Smoky Mountain Inn & Suites — Hotel in Yellowhill Community

We rented a suite for the weekend to celebrate my daughters birthday. We called and had the room reserved 4 days prior. Upon our arrival I was told they do not accept cash and my bank was 3 hours away closed on a Friday. We had to rush and shuffle around to find how to pay and load a prepaid card, then go back to our room. We paid over $400 for 2 nights. Once we get into our room on the 3rd floor, my 5 year old opens the window that was without a lock and no screen. The electrical outlet by the bathroom sink was twisted and not secure by any means. At check in we was told there is no house keeping due to covid and no one would be entering our room. We leave Saturday morning and when we come back that afternoon, my room was open along with the room next to mine. Both left with the latch locks open where the door was open. That night my husband puts my 8 year old on the elevator, I'm waiting for her on the first floor to go swim and she gets stuck in elevator for nearly 30 minutes. The owner was present but clueless as what to do. No emergency key, no technician. Another guest had to instruct her to actually call the fire dept. I'm by the door trying to keep my daughter calm and it starts to move... Heart is racing and she comes out on the second floor. At the time when all I can think is thank our God everything was fine, the owner walks up to me ( with several families who was there and concerned also offering help) and says " and that's why we dont leave children unattended ANYWHERE" I felt so unbelievably, extremely disrespected so much so all I could do was smile and take the stairs to my room. The fire dept come twice that same day. There was electrical wires, live wires, hanging from the roof of the pool where the hot tub shoots water straight up to the same area. Overall we left for vacation and come home more stressed and traumatized then I can begin to express. For the money we paid I would been...

A not so merry Christmas vacation. I stayed at this inn with my family at the beginning of December for an early Christmas getaway. It ended up being the place I wanted to get away from. We had lights in the bathroom blow out, asked for help and were told by the manager that they did not know where maintenance was. Without asking what we wanted, were moved to a different room, we moved everything to the new room only to find a full grown cockroach in there. We went to the front desk for help and were immediately reassigned again without being asked what we wanted. We checked out the new room to find the lights didn't work and the curtain didn't actually cover the window. We were then taken on a grand tour of the inn where we found a number of unsuitable rooms with issues mainly related to lighting and windows. I asked to just go back to our original room and just use flashlights in the bathroom. However, upon coming back to that room, I found the toilet had overflowed while we were away. How did I discover this? By stepping right into the toilet water all over the bathroom floor. We were then reassigned to a room with only one bed as all the rooms with double beds weren't suitable. We all squished in the bed for an uncomfortable night that we just wanted to make it through and leave. If you're counting, that's a total of 5 room assignments in one day. I was told by the manager that only the general manager can issue refunds and she wouldn't be in until the next day. I was told they would contact me. This was about two weeks ago and I haven't even received a follow up email. I cannot give this hotel a low enough review. Save yourself the hassel and stay...

I travel with my aunt and kids. My aunt is disabled and had bowel movement during the night and had messed up on herself while sleeping. She cleaned herself and went to front desk and asked for another sheets so after she cleaned up she took the dirty linens and towels to the front desk and the next day the front desk charged me 150.00$ I went to the desk and asked why and they said because the sheets and towels were damaged . I said she have disabilities and she didn’t know we used it on herself and she does not do this all the time. And the front desk clerk said she should’ve wear depends I said she does. ||So after we check out and head home the hotel calls and say they trying to refund my 150$ I said go ahead and then it’s like your card is lock I said it’s not but I seeing where it’s declining. And they asked if I have another card I said I have a cashapp card she said if you have at least 40$ in it your account my computer can refund you I said ok and gave her the card number then she said around 3:30 the other clerk will be in to help me. I checked my account about hour later and the hotel had taken 40$ from my account. So I called the hotel and the clerk just started saying yall just left with a damage room. I said what?? She said y’all left fresh feces in the room and urine in the other bed. I said no we didn’t. She said I have pictures and I said I have pictures too. And I said you don’t have to talk to me rudley and she it’s y’all Mississippi Choctaws fxxk hotel rooms and disgrace to Indian Country I’m Cherokee and I know how y’all are. She was steadily cussing and I...