22housing 81 Linh Lang — Hotel in Hà Nội

I booked an apartment for 4 nights , and also send them a message one day before we arrived. But when my mom came there, they said they don’t have that room available. We needed to wait untill 17.00, and then said that we need to move to another apartment. The pictures did not look like what we booked for. Then we okay to wait untill 17.00 to get the room like the pictures we booked for, but we asked if we got the room late like that so can we also check out late as well, then they said it is not possible. Finally they said if that is not okay for us, we or them can cancel this booking …

This hotel is very rude, they need to contact us earlier, not when we already arrived to the apartment and they treated...

I am so disappointed that they suddenly change my living location to another place. When I arrived to the hotel, they said the room is fully booked and I have to change to another place nearby. However, my reservation is confirmed…… this is really a terrible experience for me and I would not come to live in this...

I found this because I read a lot of good reviews, I came to stay and felt relaxed, the place was quite quiet, peaceful... family feeling... the homestay owners are kind, cheerful, enthusiastic, creating comfortable conditions for guests... and the dogs in the homestay are also very cute and hospitable......