Spaces The Wharf — Local services in Washington

The transition from Pitch to Spaces has been painful- the prices have increased and the level of service is abysmal. There are never any mugs available in the kitchen- not even in the cleaned dishes in the dishwashers. They are too cheap to actually have basics like mugs for coffee (no disposables either) and nickel-and-dime tenants on everything. Don't bother with getting an office here - it's no longer worth it. We've been here for 4 years and are forced to plan our exit. Update: one of the downstairs microwave has been broken for several months. The coffee machine downstairs is not working and the vile stuff in the coffee urns upstairs tastes like dishwater - maybe skimping on the amount of coffee used to make it? Cold brew not offered any more. Canned drinks not offered any more. Tea bags switched to generic sawdust tasting products rather than the usual stuff that had flavor. Yet more examples of poor service. Raising these issues directly with the staff is a major problem because of staff response. Several months ago a colleague asked about mugs and the staff person got upset at him. After several months she still will not talk to him and gives all mail to me so she does not have to...

Our office has been in this location for more than 4 years. It used to be an excellent place to work from and host meetings, with wonderful services - until Regus/Spaces took over! Now, with Regus/Spaces, it has become the worst experience in shared/co-working offices. I have worked at multiple co-working locations in several cities - never before have I seen this low level of service. Regus/Spaces has increased the price and charges for everything while there is no service provided. Often even clean glasses or mugs are not available. The cleaning service has become less frequent. The front desk person, if present, will not smile - frequently frowning at you if you have a question or concern. The higher membership cost does not allow usage of conference rooms without additional payment (previously conference rooms were part of the lower cost package). Oh yes, and the internet connections are slower and less secure. How ridiculous!! Unfortunately, I will not renew the membership for my room. It is not...

Review for The Pitch:

For two years, I rented an office space from The Pitch. During this period, I found the premises to be conducive for business, leading to timely payments from my end throughout our tenure. However, my experience post-contract has been far from satisfactory.

Despite submitting all the necessary paperwork upon completion of our lease in June 2023, my security deposit remains unpaid. I've repeatedly been given vague reasons centered around "accounting errors." Furthermore, it's come to my attention that several other businesses who've leased spaces with The Pitch face similar challenges concerning the return of their security deposits.

It's disheartening to see such practices from an establishment that otherwise provided a commendable space for business. The failure to uphold clear contractual obligations tarnishes the reputation of The Pitch. It is essential for prospective renters to be aware of these post-contractual challenges when considering The Pitch for their...