Leon Baker — Local services in Geraldton

I arrived to secretly suss out the team service and workmanship with a small job before launching into some bigger projects.

I was impressed with Michelle’s ability to roll with all my questions and requests at busy and demanding times of the day. She remained personable kind patient and caring. She listened well and enquired along the way with the jeweller Shain. She is an asset to this sales team. Thankyou so much your real and honest nature and kindness was much appreciated as many of my stones were from deceased family members and it’s hard to speak about that when thinking about a wedding with out them around.

I made a new purchase and organized some renovations (rhodium plating and silver cleaning) along with valuation of many of my own stones ready for some new projects with daughter s and planned sharing of heirloom stones for the impending engagement.

Shain one of the jewellers was very busy but didn’t hesitate to view my projects communicate and make wise suggestions. I know he was between tasks he even did some things on the spot to facilitate the process of my projects.

I am very grateful to see that this jeweller is also a registered valuer so my stones do not need to be sent off anywhere.

Great experience, I look forward to seeing my mum and dads diamond with my new pearl pendant. Photos will be edited into this review later.

My daughters rhodium coating/cleaning/maintenance improved her jewellery to almost new looking again - she was pleasantly surprised.

Don’t hesitate to see this team with your projects a very pleasant experience with personable polite patient staff who respected me and my timing although may not have suited them I was still dealt with in a respectful kind and patient manner.

Five stars to Shain...

If I could give negative stars I would 😪 so disappointing. 7 months ago I commissioned Leon Baker Jewellers (LBJ) to redesign a ring. After many sit down meetings & email CAD drawings & conversations, we went ahead. The design of the 1st ring they presented was not only completely incorrect but it was made in ALL the wrong gold. That 1st process took 7 weeks!! When I pointed out it wasn’t what I asked for, they initially tried to blame me, however I had email proof of final conversations & images!! I took a photo of this ring & handed it back for redesign. The next process took another 8 WEEKS 😱 firstly, if you do wrong by a client, I drop everything to make it right, not take longer!!! During this 8 weeks they continually made excuse after excuse for the delay - no gold, someone sick, a claw fell off etc. Nearing the end they sent me an image of the progress to show they were nearly finished. It looked good this time, EXCEPT 4 DIAMONDS WERE NOW MISSING! When I asked the jeweller about this he responded with “it was completely redesigned & it’s my perigative as to how many diamonds are included”! Are you kidding me? That design is MINE, those diamonds are MINE! Removing diamonds should never have happened without consulting me first. Ever. When I explained this to him, he HUNG UP ON ME....!! Don’t do it. Don’t go there. It’s not worth it. As a small business owner operating in a harsh economy it takes a lot for me to bad mouth any small business & not give them the benefit of the doubt. Not today. Leon Baker Jewellers,...

Terrible customer service!!! Six weeks ago, we went into Leon Baker Jewelers to order a ring for my wife's birthday. She had picked a ring from a brochure Coral Bay Collection, style, gem stones, etc. The assistant had worked out the price, also conferring with a supervisor on some aspects and did the sizing. We were given a price of $1,300 told it would take around 6 weeks to make and gave a deposit of $300. On the 6th week, I called the store asking when to expect the ring. They said they would get back to me. The following day the assistant got back to me to tell me they hadn't started the ring as they couldn't make it for the quoted price - if I still wanted the ring, it would cost $3,150. The assistant was very upset and apologized repeatedly but I asked why it had taken so long to get back to me, and if I had not called ??? They said they would refund my deposit which they had held for nearly 6...