Goodlife Health Clubs Fortitude Valley — Local services in Brisbane City

Last Sunday, January 19, I was scheduled to attend the cycle class with the instructor Bron, I live near the valley headquarters, so I usually attend that venue a few months ago, on the way to the gym I realized that I had forgotten the access card and as it was already about the time I thought to give my data at reception when I arrived, when I got to the door I saw that there was no one at the reception and a boy kindly opened the door for me, I entered the class and settled on the bicycle this was around 7:43 am, when the instructor entered she greeted and said loudly and in general that people who lost the card had a fine of $100 AUD, she kept talking loudly but her gaze was already directed at me and she said that many people who were not members were entering the facilities (I imagine she saw when the boy opened the door for me) to what I felt it more directed at me and explained that I had forgotten my card,That I had only forgotten her, she is annoying (evidently for me) she tells me that it is not her problem and I told her that she was not going to have her class to which she answers me perfectly and continues on her way to the classroom again.

I leave the gym quite upset and frustrated since I felt quite uncomfortable, ridiculed in front of a whole classroom just for having forgotten my access card, I have been a member of the gym for several months and they have always given me a friendly, cordial, helpful treatment, but especially that day I felt violated being a member, I accept that I forgot my card, but that has nothing to do with it, she could have told me in private or she would have just looked at my cell to know that I was a member, I did not have The need to delay the class leaving the room, or tell me everything in front of all the people who were there present, I make this request since I am not the only member there are many people who attend the different classes and the minimum we deserve is a cordial treatment as always the instructors are used to giving it, I would like to know if the instructor of the class of January 19 at 7:45 am called BRON acted in a good way and if not let me know.

Thank you very much for your attention, I look forward to...

I wouldn’t recommend this gym to anyone especially if you have an injury. I’m giving them one star for a few reasons and will completely justify why. Join at your own risk.

Their PT knew I had a back injury and told me to trust him, in one free 1 hour session it caused a muscle tear. I contacted the gym who took absolutely no responsibility and said they are contractors. They didn’t contact to offer to freeze my membership nothing. I haven’t been able to train for over 2 months and cost me close to a thousand dollars in medical scans, Dr consultations, physio and medication , not once did they contact even though they said they would get back to me. Not even an apology from the trainer.

I’m leaving Brisbane and heading away which is over 1200km away for family reasons beyond my control, there is no good life gym so I asked to cancel, apparently you can’t cancel unless you pay a fee. And whilst talking to Reuben , he thought he put me on hold and started mocking me to his co worker, repeating what I said to her in a stupid voice . Seriously!! Just adding insult to injury. This type of attitude and behaviour is totally unacceptable and I won’t tolerate being made fun of and mocked for no reason.

Are these the type of people you want to take your hard earned money? They don’t care about you or me, just interested in ripping you off for every cent they can but to take it up a level and make fun of you, no it’s not funny, treat people with respect, you expect us to treat your equipment and staff with the same respect but you don’t reciprocate. Grow up we’re not in primary school, there is absolutely no need to treat people with disrespect.

I transferred from another gym due to relocation and they were happy to cease my membership in good faith as there was no gym in close proximity.

Go find a better gym with people that care about your wellbeing not just about...

What an absolute nightmare of a gym! I get an email at 5PM on a Friday afternoon saying the membership was cancelled. No cancellation request was submitted, this was confirmed in their system. They then pass you around to 4 different people from the receitpion team, sales & managers. I was told that once the 18th month contract had expired they go on a month-to-month contract. However, they tried getting me to sign up to a 12-month contract somehow trying to get me tied up into a 12-month contract. I was questiond a few times whether I wanted to cancel and my reasoning was fairly straight forward. Why should I be put on a 12-month contract when I was already going to be on a month-to-month contract at effectively the same rate (give or take 60-70c).

A few days later I receive a call from one of the managers of the club asking if I just wanted to continue on the month-to-month agreement (what I was originally meant to be put on automatically). It was a brief call which ended in him saying no worries, he'll get it done.

The next day I receive a call from someone else on the team saying my case had been handed to him (why so much moving around... just get one person to handle the matter). They then wanted me to pay almost double for a month again making it my problem to deal with.

They're forcing renewal costs down my throat when the issue wasn't even on my end.

Issues: Constantly being bounced around between multiple people Trying to push a 12-month contract when I was already meant to be on a month-to-month Trying to get me to pay for an issue that was on their end and get me to flip the bill.

Never once had an issue with this gym until I saw the full brunt of their team trying to flex every angle to get me to pay more.

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