Elegant Suites Westlake Serviced Residences — Hotel in Hà Nội

Wow - just wow. Set in Dang Thai Mai, just in front of the Snug, this place is just amazing. Had my father visit Hanoi for a week and stay there during that time, no regrets whatsoever. The rooms are amazing, bed is the most comfortable I've been in in months, spacious rooms with grand bathroom (it has a bath - two people sized easily), fully stocked kitchen and even a laundry machine - no joke, better furnished than my current apartement. Facilities are great and include spa, swimming pool (easily 25m, rarely a lot of people in it, slightly heated, an amazing swim), sauna, games room, large lounge, gym etc. Also includes a restaurant where you can get breakfast/lunch/dinner with breakfast included in your room price. Breakfast starts at 6:30AM, but if you have to get out the door earlier they'll have it packed for you (that was the sweetest thing I've even seen before, and it was absolutel delicious). Can't say enough good things about the place, there's motorbike parking, valet service, they'll make sure a cab is ready and waiting for you, post your letters (50K per letter) and of course, everyone speaks fluent English... Try this instead of any other fancy hotel, I swear you...

Pros: 5-star but fair price, large and clean room, excellent facilities (we used gym/ billiard room), delicious breakfast, friendly staffs Cons:

1. It is not in the old town, but Grab price is about 60 (to Tran Quoc Pagoda Chùa Trần Quốc) -150 (to old town) for 15-30 min (not far from old town but traffic jam). So it is acceptable price.
2. To be careful when taking a shower because the hot water is very hot.

Stay in 2 nights. The best hotel in my family trip! Hotel provides 3LDK with balcony, 2 bathrooms and washing machine. It is comfortable as at home! The facilities also provide a lot of fun. The breakfast is good (recommendation: pho; the 2nd best on our trip (first best: pho10 restaurant))! In addition, this is a pet-friendly hotel, and the concept of letting pets participate in the itinerary is super nice! Comparing with other chain five-star hotels per my experience, the hotel provides warm services! In terms of cleaning, the 1st-day dirty floor when we walked from the balcony to room had been cleaned on the 2nd day. My family has the same thinking that this hotel is the best choice for family trip compared to the crowded /windowless/smelly room...

5 week stay:

The good Overall this place is excellent. All the staff were super nice and did everything possible, to be as helpful as possible. The breakfasts had a fantastic range, the room service was great and overall I would defo go back. The gym is excellent, good range of of weights and machines and nearly always empty.

Location is also great, so many amazing places to eat. Some of the best dinning I've had to date.

The bad Nowhere is perfect and this had a few things stand out. The swimming pool and hot tubs are both freezing but worked well as a plunge pool after a workout. While the breakfast was great, it would have been nice to mix up the selection more regularly. No one really touched some of the dishes but they keep serving them week in, week out regardless. Also the restaurant food was bit average, but it was also cheap so no big deal. The spring rolls were epic though!

Overall I loved my stay there and will 100% stay again I return. Great staff and...