Oporto - Hurstville — Restaurant in Sydney

We placed our order at 7:14pm (they close at 8pm). We understand that staff wanted to rush and clean earlier. However, front of house staff was clearly NOT HAPPY attending to us in which another front of house staff had to remind her that there are customers in front of her. We ordered 2 meals: 1 Double Oprego, no Prego sauce, add bacon, in a meal, and 1 Rappsnacker, no Mayo, Light chilli, in a meal. Even rolled her eyes when I showed my Rewards QR.

I saw their back of house made our order very quickly. 3 minutes on and front of house still haven't gave us our order and I have to prompt them that our order is sitting on the chute with the light warmers off. Our chips were already prepared in cups lined in the chips basket (frying basket) over the fryers.

Came home to eat, and burger is with chilli, despite the wrapper marked Double Oprego, chips are warm (thankfully) but salt were only on top. My son wouldn't eat chilli, so ended up delivery of food.

Mistakes happen and we understand that, but disregarding customer service only because we came 40 minutes to closing time doesn't justify this. If your closing time is 8pm, stop taking orders at 8pm or politely decline orders (customers usually understand especially during public holidays). If you want to clean, wash equipment earlier, that's fine, but make sure that you follow steps/procedure in keeping up with quality of food: light warmers on to keep orders warm, chips only cook for 3 minutes and you would only need 1...

Worst customer service I’ve ever experienced across any Oporto branch

Entitled, rude and arrogant staff

Ordered 4 meals, she proceeded to put all the meals in a small paper bag, it was very clear it’s near impossible to hold that bag especially that i have my groceries in one hand and by toddler , so I asked for a carry bag.

She gets a carry bag, opens it and leaves it on the table and walks off with attitude , no help or anything to pack the food in it.

As I proceeded to hold the food the bag ripped ( as expected from how stuffed it was) and chips and all fall out

I asked her to help me re-pack the food in bag she did so with really bad attitude and she also proceeded to make fresh chips ( which is a positive I guess )

While waiting another worker approached me to tell me “not throw bags at workers even if I think they are below me “

In no way shape or form I threw the bags at anyone or told anyone anything about their “status “, I was very shocked and upset.

Extremely disappointed with the attitude and the way they felt with the situation was very very unprofessional.

Feel free to ask for camera footage and check how your workers...

Always check and have a look at the contents of whatever you purchase here. I used an entertainment book coupon to get a free quarter chicken when a quarter chicken is purchased. One of the quarter chicken looked like someone has already eaten it. The skin was missing completely. I glimpsed at the manager who supervised her staff packing up both quarter chickens but I didn't check when they handed them over to me. I went home and was shocked to find one of the quarter chicken was missing most of its skin. Went back to the store and the staff said the skin must have come off during grilling. This is totally unacceptable. Who in their right mind would serve it to their customer? They probably thought they could get away with it. The chicken was replaced but I wasn't happy for the...