Coles Hurstville Station — Local services in Sydney

I needed to buy two products which amongst others were on sale last night (TUESDAY, 4TH JUNE, 2019 @11pm). It was late, I went there at 11pm. First of all, they never re-stock items which are on sale and I always have to ask the staff for more items which may be on the packaging room. None of this mattered until last night when I asked one of the COLES staff for help. This long black-haired young asian female staff who was fixing stuffs on end of aisle 1 opposite to the cold juice section, who downright was rude and didn't bother to help me at all. I asked her whether she could help me find the items which were not on the shelves and find if there were any stock left. She goes like "whatever we have is on the shelves, if it's not there, then we don't have any stocks left". OKAY, I understand you may run out of stock but there's a thing called "CUSTOMER SERVICE" which compels the staff to be helpful.

I asked whether she could help me in getting a rain-check and she kept on saying "it's not on the catalog, so you can't get one". I replied "it still says it's on sale so, it should be in the catalog". She wasn't helpful at all. At this stage I said "Forget it, I"ll just ask someone else to help me". Like COLES, if you're not willing to provide services to people then why BOTHER OPENING UNTIL 12 MIDNIGHT? If YOU'RE OPEN then the customers expect friggin' service! I'd rather go to Woolies Westfield, Hurstville since they too open until 12 midnight, at least I'd get better customer service than at Coles, Hurstville station. And I have been going to this Coles for about five years now and this is what I get.

I had to ask two more staff until I finally was helped by this other male staff who helped me write a rain check since there were no more of the items I required in the store. Whilst he was writing the rain check, that same female staff came over to the counter and started saying "it's not even on the catalog". I ignored her as I had a long day and didn't wanted to create a scene. I was really disappointed with how COLES employee treat customers, I WAS REALLY DISAPPOINTED WITH the service I got from that particular female staff. Very...

This is already too much. Today I went to this COLES to buy only two products. After finding the products I needed, I headed to the checkout, but there I saw a long line of customers with many products in their trolleys. I looked at the other checkout counters but they were empty with no employee serving customers. When I asked the employee why there were no other employees at the checkout, he just looked at me, smiled and did not answer. Extremely uncultured. In contrast to the empty checkout counters, an employee directed all customers to the self-checkout counters, saying that they would do their work better that way. What a wonderful INVENTION to legally steal from shoppers!!! Let me explain why I say this. We, the buyers, are not employed by COLES (Woolworths, ALDI, BIG W, Bunnings) and would not like to do the work of the employees behind the checkouts. In every price of every product, the price of the employee who works at the checkout is also calculated, and therefore if buyers are forced to use self-checkout as an option, every product should and must be at a reduced price for the calculated value of the employee's work at the checkout. Simple as that. THAT'S WHY I CALL ALL BUYERS NOT TO USE THE SELF-PAYMENT SERVICE BECAUSE YOU ARE BEING ROBBED WITH...

Such a poor management. I had a bad experience in this store. It happened yesterday around 6.10pm - 6.30pm. I came to buy my grocery and pay at register near smokeshop register. The lady help me with grocery and once i have done my payment, i was asking her for rain check. She told me, she has to put the wet sign for the spills first and came back. I understand she needs to the put wet sign first to prevent the others customers slip over. But she should has come back to me and there was another customer was waiting for her in the cigarette register. Instead, she was helping her colleagues counting money. And there was two others staffs in that counter, keep serving next customers and ignoring us in the smoke register. I had to experience the anger from the other customer because she was getting angry and impatient waiting for the staffs to serve her cigarette. She pour out her anger on me and my daughter, none of the staffs said anything but they just watched the racism that happened in the store. I am sure one complaint won't hurt the company especially Coles Supermarkets and Coles might not taking it seriously. But i do wish and hope they can fix this issue and hoping no one else has to experience what i had...