The Royal Hotel QBN — Restaurant in New South Wales

I ordered a pizza here today 8/1/2024 at lunchtime, here are my comments Staff appear disinterested and unprofessional - poorly presented bald male barman had stains on his untucked shirt, sitting at dining tables talking loudly on his phone. I observed him coughing on several occasions without covering his mouth, which put me off ordering a drink from a glass he might have coughed in. I heard staff swearing in audible conversations with patrons. I thought the menu was pretty overpriced, chicken parmigiana $34, really!!! I settled on a meatlovers pizza for $27 and ordered. I got what I paid for! The female staff member (who had a bit of a potty mouth) took my order and after hunting around I found some cutlery and waited for lunch. I had to wait a pretty long time to collect it and didnt really like it sitting in front of the counter in front of people ordering. The pizza looked alright, though drowning in cheese but was horrible. The crust was soggy, and hadn't been cut properly and I had to struggle to cut the thing into slices It was a workout to eat and was the worst stodgy, greasy pizza I have had and it collapsed upon picking up. I was that hungry I ate most of it but was horrible, and my stomach hated me for hours afterwards. I had a good mind to complain but couldnt be bothered conversing with the grotty staff. The royal has a big screen tv which is good but in future I will go elsewhere to eat when in queanbeyan. Some staff training in basic customer service and halfway professional standards would not go astray...

Pizza's are topped way too excessively with really cheap ingredients and with too much cheese.

The toppings being under the cheese end up uncooked because there is too much cheese on top preventing any ability for toppings to cook. Also edges and any toppings outside of the cheese burn from the sheer heat needed to get a toast on the excessive amount of cheese. I honestly think they are wasting money, and could spend less money if they used better quality ingredients for toppings, and put 1/4 of the amount of toppings + cheese on than the way they are going about it now. 90% of toppings are falling off every slice and wasted anyway.

Less toppings, less cheese, better quality ingredients for the same price could easily be achieved, and it would taste so much better. Honestly tastes bad when you get a pizza thats base 60%toppings and 40% cheese on super thin bases that end up soggy and to have cold meat under boiling cheese shows that there is WAY too much on there.

Was okay after scraping off raw/uncooked ingredients...

I cannot underestimate how wonderful the service from the RHQ event staff was for our Wedding after party. We had a celebration in the beautiful Manhattan room in the upper house. The venue was so well equipped and beautiful, it really is a hidden gem! All the staff, admin, chefs, bar staff, waitress and team lead were very accommodating through the entire experience. I was very impressed with everyone's attention to detail on the Saturday, all they wanted to do was to help in anyway possible to ensure the experience was perfect. The waitresses were also very friendly and professional, quick at clearing the plates which is something I admire! The chefs, while I didn’t see them cooked up very delicious servings. Everyone I’ve spoken to enjoyed their meals. The venue was beautiful. Thank you for having us! If your after a well catered and organised event the RHQ upper house...