JB Hi-Fi Hurstville HOME — Local services in Sydney

Not happy with this store. Unaccommadating. Fine while your buying,the minute your product doesn't work like Electricals this shop doesn't want to help left me with a broken down Fridge,for 2 months now still has Not accessed it, where as MacArthur Shopping Centre JB HI-FI is so great,pity they don't sell Electrical goods. And l was told that they can't fix my fridge which is not very old and close to 1,000 l have spent so much money in Electrical goods at this Hurstville store and a few goods lve bought are not work,they like to sell to you but won't fix it,which is shameful good at taking money but not fixing it. They delivered my Fridge and damaged it left dents in my Fridge which is definitely unacceptable and also left me without food as they didn't deliver on time and l lost nearly 300 of food had to throw the lit out and now same thing accept this fridge stopped working and l lost all my shopping over200 worth, Unacceptable,and an expensive vacuum is not working as well as the filter in my washing machine torn straight away only weeks after buying,l have had Bad luck from your store.plus l was told l could Not get the DVD called IF.well l did get from MacArthur Shopping Centre JB HI-FI. Hurstville Store you definitely need to Improve you're whole Customer service and make it Friendly and Helpful and Resolve and Issues that customers have,as you Don't do this,which is Unacceptable and shockingly discraceful!😡😠 Services years ago were a great deal better than what they are today! And Electrical goods are not take away,or throw away items,when you spend thousands of dollars ok!! I'm disgusted with your shop,get better trained staff and friendly service and helpful and supportive is Not what your Hurstville JB store is about!! You like to take the money then it's see you later goodbye.which you don't get from your store.Being kind and patient and respectful and respondent and helpful is what your Hurstville JB store needs, because you certainly aren't any of the good things that lve mentioned. JB HI-FI at MacArthur Shopping Centre is the Best Store,then Miranda is good, helpful but your store is the Worst lve ever had to deal with. I should be going to the Ombudsman about your store service of white goods as alot of people have said this to me,and going to Fair trading.l am not happy,you go 2 months without a fridge and see how you like it,not at all...

Went to purchase a new Phone and it was extremely painful to complete the whole transaction. Store staff were available and extremely helpful and there were display units available test, but everything else was painful to the point that I was about to walk out without purchasing.

The staff member convinced us to buy with the current offer of and additional bonus of +$300 for trading in the current phone (Feb 23).

First fun and games is that you need to do a trade in using the JB-hi-fi Portal website that had us bouncing between the site on the store computer and our phone, which includes photographing your ID and taking a selfie photo. This app took nearly 50 minutes to work through.

Firstly This location has little to no Telstra coverage (And you do need to use your phone) and other carriers were spotty. JB don't have any alternatives to address this. I literarily had to walk out of the store 7 times to take photographs or get responses (when it worked) on my phone, walk back into the store jump through the next step then out again.

The App itself was a piece of useless, pain causing, annoyance which the devs plus the CIO/CTO responsibile should be sacked for inflicting this on customers.

Now it appears the Devs are Apple fanboys (We eventually resorted to getting an apple phone to get through some of these steps) as the license and photo scanning was slow and would not work with 2 separate older, but high end at the time, Android phones. The sales person commented that they constantly had issues with photos taken with Android phones and this web portal. Yes Android has many more variations but so many other apps can cater to this yet your devs seem to have spent minimal time addressing this and your CIO/CTO obviously doesn't seem to care how this negatively impacts customer purchases or the time wasted by their staff trying to make a sale.

Don't go to Hurstville JB-HiFi and trade in your phone if you have an Android phone and/or are currently using Telstra as you data provider as you will be frustrated and waste a lot more time than it's worth.

Advise to JB. If you know that you have poor phone reception, put in some wifi hotspots that you staff can get customer to use when making a sale and get rid of your current Devs and find some that will properly test to make sure it works with a wider variety of phone cameras...

Update (August 27, 2025): After my complaint email to JB Hi-Fi on August 26, 2025, and a Google Maps review, I received SMS updates on August 27 stating a refurbished Google Pixel 9 Pro was on its way and ready for collection, which I picked up the same day. While I appreciate the replacement, JB Hi-Fi never responded to my email, and Solvup (Google’s repairer) provided no explanation for returning a Pixel 9 Pro Fold initially or misplacing my original phone. The process remains unprofessional, with poor quality control and communication. I urge JB Hi-Fi and Google to improve repair coordination and customer updates to prevent such issues.

I am deeply disappointed with the repair process for my Google Pixel 9 Pro at JB Hi-Fi Hurstville Westfield, handed over on August 2, 2025, for a screen issue under its 2-year warranty. On August 12, I received an SMS stating the phone was ready, but after picking it up on August 17, I discovered at home that I was given a Google Pixel 9 Pro Fold—completely the wrong device. The staff acknowledged that Google’s repairer (Solvup) sent the incorrect phone but assured me the case would be escalated. Despite this promise, communication has been abysmal. I called on August 21 to follow up, only to be told they’d check with Solvup, with no clear timeline. Visiting the store today (August 26, 2025), I was informed there’s still no ETA for my phone’s return. The lack of updates, poor quality control (both by JB Hi-Fi and Google’s repairer), and unfulfilled promises have made this experience frustrating. It feels like JB Hi-Fi is deflecting blame to Google without taking accountability for ensuring a smooth process. The Pixel 9 Pro’s warranty service has been far below expectations, with inadequate checks leading to the wrong phone being returned and no resolution nearly a month later. Customer service has been reactive, not proactive, leaving me reliant on a backup device. I urge JB Hi-Fi to improve communication, quality checks, and coordination with repair partners to prevent such issues. Potential customers should be cautious when relying on warranty repairs...