Edele Hotel - Khách sạn 4 sao — Hotel in Nha Trang City

This is an okay hotel in a decent location. I say okay as i'd classify it in the cheap to mid-range and i'm a big believer in you get what you pay for. On check-in they placed my family on 2 separate floors (even though we had requested rooms beside each other). This took some time to resolve and after being told it couldn't be changed as they were fully booked, miraculously 2 rooms were available. The rooms were on the same floor but at opposite ends of the corridor. We decided we could live with this for 4 nights and it actually worked fine. Breakfast was poor. Hair in food on a couple of occassions. Staff were average, not really greeting you when you returned after a day out but sometimes happy to look up from their phones and respond should you say 'hi' on you way past. To be fair, this may have something to do with the amount of Chinese and Russian travellers using the hotel. They're not the most open or friendly travellers and this may give the staff the impression that all guest are similar which of course is not the case. They did manage to send on an item of clothing we had left behind which managed to find us in Ho Chi Minh. I actually couldn't believe it as I was sure that this would be almost impossible. For this reason I've settled on an overall rating of average rather than poor. Great little food options close by. Make sure you try the Banh Mi on the opposite corner of the street. Lanterns Restuarant is also very good. and Nom Nom in the laneway around the corner was an excellent breakfast option when we couldn't face that dining...

Good location, good shower, fair price. Good WiFi signal and decent speed. Bags and suitcases were brought up quickly and the deluxe room had sufficient space for its price. First impression is that the room was clean with all standard facilities: airco, minibar, safe,... That is the end of the positive aspects.

Bed had bed bugs, breakfast is horrible; better go somewhere else for that in the area. Partially due to Russians stacking 2-3 full plates then leaving more than half, it seemed 50% of the offering is exhausted all the time. Apart from some eggs (queue 10 minutes), nothing for the European or USA breakfast habits. Lots of vegetables, fried rice, pho and a selection of cold meats that didn't look or smell appealing to us. Toast bread: queue another 10 minutes at the toaster. No bacon, sausages, beans, jam...

Staff is not particularly friendly, often apathic and are generally very young with a "couldn't care less" attitude. Sound proofing in poor between rooms and room to hallways. Staff knowledge of English is poor to non-existant and the hotel seems attuned to Russians and Chinese.

And there lies the final problem; not the hotel but the guests. Loud, drunken russian arguments at 2am in the hallways, Chinese kids screaming yelling and banging on other rooms door s at 6 am. Guests spitting in the hallways on the carpet, leaving leftover street food in the corridors, smoking in the corridor just outside of other people's rooms... Generally disrespectful towards the comfort and rest of...

We arrived here on the overnight train so early in the morning at 830am only able to check in the room at 2pm.||Certain staff not very proactive||Mainly Russians in the hotel and not very accommodating for English as every other hotel we have stayed in Vietnam were.||The room was two small beds joined together to make a double, very thin walls, noisy neighbours (not the hotels fault) ||Breakfast; we were told breakfast finishes at 10am, we arrived there at 9:25am, where the lady requested to see our breakfast voucher which I found ironic as there was no food left anyway. ||Coffee was cold, no juice left, milk had turned a strange yellow colour and smelled and the food trays were empty, we did not return for breakfast the following day.||I understand if we had turned up at 10am and food or drinks not being replaced but to arrive with 35 minutes left and there being hardly any food to eat and nothing was being replaced, was just poor service.||I would not return to this...