Cake Create — Local services in Sydney

Really unfortunate experience with this business. I asked to purchase a beautiful silver cake topper with them yesterday and the lady in the shop kindly wrapped it for me while i bought a few other items. On the way home later that afternoon i noticed that the 'Bride to Be' topper was missing the "e" on the end of "Bride" - quite an obvious fault. It had clearly snapped off some time before it was wrapped for me as the "e" was nowhere to be found in the wrapped package. I was surprised the shop assistant hadn't noticed this when wrapping it up. If it had snapped off in the bag i would've just super-glue it back on - no problem. The topper was to be for my bridal shower this coming weekend. I Facebook messaged the shop and sent a photo. I work in North Parramatta and live in Guildford and, with the shop closing up on Thurs until June , there was limited time for me to be able to get a refund/exchange as i work full time.Thankfully, the owner agreed to pop back into the shop that evening at 8pm and i agreed to drive from my home at that time to come and exchange it. This is where everything became extremely unpleasant! To clarify, I was grateful for the owner to be accommodating, but i was also going out of my way to be accommodating to the shop owner! I turned up at 7.50pm and waited outside the shop for the owner. Her car pulled up and i greeted her nicely with a 'hello'as she got out of the car to open the shop. She glared at me and then completely ignored me before i was told by a gentleman who joined her to wait outside. I waited outside on the footpath in the dark while the owner went into the store and closed the door behind her. She came out and asked me to hand the topper over. I handed it to her to show the missing "e" and she scoffed at me and went back inside - again i was left on the footpath! Luckily i had brought my partner with me who was waiting in the car. For a female, alone, at 8pm at night this was just awful. After a minute i was told to come inside by the gentleman to the counter where the lady was processing my refund. I told her nicely i was more than happy to exchange and grab another topper in the shop. Again, she COMPLETELY ignored me and instead ordered me to enter my PIN into the machine and sign a receipt to process the refund. Her treatment of me was so awful and i left there feeling extremely uncomfortable and mistreated - THIS IS NO WAY to treat a paying customer. I greeted you politely and was very accommodating considering I AM YOUR CUSTOMER and you sold me a visibly faulty product. I was not at fault in any way whatsoever and DID NOT appreciate being treated so poorly. And, what a shame, as i am a keen baker and was looking forward to visiting your shop in future! Suggest you reconsider the way you treat and speak to customers (not to mention other human beings) who are nothing but polite! Absolutely...

Unacceptable lack of education, courtesy, and respect toward customers --Update in response to the owner’s reply: What she wrote isn’t true. You can mislead others, but not yourself. I placed my order online, paid at checkout (paid the right amount), and clearly stated my request in writing (twice). It was not a threat, but a simple fact that I intended to leave a bad review (and I did). After her behaviour, that was fair. I’ve now seen other reviews describing the same rude behaviour toward customers.-- REVIEW: I ordered an edible image from Cake Create. In the notes before paying, I clearly requested for the image to be printed on wafer paper. After placing the order, I also sent an email to the store attaching my image and again confirming that it should be printed on wafer paper. When my husband collected the order, it had been printed on a sugar sheet instead. I called the store to clarify, and the lady told me I received what I paid for — an “edible image.” I explained that I had requested wafer paper, not a sugar sheet (which has a plastic backing). She insisted that in Australia “they’re called the same thing” and repeatedly said “here in Australia,” as if implying I didn’t understand because of my accent. I tried to explain that sugar sheets and wafer paper are completely different — and that her own website sells wafer paper, which is why I specified it. I also mentioned that on a previous order she had contacted me to clarify a cutting option, so she could have easily called or emailed before printing this one incorrectly. Instead, she said she “doesn’t read notes” and “doesn’t care what’s written in the emails.” When I said I would leave a negative review due to this poor service, she began yelling at me, calling me fing rude*, and hung up on me. At no point did I raise my voice, swear, or speak disrespectfully. Her reaction was completely uncalled for. Regardless of any misunderstanding, NO BUSINESS OWNER SHOULD EVER SWEAR AT OR VERBALLY ABUSE A CUSTOMER. Beyond poor customer service, this experience reflects a lack of basic respect and education in dealing with others. Every person — regardless of accent or background — deserves to be treated politely and fairly. Professionalism isn’t only about delivering a product; it’s about showing courtesy, understanding, and respect, especially when there is a disagreement. I hope this feedback encourages the lady who answered the phone to reflect on how she treats...

I spoke to two people at this business and they were either very rude or flat, unenthusiastic and unhelpful. It was a difficult and uninspiring process trying to place an order with this business. I was quoted over email for a cake topper and was happy with the price. The only way to pay them is in-store or over the phone (no bank deposit, no paypal invoice). I called at 4pm on Thursday afternoon and was told they were closed and to call back the next day after 10am. I called back after 10am and nobody answered. I left a message and received a return call a couple of hours later when I was in public and therefore did not want to read out my credit card details. So... I had to call back, when I did call back I got an unfriendly woman who didn't know anything about my quote and took some time to find my quote. When I suggested that bank deposit or paypal invoice might make it easier for customers to pay I was told they "don't do that anymore". When I told her I didn't have time to drive there and back (around 90 minutes total) she said, "It's not that far." She then said, "How are you going to collect the cake topper if you don't have time to come in to pay?" Wow... Who speaks to a customer like that?????? At that point I decided I wasn't going to get good service from such rude, unhappy people and told her this wasn't going to work. Organising a decoration for a cake should be fun and creative and other cake decorators I've dealt with delight in their job and the creativity that comes with it. When I was quoted from this business I was told "Yeah, we're trying to squeeze in as many as we can because we're not working in June." So... not working for a month... not motivated enough to find ways to make payment easy for their customers... incredibly rude to a customer who is about to pay you... squeezing in orders... I can't help but wonder about the future of this establishment. Take your business elsewhere as I have! From looking at the comment I see I'm not the only customer who has received rude service...