted away all of my stress and tension. It was the best massage I've ever had. I wished that I could have extended the massage with Ian for the rest of the afternoon!

Ian is very focused and provides his clients with an outstanding experience. I highly recommend Ian for all of your massage needs. He is...

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