Orange Hotel Danang — Hotel in Đà Nẵng

Booked a room in the morning, asked if I could arrive at 2AM (when our bus arrived in Da Nang) and they confirmed our booking and said it was okay. I then double checked if this was still okay 3 hours before arrival, I received a call from one of them shortly after asking me to pay a deposit but my signal on the bus was bad. I then messaged them multiple times and said i'm happy to pay a deposit, I just need instructions on how to do so but received no response. Upon arrival at 2AM we were told they had given the room to somebody else because I didn't pay a deposit that they gave me no instructions on how to do, then they changed the excuse to an "electrical fault" in the room. If the room was no longer available they had hours to let us know but instead they ignored my attempts to contact them meaning we arrived in the early hours of the morning in a foreign country carrying heavy backpacks and had to then go from hotel-to-hotel for another 2 hours desperately looking for availability. The only place available was 10x the price and we were very lucky to find anywhere to sleep that night. Awful service and no consideration for the position they'd put their guests in by doing that. They had plenty of opportunity to contact me so we could make different arrangements but they...

In spite of the glowing reviews of other guests, my experience was very different. The room was dirty when we checked in. There was hair and sweet wrappers in the space between the beds and when intild Reception, they said I would have to wait to inform the housekeeping the next day. PLEASE NOTE THAT THIS HOTEL DOES NOT HAVE A RESTAURANT. No Room service either. You have to walk a good 10 to 12 minutes to find something to eat in the morning. In spite of booking a twin room, we got one bottle of water, one toothbrush and one water tumbler. Also there are no hand towels provided. The bath towels were old, stiff and torn. In spite of me paying for the 3 nights I stayed, they informed Booking.com that I didn't check in. I'm not sure why. The only good thing about this hotel is the location...that is great! Otherwise a really bad experience. I would not recommend this hotel to anyone and never go...

Within 30 minutes after our arrival, we had already found 2 cockroaches. When raising it to the staff, they didn't seem surprised at all, only asked whether we saw more than 2 (?!...), indicated that they can't move us to another room (even though we could see availability in Agoda), and offered a bottle of water as compensation. Beyond the cockroaches, the room overall was dirty: the shower curtains were moldy, the corners had dust, hair and dirt (especially in the bathroom), and the walls and door had dirt traces. Even though the price of the hotel is quite low (for Da Nang standards), the lack of hygiene, and the absence of effort from the staff to remediate the situation, are...