Their hotel room, unfortunately, lacked a safe. Believing (wrongly) that my luggage would be secure, I "hid" approximately US$2200 in various currencies in my luggage and left in the room. To my dismay, I discovered around US$600 went missing after I had checked out. Despite requesting an investigation, the hotel's response was unsatisfactory. They hastily concluded that their cleaning staff, who accessed my room in my absence, were not involved, based on their brief interviews and assessment. The entire investigation process was completed within a single day. Furthermore, the hotel inexplicably implicated two guests who visited my room during my stay, even though I was present during their respective visits. The hotel indicated that they would only cooperate with the investigation if I filed a report with the HCM police, a highly inconvenient process for a foreign visitor (I have filed a police report upon arrival in Singapore with the Singapore Police). I wanted to move on from this incident by asking the hotel for goodwill M Village hotel vouchers to alleviate my losses, without the need for the hotel to admit liability and responsibility. However, the hotel...
Read moreTheir hotel room, unfortunately, lacked a safe. Believing (wrongly) that my luggage would be secure, I "hid" approximately US$2200 in various currencies in my luggage and left in the room. To my dismay, I discovered around US$600 went missing after I had checked out. Despite requesting an investigation, the hotel's response was unsatisfactory. They hastily concluded that their cleaning staff, who accessed my room in my absence, were not involved, based on their brief interviews and assessment. The entire investigation process was completed within a single day.Furthermore, the hotel inexplicably implicated two guests who visited my room during my stay, even though I was present during their respective visits. The hotel indicated that they would only cooperate with the investigation if I filed a report with the HCM police, a highly inconvenient process for a foreign visitor (I have filed a police report upon arrival in Singapore with the Singapore Police). I wanted to move on from this incident by asking the hotel for goodwill M Village hotel vouchers to alleviate my losses, without the need for the hotel to admit liability and responsibility. However, the hotel...
Read moreModern & minimalist hotel. Large room at the top floor. Very clean. Self-service laundry with dryers. Good wifi connection. Samsung aircon appliance with "soft air flow" that avoids direct cold air flow. Kind and helpful staff.
(depending on the room position) Noisy, due to a nearby church with unlikely times in ringing the bells (4-5am), a school performing morning gathering with trumpets (!), aircon external fans, traffic. Basically it's hard to get a quiet room. They have black-out curtains but their layout allow sunrays to get in from the edges. I got a room with the aircon molded and dusted, regular maintenance should be scheduled. Staff, kind as always, allowed me to change the room, but such a waste of time :( (depending on the room floor) low water pressure. smell of fried food / barbecue coming up from a nearby restaurant since the morning... in the basement, they have 4 washing machines + 4 dryers but often they are in use, not only by guests, but also by the staff to wash bed linens and towels... it would be good to book them otherwise you might waste lot of time trying to find a...
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