Thien Nien Ky Hotel by HCG — Hotel in Da Lat City

The worst place we have stayed in Vietnam! Service from female staff was horrendous. Nobody at reception upon check in so had to search the hotel premises in order to be able to check in or leave our bags. When we finally found someone the female staff was very rude and confrontational about why we were looking for her. Clearly they expect their guests to wait in reception all day and night until they can be bothered to show up. We then checked into our room to see it was nothing like the advertised photos so we then had to request to change rooms because there was loud building work right outside our window that did not shut. The same female staff was very argumentative about us changing rooms questioning what was wrong with it and making excuses. She then told us the building work was about to stop, this was a lie as it was still ongoing 2 hours later but we could not raise anything further or change rooms because once again staff were nowhere to be found. 3. Despite not being able to check in for a few hours after we arrived, the female staff member insisted we pay now and we receive our change upon check in. We also paid to rent a motorbike and did not receive change for this at the time either. We were then awake until 1am arguing with staff for our money back as we were only staying 1 night as a result of our experience at the hotel so were leaving early in the morning. We were repeatedly told that she was not allowed to give us our money back without the managers approval and that the manager needed to rest! The only way we managed to get our money back was by withholding their motorbike key, which she tried to snatch out of my hand before she gave us our change back. After we finally got our money back, the female staff working on 24/11/24 begged us to not write a negative review which made me want to write this review even more! There is also...

Do not stay at this hotel, the staff are awful. No help at all and very rude. They do not clean the rooms give you clean towels or even any tissue each day, the showers do not work at all and they can’t even fix them. The rooms are dirty and the hotel itself is SO noisy, in comfy beds and sheets are dirty even when you arrive. DO NOT STAY HERE! Staff are incredibly rude this really is the worst hotel I’ve ever stayed in, they’re no help just overall absolutely awful PLEASE DO NOT STAY HERE DONT waste your money as you will be leaving 4 days early like we are having to...

We reserved a room for 2 days for 364k using Booking. When we came for the check-in, the lady at reception told us using google translate that no room is available and we have to pay 450k for room upgrade to get the accommodation. During this time there were still 3 rooms for this price available according to the Booking so she was probably trying to scam us. After arguing that it's not our fault and that we are not going to pay any extra money because of their bad planning we left and reserved a room in a hotel nearby for a...