Grand Dragon Noi Bai Hotel — Hotel in Hà Nội

We checked in late and were initially allotted a room on the 5th floor. While walking to the room, we noticed a strong smell of cigarette smoke in the corridor. We hoped the smell wouldn’t be inside the room, but to our surprise, the room itself was filled with smoke odor even after half an hour of ventilation. When we requested a room change, the male receptionist was extremely arrogant, reckless, and showed a lot of attitude. Only after a 15-minute argument did he unwillingly agree to change our room, and we were shifted to the 2nd floor. That room was slightly better, but still not good, as the entire hotel smelled of smoke.

The rooms are spacious and reasonably clean, but there is no proper ventilation, and the behavior of the male receptionist was the worst I’ve experienced. Overall, I would not...

Great location and that’s it.

Room cleanliness was disappointing. The sheets had hair and it was quite clear that it has been washed many times and not replaced.

The worst part for me was the service. I prepaid for taxi the night before. I came down at the time I booked. There was another customer who was white, yes unfortunately the stereotype still exists in Vietnam, he carried his luggage down and put him in the taxi. I was shortly called upon after, clearly I became a tag along. I had to carry my own luggage down. The taxi guy called him sir and ignored me the...

Be aware of their false advertisement! The pictures on this site are from idk where- NOT here. Came too late due to a delay in VN air from Luang Prabang, missing my connection to protest. In the morning at checkout I asked if this is the same hotel, they said these rooms posted are in a different area. Not funny, bc I walk out and see the sign for "Grand" Dragon, unlike what's written above the check-in counter that says just Dragon. The room and bathroom were not just spartan, but a bit scary. Pictures...