Pegasy Apartments & Travel — Hotel in Hà Nội

I arrived, around 1pm, to take advantage of my gift of an early check in. The reception was unattended & the shutter was closed & locked. Two different signs advertised two different phone numbers to call. One of which is disconnected. Not a great start to my stay. About 15 minutes after calling the receptionist arrived. Check in was quick and easy. The receptionist was affable & he explained the use of the key for unlocking the shutter if required. The room had a simple, efficient, modern layout & all necessary appliances. However the TV had no reception. The Aircon was erratic. It kept cooling even after the temperature gauge was increased. The room was superficially clean but on closer inspection showed hair & grime in the shower & kitchen. Still for the price paid it was adequate & the WiFi worked well. I enquired about the Halong Bay cruise tour advertised in the hotel foyer where a tour sales desk was located. I was referred to a website & later received a few texts asking for more information which I could have given when I met the salesman face to face. I was told what I wanted wasn't currently available. Suffice to say I opted to go elsewhere & found what I wanted. The following morning there was a different but still affable receptionist. I needed more toilet tissue & soap. He delivered the toilet tissue but apparently needed to check that there wasn't anymore soap left in the container before replacing it. It was quite comical but strange. The receptionist was jovial and obliging in the end. I only stayed the one night. There was nothing majorly bad about the apartment. Just some annoying things. But I can do...

Lừa đảo Tldr: very bad customer service, will try to place you in another place, bad practice. AVOID

I booked them thru agoda and already input my card in (the description is confusing since it seems like I will pay at the hotel but they would charge my card if i dont show up) I think they would call to confirm if something wrong/ i just need to come later

After 5pm, I finally have time to check my personal email (im here on a business trip), they email me saying that i didnt deposit blah blah and they cant keep my room. I called and they blamed me. Finally wanna replace me into another building. But when I ask, it s a no windows/no balcony one - I initially booked a balcony room. At this point, it s 7pm and they didnt try to sort things out. After contacting thru zalo, they ghosted me. So yea moral of the story, pls avoid these Pegasy chains - seems like they would put their listing everywhere and overbooking way more than they can’t handle ( and obviously they will not handle, just...

I booked a room with breakfast and a lake view. However, upon arrival, the receptionist told me my original room was “fixed” and unavailable. He offered to take me to another Pegasy apartment nearby, across the street by the West Lake walkway. Unfortunately, that apartment had neither a lake view nor a restaurant.

He said he could “treat me to breakfast” if I stayed there, but I refused — because what I booked and deserved included both breakfast and a lake view. Eventually, he took me to Pearl Hotel and arranged a proper room with the view I originally reserved.

Everything else — breakfast, clean room, and the beautiful lake view — was great. But I honestly don’t understand what happened during check-in. It took nearly an hour to settle, and I was even asked to stay somewhere I...