Location of this hotel is good- a walking distance from the old and the new city. Room was decent. Breakfast was very limited to the extent that I even had to request for milk from my tea.
I am giving it one star rating specifically for the attitude and rigidness of the hotel staff. During our whole stay, we did not see any other guests at the hotel including at the breakfast so we might have been the only ones there . However when we requested for a checkout extension till 2 PM instead of 12, they rejected outright. Upon mentioning that rooms were all vacant, they said it was none of my business.We were given 2 small water bottles per day. Upon requesting for extra water, they mentioned I’d have to pay for it as I had already been provided for the day.
Service industry is all about providing good service and customer satisfaction . When you cannot even accommodate such basic guest requests, it is only natural that you sit in a prime location with empty rooms. It’s unfortunate . Will recommend tourists to look for other multiple hotel choices on the same road littered...
Read moreMy wife and I stayed here for two days on a tourist visit to the city. Very nice room (ground floor) with all comforts. The hotel is very quiet. The pillow was too thick, and I requested another one. They complied by the next night. Rooms were very clean, bathroom had everything we needed including nice shower with plenty of hot water. Amenity kit and dental kit. The breakfast had a very large selection of food, but not always to my european taste, however it was impressive in its variety. I can hartley recommend this to everyone. One small remark: the hotel is a 10 minute walk to the center of old...
Read moreLocation is OK although there seem to be better hotels closer to the city sites. Service was not great. Want to charge 20 USD for a drain on a towel. Got very aggressive. My room was right across from reception and a number of people thought it was the lift!! Also that position meant that I heard everything going on out there even though the websute says the rooms are sound proofed. There were no tea and coffee making facilities. No bed side lamp. No chair for desk and no remote for television. Remote for air con had flat batteries. One good thing is they fid fix that. But...
Read more