NRMA Insurance — Local services in Queanbeyan

I am absolutely disgusted with the appalling service I have received from NRMA. I have been totally ripped off and made Waits for ages for my very first claim that was supposed to be satisfied within 24 hours of me sending the report from Apple no doubt we will all correlate on the tedious process, of going to Apple Store to obtain a report for a broken phone. That was actually the best part of my experience. Following lengthy Waits to even get my claim underway I was transferred from department to department with a lot of incompetent staff many rude when I finally had a chance to go to Apple, two weeks ago on a Friday I insured that my report was received by NRMA on the following Monday. I also phoned the claims area to ensure they had received the repair report. I spoke with a lady called Priya who was nothing short of rude and dismissive I explained that I was a single mum who was in financial hardship and due to needing a phone for my business. I was required to purchase another one immediately as I need to take photos of my job and my camera had been broken by the damage I incurred I asked Priya to expedite my claim for a cash settlement and not wait the 24 hours she said it would take to receive fact sheet not only did she deny me this courtesy from an empathetic stance she abruptly said no you will receive it tomorrow within 24 hours as is our policy. Even though I was upset, I said that would be great as I have a lot of work on from Wednesday and I won’t be able to deal with this Priya following on from previous bad service decided that she wouldn’t call me the next day when my claim was halted because apparently the report from Tom at Apple a long-standing senior employee. There who has done thousands of claims for numerous insurance companies put on my damage report the reason for the damage so my claim was rejected. Ironically when NRMA took over my policy from SGIO it went up around $30 but apparently that’s all my fault because I didn’t read my renewal properly dealing with NRMA is the worst nightmare imaginable. They are very quick to take your new policy and overcharge you which is indicative in the $66 billion profit reported by AFCA in September 2023 however try making a claim and come up against every obstacle imaginable. I had to take time out of work on Wednesday last week to follow up as to why Priya had firstly not even bothered contacting me on Tuesday within her stated timeframe of getting back to me to explain why she hadn’t send me the cash settlement fact sheet. I said I didn’t want to speak to Priya and received friendly service from two operators that promised me they were going to get to the bottom of it but didn’t. Then another hour and a half was spent following up my legitimate claim that I should’ve already received settlement for This company are extremely efficient and following up on your payments and whether I’ve had been one day late I’ve been sternly reminded about my obligations. However they are very remiss when it comes to their obligations of settling claims. Trust me if you come to this company and you have a legitimate claim, you will be made feel unscrupulous. This whole process caused me enormous stress last week. I missed out on work trying to deal with it and probably lost all up $500 of my earning capacity as I needed to make these calls during the day while offices were open. Due to the fact that I have only just received the fact sheet today and all the hours I have wasted I would’ve been better off doing two cleans that I was offered and not making a claim at all. I guarantee you this is what this company is about maximising sales and new policies but refusing to honour claimants rights. It was not until I wrote to NRMA on Friday threatening legal action and another 1.5 hour worth of calls following up this Monday that I finally got through to a lady that obviously read the notes and said I’m sending you the fact sheet within an hour. I have checked my policy and I have been totally ripped off and I will be making a formal complaint and have requested...

Worst car insurer experience ever, and i don't even have my insurance with them. The at fault party was with NRMA, and getting a repairer even after 3 weeks was difficult. The claims department kept connecting me with the census/settlement department and kept telling me policy obligations not fulfilled by at fault party even though they did. They keep saying they will look into it, which they never did. Several calls and no help at all. And worst of all, even though their insurance holder was at fault party, the insurer never calls you, you have to call them every time you wait on hold sometimes even for hours, and they they keep directing you to different calls on loop. Turns out as at fault party said the claim was accepted a long time back after careful review by a claim department finally. I have no idea how they kept missing. But I couldn't book a repairer as it was Friday, and it was past 5 after talking and waiting in que for more than 2 hrs. Hopefully, on Monday, things go smoothly.

Update: Things didn't go smoothly. It took me 1 month just to get a repairer and after 1 week i got my car assessed hust to be told my car will start getring repaire a little more than 2 months later and on tip of that it will take time for repairs. Seriously, 3 to 4 months trying to get your car fixed is such a scam. Worst car insurer NRMA. I opted to go with my own insurer and got booked in with my repairer in a day. I didn't want to go with my insurer thinking my premium might go up, but man, I just...

I went in with a quote i got online that was less costly then the automatic renewal that I was emailed, the person never asked me for a quote number or anything like that she was also very unwelcoming she said "it's easier to just pay the extra otherwise you have to cancel your current policy and they'll question why" She said "it's only $10 more" (it was actually $17 more per month) then went on to say "some people come in and it's $20 or $30 more" So I left and purchased a policy online and called to cancel the renewal of the current one which took 5 mins. The service she gave was lacking in every aspect and she didn't actually help at all, disappointing, I've been with nrma for a long time and it's definitely made me question it. A previous time I went in and got it all sorted with the quote number, she had no interest in being helpful at all! Would definitely recommend to check your online car insurance quotes because the automatic renewal is always much higher and now i will be paying less then I was not $17...