Microtel Inn & Suites by Wyndham West Fargo Medical Center — Hotel in West Fargo

Where should I start? General Manager Krista has less than subpar communication and guest management. ||||She and her staff waited until the room was 4 days without payment before trying to contact the corporate account that was directly paying. ||||Instead of calling them she made it my problem by telling me I had 1hr to vacate, deactivated my keys and I couldn’t get inside with my service animals locked in the room. ||||I called the company and was able to get the room paid for in less than a few hours. So if I could do it why wasn’t General Manager Krista able to do the same? ||||I even tried putting her on the phone with my corporate contact. She refused to do so, stating “just have them call me.” Odd being that this seems like such a pressing issue for you. ||||My medication was delivered to the hotel signed for by Belgarde and no one not once told me it was there. Mind you it’s wrapped in tape that clearly states it needs to be refrigerated. Then I had the package redelivered only to have delivery refused by staff. Two weeks without my medication because of this. ||||Gabby at the front desk calls and tells me I need to come and put a credit card on file for incidentals and that it needs to be done before she leaves. WEIRD I’m not the employee that forgot to do so nor did I give her any reason to give me an ultimatum. Again communication skills are lacking. Then deactivated my keys so when I got back from running errands I couldn’t get in my room. ||||Once being told the card wouldn’t be charged but just placed on file. I receive another call saying my card isn’t working. Again this is a corporate reservation billed directly to the company. ||||I was also charged pet fees weekly for my service animals. ||||Falsely accused of arguing with the general manager being spoken to as if I was stealing the room I was in and then treated as if I made the employee who checked me in give me the key without providing a credit card. ||||All this was too much for me to comfortably continue my stay; I checked out early. ||||I could continue but I’ll stop here. I’d appreciate a call from the corporate office; not General...

Where should I start? General Manager Krista has less than subpar communication and guest management.

She and her staff waited until the room was 4 days without payment before trying to contact the corporate account that was directly paying.

Instead of calling them she made it my problem by telling me I had 1hr to vacate, deactivated my keys and I couldn’t get inside with my service animals locked in the room.

I called the company and was able to get the room paid for in less than a few hours. So if I could do it why wasn’t General Manager Krista able to do the same?

I even tried putting her on the phone with my corporate contact. She refused to do so, stating “just have them call me.” Odd being that this seems like such a pressing issue for you.

My medication was delivered to the hotel signed for by Belgarde and no one not once told me it was there. Mind you it’s wrapped in tape that clearly states it needs to be refrigerated. Then I had the package redelivered only to have delivery refused by staff. Two weeks without my medication because of this.

Gabby at the front desk calls and tells me I need to come and put a credit card on file for incidentals and that it needs to be done before she leaves. WEIRD I’m not the employee that forgot to do so nor did I give her any reason to give me an ultimatum. Again communication skills are lacking. Then deactivated my keys so when I got back from running errands I couldn’t get in my room.

Once being told the card wouldn’t be charged but just placed on file. I receive another call saying my card isn’t working. Again this is a corporate reservation billed directly to the company.

I was also charged pet fees weekly for my service animals.

Falsely accused of arguing with the general manager being spoken to as if I was stealing the room I was in and then treated as if I made the employee who checked me in give me the key without providing a credit card.

All this was too much for me to comfortably continue my stay; I checked out early.

I could continue but I’ll stop here. I’d appreciate a call from the corporate office; not General...

The rooms were clean, with comfy beds. The walls seemed to be paper thin; I'm somewhat concerned about how much our neighbors heard... The staff were very good. Friendly, receptive. The saltwater pool was good The hot tub jets were weak but that's not necessarily bad - it was hot and relaxing. The pool area needed a clock. I appreciated the fresh and always available towels. The pool room did exit to the exterior; and that door looked frosty... Maybe music or something in the pool area could have been a creative touch. The gym looked good, but I didn't use it. The breakfast was mediocre. When I had scrambled eggs they tasted old - made hours earlier and left there. The pancakes were not so so. On day 2 breakfast was some kind of sausages in gravy - not good. Please keep it simple!! The coffee was awful. I would have preferred real stuff having been made instead of the automated machine. The coffee was basically brown water. For the minor cost to brew a fresh pot now and then, I think that would be an easy improvement. Maybe add in fresh fruit or cookies throughout the day too!? Parking didn't have blockheater plugs that were obvious, so I didn't plug in my vehicle, which left me concerned that it wouldn't start in the morning. Front door to the hotel didn't close because of snow, and that was uncomfortable; I'm surprised it wasn't a priority to be immediately fixed. No restaurant on site was a negative, especially in the storm. They did have some convenience items but appeared overpriced, so I ignored it. Even a basic bar with a couple of local beers and chicken fingers, with fries, would have been good. No need to be...