Darwich Butchery — Local services in Sydney

This incident occurred on Saturday, May 24, 2025, between approximately 4:15 and 5:00 PM (the exact time is uncertain; please refer to the CCTV footage for clarification). I want to share our experience, as this is the second time we have encountered this issue.

Yesterday, my wife visited their shop and requested three chicken drumsticks to be chopped into smaller pieces. The staff member present informed her that they do not offer cutting services, so she left without making a purchase.

Interestingly, the shop was not busy at that time, so I’m puzzled as to why he refused to cut the chicken.

What does it mean when you say you don’t cut chicken? Can you explain the reasoning behind this? Is there a minimum purchase amount required for cutting?

Since we reside in Lakemba, my wife used to visit that shop daily, and they would cut the meat for her. However, I’m unsure what has changed recently.

If the individual working there is indeed the manager, then there’s no reason for us to return to a shop that doesn’t meet customer needs. If he is merely an employee, then the manager should take decisive action regarding his behavior.

She tried another shop in Lakemba located on Haldon Street, near Deccan Dine-in, where they do cut the chicken and remove the skin.

I genuinely hope the manager will address this issue instead of running a shop that fails to satisfy customer...

'Dishonest Butcher/shop' Never come here. I paid $210 for our Qurbani order, but we received a box of bones and fat only. When we picked up our meat box it was a closed box. We came home with the box, opend the box and found top layer is a thin layer of meat and rest filled up with fat and bones.

We've disappointed with this Butcher's honesty. We had a very disappointing Eid because 95% of our beef was bones and fat. Only 5% was meat. Like what are we gonna do with 5% of meat? I have a family they were very disappointed as well.

We lost $210 for useless meat. We went back to the shop ,they said sorry (which is OK) ,they didn't replace the bones and fat. What else are we gonna do with 95% bones and fat? All we can do is chuck...

I've been a regular at this butcher shop for a while now, and I can’t speak highly enough of the service—especially from Sangum. He’s always incredibly helpful, professional, and genuinely looks after his customers. It’s clear he takes pride in what he does, and that makes all the difference.

All the staff here are fantastic—friendly, knowledgeable, and always ready to assist with anything you need. The shop itself is impressively clean and well-maintained. Unlike many butcher shops, it doesn’t have that strong meat smell, which makes the shopping experience even better.

Highly recommend this place if you're looking for quality meat and top-notch customer service. Thanks again to Sangum and...